Big Bear Vacations Reviews - Big Bear Vacations Scam or Legit

Website: Big Bear Boulevard 41693 Big Bear Lake 92315 United States
 http://bigbearcabins.com

Lara
1 year ago

Was a wonderful stay. The first place was awesome , it was to bad we had plumbing problems again on our second time staying in Big bear.
The move to the other cabin was nice and big and lots of room.

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Danielle
1 year ago

Friendly and responsive staff.

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Benjamin
1 year ago

Shower kept filling up with water during shower. Walls in the bathroom were falling apart, you could literally see outside while taking a pee.

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Mindy
1 year ago

Overall, our trip was ok, but there was one glaring issue. The heater was making a loud rattling noise at night time that caused us to lose sleep. This was especially distressing since we had 2 small children and they were both frightened by the heater noise. We could have brought this up but we were informed from the repair person that the heater unit was recently fixed. Also, we did not want this to take away from our overall vacation experience thinking the noise would go away. We simply did not want to deal with it and chose to lease the premises 1 day earlier than intended. I just don't think I will be booking more future trips through the same venue.

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Francesca
1 year ago

Filthy cabin. Not dirty,FILTHY
First time we stayed at the cabin it was filthy but my husband wanted to keep coming back because of the location(on lake w/out neighbors to the right and a parking lot to the left,very quiet to say the least. I have pictures that I was hoping to post so perspective renters could see what they are getting into.
Furniture smells,rugs(probably 30 years old) are filthy. This cabin has has carpet in the bathrooms. …..who does that. How unsanitary!!
The outside furniture is old and was never washed prior to our visit.
I could go on and on about how disgusting this cabin is .
On a positive note,this cabin would be a perfect place to host a Halloween party because the cobwebs are already there for you.

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Marissa
1 year ago

Cabin was filthy. Infested with ants. After a few calls , Big Bear Vacations did NOTHING . We will NOT be booking through Big Bear Vacations again

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Maurice
1 year ago

Best time ever in Big Bear

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Brandy
1 year ago

This was by far the worst property management company I have ever dealt with. Issues are always going to happen how they are handled makes or breaks an experience. I will never rent from Big Bear Vacations again. Aside from Ray the maintenance guy every other employee at that company I came in contact with was rude, and careless. The after hours emergency line is a joke. We were locked out of the property for 45 minutes upin arrival. No one ever called us back, luckily we were able to get in on our own accord just to find no blankets in the house, lights off, heater set to 50 degrees. We called emergency hours line again no response all night. We spent our first night without any balnkets! Once I finally got ahold of the office in the morning the lady didn't even care she had the audacity to say that it was the owners responsibility to make sure there were blankets, not im sorry yiu and your children spent the night without blankets! To make matters worse the house we stayed at had a problem with the water heater we had to boil water to give my kids a bath. I requested a property switch but was told they'd have to speak to the general manager for approval which never happened. They did send a plumber out on day 3 but they suggested a new water heater and the owner declined so it did no good but it didnt matter anyways because we were leaving in the morning. The whole reason we booked that specific cabin was because of the jacuzzi tub and it had green mold/mildew in it and no chlorine onsite to clean it. Of course again the guy at front desk said they'd send someone which didnt happen! It was so infuriating the morning we were leaving the pool guy came and cleaned it! We asked for some sort of credit or refund and was told we had to wait for the GM approval that she was going to go over our visit the following Tuesday and would contact us. The following Friday I called to iinquire about speaking to her as I had not been contacted yet and was told she was out of the office and they were not allowed to give out her number but would pass my message on. Literally to this day I still haven't heard anything from the GM or anyone else for that matter. I would not recommend this company to anyone for anything!

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Mariah
1 year ago

It was an amazing stay the house could have not have been any better and I would most likely do it again very soon

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Victoria
1 year ago

We had an issue with a stay we previously had but Kim Hermon more than made up for it. No company is perfect but when you go above and beyond to fix the issues that's what really matters. I will definitely be booking with Big Bear Vacations again!

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Audrey
1 year ago

This is one of the worst experiences I鈥檝e ever had and we stay in big bear homes a couple times a year. The oven didn鈥檛 work nor did the microwave but we did not find this out until after spending $250 on groceries to make dinner. The floors were covered in wax so several of us fell and a couple of us got injured with bruises and soreness. There were cobwebs throughout the house. The master suite which is pretty large has a queen size bed for some reason and one of the cheapest quality ones you could buy. If you don鈥檛 mind laying upside down and not being able to get any sleep then you might like it. I will be leaving multiple reviews on as many places as I can as the management company doesn鈥檛 seem to care about the experience we had, only offering their apology. Buyer beware!

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Terri
1 year ago

Check in was a nightmare. Was told complimentary check in started at 3. Showed up at 3 and was told the cabin was not ready and check in starts at 4. No problem. Came back at 4 and was told cabin still not clean and to come back at 6. I let them know I have a 2 and 4 year old in the car and it was not acceptable. They tell me there is nothing they can do. I ask for the manager and all of a sudden the cabin is ready. We get to the cabin and it鈥檚 clear someone was currently living there and that was the cause for the delay. TV was on, trash everywhere, a drink from a fast good restaurant on the counter still full of ice. Someone definitely ran out in a hurry.

Once we settle in, there are ants everywhere in the kitchen and bathroom. We head outside and the guy who services the hot tub is there and asks if we plan on using it. We say yes and he says he wouldn鈥檛 feel comfortable with us in it with the water condition. Green slime everywhere. He cleaned it but now there is a high level of chemicals in the tub. We leave the following morning when we were booked 2 days.

Terrible experience from start finish.

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Janie
1 year ago

Very nice spot and very good and the check in crew were very nice and everyone was very understanding. Just wish check out was at 11am or noon instead of 10am so theres more time to clean up before you leave so you dont rush or spend so much time the previous day cleaning.

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Marsha
1 year ago

THIS IS THE WORST PLACE I EVER STAYED IN MY LIFE, OLD AND DIRTY FURNITURE, OLD, BROKEN AND NASTY KITCHEN, PLEASE NO HOT WATER. PLEASE DONT EVER SPEND 1 PENNY TO STAY IN THIS PLACE.

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Gordon
1 year ago

I made a last minute check in. Had some issues that were addressed in the best way possible. I am so happy with this company that I will no doubt come back.

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Mason
1 year ago

Really bad experience. I hope they improve the service so I can consider next time.

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Robert
1 year ago

Staff at Big Bear Vacations went out of their way to make our weekend with friends a success!

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Anthony
1 year ago

We had a wonderful time at Big Bear Cabins! We loved that there was such a big yard in which the kids could play in the snow! The cabin was very comfy! There were several items that had holes (couch, rug, etc.), which is why I am giving 4 stars instead of 5; I believe the price could have been a bit lower given those areas in need of repair. Otherwise, though, our family had a WONDERFUL time and I would highly recommend!

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Spencer
1 year ago

Wanted to love this place. The front desk people were amazing and friendly. Wish the cabin was inspected prior to rental. I selected this cabin for the jacuzzi tub and fire place. Neither worked. Waisted 1 out of 2 days of my trip waiting to have it fixed . bottom line i gave up another jaccuzzi cabin for this one and it wasnt working. I was hoping management would switch me to another cabin but no manager was available at all until check out morning. Really dissapointed. Filled out a complaint. Was told we would be contacted. Weeks later nothing. Sad my kids had to have a frustrated mom for their only vacation of the year.?cant get that time back

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Sam
1 year ago

Great cabin within five minute walking distance to village. Location location! Had a great little private sledding hill behind the home. Comfy and cozy. Only thing to mention, which they generally tell you prior to renting, bring your own coffee because it's not supplied. I would definitely rent here again.

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Reuben
1 year ago

Great visit.

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Clarissa
1 year ago

Very relaxing cabin. Will do this again .

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Rex
1 year ago

Booking fee for 1 night was $578 for a one bedroom cabin. Upon arrival there were empty beer cans all over the front porch. Inside the thermostat was broken and hanging off the wall. We were in the dead of winter so that was horrible. Beds were broken. Furniture and fixtures were cheap and not maintained. Back porch looked like a disaster. The whole place looked like a frat house was there the night before. I honestly don't even know if the place was clean. I informed Big Bear Vacations about the whole experience and how awful it was. They did not comp the night and only gave me a small portion off the bill. Will never stay at one of their places again. RENTERS BEWARE!!!!!!

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Carrie
1 year ago

Had an incredible stay with Big Bear Vacations in Febuary of 2019. Our cabin was beautiful, so comfortable and cozy. It had all the comforts of home, all of of that combined with the picturesque snow covered landscapes with the peace and quiet of nature makes for all time memorable vacation. The Big Bear Vacations staff was so friendly and helpful and went out of their way to make sure all of our needs were met. My family and I are already planning our next stay.

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Santana
1 year ago

Fantastic cabin! Everything from check in process with very kind personnel, to the overall property was excelent. The unit is recently remodeled and looks very nice. Beds are comfortable, place is very clean. Location is walking distance to Bear mountain. Pictures on the site describe perfectly well the overall of the unit. I would definitely stay here again next time.

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