Big Bear Vacations Reviews - Big Bear Vacations Scam or Legit

Website: Big Bear Boulevard 41693 Big Bear Lake 92315 United States
 http://bigbearvacations.com

Kenny
1 year ago

need new bed, otherwise was good

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Emmanuel
1 year ago

We tried Big Bear Vacations after having an awful experience at Big Bear two years. We are so glad we did! We love the professionalism of the staff. We felt very safe and were welcomed immediately. Our cabin was wonderful! We love the town and are glad that we now have a trusted vacation rental business to work with! The spices and maps provided was a nice touch!
Thank you!

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Norman
2 years ago

Very bad customer service and the house was a mess and had to wait 30 mins out in the cold for the house key

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Jocelyn
2 years ago

The guys in the office were super nice! Really helpful, gave us a bunch of recommendations for places to go. Gave us little bags with treats for the dogs, so cute. The cabin we rented was amazing. Super cute lakefront. Beautiful view. Big bed in the bedroom and cute living room. We loved it! Will definitely be going back.

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Latasha
2 years ago

Horrible week to check in like 2 hours. No late check-out check out available check out move from 11 as posted on the website to 10 a.m.

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Jermaine
2 years ago

Always excellent service!
Cabin was awesome!!

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Elyse
2 years ago

The house was not vacuumed. You lose two days by checking in too late and checking out too early. We got there a little early around 2:30 PM to check in, they told us that we have to go back at 4:00 pm. We went back on time and we had to wait on line to check in, by the time we got to the house, it was around 5:30 pm.
I don't like the idea that we can not see the location of the house the time we book; just pictures. And we don't have access to the garage.

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Terri
2 years ago

We had a great experience. The property was perfect. The price was right. Everyone at Big Vear Vacations was helpful. One of the reservation agents even lets us use her spare snow boots, during our visit. We will be back.

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Bryan
2 years ago

we came up to big bear to enjoy some cold weather with the grandkids the price of the cabin was very high, for the quality if the house we had, the couch was torn and it was wet so if you sat on the couch you would wet your clothes, we were also promised 6 beds when in fact the trundel was not a trudel it was actually 2 matresses stacked on top of each other, the shovel was broken so could not use to shovel snow in the back yard. and only had enough toilet paper for one day, did NOT like the late check in time of 4 pm and early check out of 10 am check out those times should be adjusted more accordingly, you infact loose the whole day of arrival, and then have to rush to get out by 10 am more reasonably times would be 1pm check in and 12 noon check out!! other than that the house cabin was spacious but a bit pricey due to the supplies and furniture

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Andre
2 years ago

Big Bear Vacations was an amazing host. Exactly what we expected and a friendly host staff that made the check-in process easy. I plan to use Big Bear Vacations for all of my vacation needs in Big Bear and look forward to our next trip.

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Chadwick
2 years ago

We recently had a reservation with Big Bear Vacations from 12/3/18-1/1/19. Unfortunately with our reservation there were a few things that we felt were unacceptable, and should be acknowledge.

Upon arriving to our cabin in which we were told we could check in to, we were greeted by a gentleman who informed us the cabin had not been cleaned from the previous guest. He let us know he needed to clean it which would take him about 2 hours. We felt uncomfortable leaving our bags and our two dogs with the gentleman cleaning the home, because he also mentioned he didn't normally clean the homes but was just a worker for Big Bear Vacations. We then waited around for 2 hours until he was done cleaning, instead of being able to enjoy our vacation and the cabin. By the time he got to the kitchen he realized there were dirty dishes left in the dishwasher which the gentlemen let us know he would turn on the dishwasher for us so they would get clean before he left.

After about 2 1/2 hours he left. We realized he forgot to turn on the dishwasher, and also did not leave any dishwasher soap so it was left up to our group to hand wash the dishes that were previously used in order for us to use them. We called to complain and was told they could get soap to us in a couple of hours when we needed the dishes to eat dinner then, also once the soap arrived they only brought us more bath towels and no soap….He also did not vacuum the carpet, clean the bottom restroom, food & alcohol was leftover from the previous guest in the refrigerator, and cigarette buds & beer cans were left on the outside table and trashcan.

The cabin should not be allowed to be check into if it was not clean, and we should not have the responsibility to clean after the previous guest.

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Angelica
2 years ago

The bed blankets were dirty and on the floor. Clean linen was provided only for one bed when there are 4 or more. The floor and the couches were covered with debris from previous stay. The fridge did not work properly and did not keep food and drinks cold at a reasonable temp.

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Amber
2 years ago

Booking was easy, your check in process was horrible. You have all the people checking in for the weekend arrive st the same making for long lines and negative start to a vacation weekend!

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Dwayne
2 years ago

It was a great experience

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Angelina
2 years ago

Our cabin experience was amazing. It was clean and spacious. Very homey feel. I would definitely use Big Bear Vacations again.

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Ismael
2 years ago

Office employees were great and very friendly!!! The cabin was really nice other an a few issues with bed and closet

But had a great trip!!!!

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Devon
2 years ago

I booked very last minute and expected a so-so cabin since everywhere else was booked solid. But when we got there we were pleasantly surprised at how nice and great our cabin was. Check in was easy. Christina helped us out and she was so nice and didn鈥檛 make us feel bad that we were an hour late. We are going to use this company again. We had an above expectations experience.

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Heidi
2 years ago

Staff very helpful and friendly.

Cabin was exactly what we wanted and expected.

Thank you!

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Meredith
2 years ago

Great customer service, the lake cabin had a awesome location it was clean and ready for my family to enjoy. I encountered a minor key issue witch the administration was able to address in a snap. My family and I had a great experience. We will be back for summer our vacation.

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Bobbi
2 years ago

We had a great time me and my family enjoy every minute would go again love it

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Jarod
2 years ago

Unfortunately we had a very disappointing stay with Big Bear Vacations. The cabin we had rented was older, which we found some charm to. However, the cabin was not maintained whatsoever. There was mold in both the shower and the refrigerator. The refrigerator door had broken parts all over. There was ants all over the kitchen. A couple of the windows would not lock. These are the things off the top of my head, but we did have an extensive list.
Now, when we went to check out and let the staff know about our disappointment, they were super friendly and kept telling us that they would "make it right". They instructed us to complete the survey, listing all the things that we had let them know about and ensured us that we would be contacted by management soon to "make things right".
My husband & I own our own business, so we understand if something is less than satisfactory we always want the chance to fix it….that being said we were patient in waiting for someone to contact us.
That never happened.
Considering all the rules we had to sign off on, we expected that this place would be much better maintained and clean.
It is very disappointing, we travel to Big Bear many times throughout the year and we no longer feel like we can use Big Bear Vacations as a reliable rental source.

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Janelle
2 years ago

All details were addressed, clear and honest. Staff who have us the key were friendly and always available for any inquiries or issues.

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Yvonne
2 years ago

It was a wonderful experience

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Joelle
2 years ago

I give them 4 Stars.

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Bernard
2 years ago

Our stay this past Oct 2018 went GREAT…Big Bear Vacations counter at check in was smooth and follow up texts / calls were answered immediately. Our weekend rental was awesome and included everything that was stated on their website. We rented this place to celebrate our son's 21st bday with our family and everything went well…

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