First, as of 6/11/20, don't come here expecting to see the view from the top of the pyramid. The elevator is closed to due to covid. I was disappointed to see that when I got here, but was willing to look past it. I got to my room and sat on the bed and opened my computer. There was a faint, but definitely blood stain, probably 2×2" space on the comforter. Maybe the maid was in a hurry. I don't know. At this point after paying 270 dollars for the room, it didn't sit right with me. I wanted a refund and to go somewhere else for the night. I asked the receptionist nicely, told her the situation, and she told me there's nothing she could do about a refund. asked for her supervisor and she said he went home for the day and that she couldn't do anything without his permission. At this point i was only checked in for two hours. It was 6:30 pm. Im back in my hotel room now. I'm hoping management will step up tomorrow and make this right.
Also, valet was nowhere to be seen. There were other guests also puzzled by this. Someone rang the buzzer for service several times, but no response.
Oh, parking is 20 dollars a night, the website calls it "mandatory valet fee". There were no valet drivers during my stay. The parking lot is a large open space with no security cameras .
There are high ceilings everywhere. The den "wallpaper" looks like bark. Lots of mounted heads on the walls with antler chandeliers. There is plenty of sitting around a gas fireplace. The dining table sits 8 and is all wooden. The kitchen looks more modern and is big enough to cook if you feel like.
Water and snacks are complementary and are in each bedroom and the den! I thought it was just gonna be in the den. I would definitely recommend this place, especially this room if you feel like spending the money.
The cookies were delicious. Just a little hollow in the rooms you could everything. Overall it was a nice hotel
The only decent thing was the nice cold room. Their air conditioner actually worked. The beds were good and decor nice. But having to hear the conversations of our neighbors was weird. It was like they were in our room. Spending 600 bucks just for accomodations (not including food and drink) was a travesty. Never again.
Pros: you're staying in a cool pyramid in downtown Memphis near everything cool. The pyramid itself is a point of interest/attraction so you're killing 2 birds one stone. Lodge is walking distance to the trolley. Trolley is only 1 dollar to ride and will take you to the Peabody hotel, Beale Street, civil rights museum, etc. The lodge also offers a free shuttle to anywhere within 5 miles which we did utilize and was very helpful. We took the free shuttle to civil rights museum and then just took the trolley around town and back to our hotel. The rooms and scenery are decorated to make you feel like you're deep in the dark woods and it was awesome. The rooms were sparkling clean, updated, and the beds comfy! Definitely choose a balcony room or you'll be sorry. The elevator to the lookout is quick and fun. We stayed out enjoying the sun and weather for a while. You can see view of Dolly Parton bridge and the city. Every night they bring you fresh baked cookies to your room! So good. There are two restaurants, a bowling alley, shopping, a fudge factory, arcade, etc there. We bowled a game and it was fun! Oh also the gym was great! I worked out once. The 3rd floor is a complete circle so it's good for walking laps.
Cons: the food is basically over priced cheap/mediocre fast food/bar food at Uncle bucks. We never ate at the lookout so can't say. The service was unorganized at best. We waited a long time for food. The restaurant was always dirty. One of the waitresses sat our appetizer plates down, realized there was food on it and brushed it off WITH HER OWN HAND. Needless to say we didn't use that plate but it kinda scared me to even eat there.
This hotel is extraordinary. It's built inside an old event center and centers around a Bass Pro shop. The decor is Oregon lodge with a touch of Mississippi River swamp thrown in and it works. I would love to spend another day looking around to catch more details; the design was so meticulous it reminds me of Disney.
Uncle Buck's, the restaurant/bowling alley/bar looks like an underground aquarium and features undulating fiberglass fish interspersed with real aquariums. Elaborate and beautiful.
The room was lovely, the porch was a homey feature, and the "fireplace" was very cool. Large bathroom, colorful stained glass door to the mini bar, great beds.
But the service. Oh my. No one at valet when we arrived. The bar on the third floor couldn't accept a room charge or an internal charge card, so we had to go get cash to pay for drinks. No one answered for room service so we finally went to get our own food! Yikes. No one answered at valet when we got ready to leave. Such a shame because this place could be five-star if there were a few more staff and they were better-trained.
Big Cypress Lodge surpassed our expectations. The room was gorgeous with a beautiful bathroom, a fun deck overlooking the store and thoughtful furnishings. Toiletries were also nice and the shower was one of the best I've taken-great rain shower head, perfect pressure, etc. The bed was also super comfy and cozy.
The reason this hotel gets 5 stars instead of 4 is the thoughtful touches and the service. From a free shuttle to Mississippi Mud Cookie delivery at night to a great snack basket, to the valet leaving extra bottled water in our car, they've thought of everything.
Husband's 1 gripe was that the bar didn't reflect drink prices accurately (i.e a drink listed for $10 was actually $13), but that seems minor in the scheme of things. If you get a chance, stay at The Big Cypress Lodge!
The rooms themself were amazing! Some of the nicest rooms we have stayed in.
One final note , I'm not sure if they stop running the valet after a certain time, but most nights we got in after midnight, and valet was never there nor would someone come out when you ring the bell, so we had to park the car ourself every time after our initial check in.
Be sure to bring check if they gave you towels, or actually cleaned your room, because ours were MIA and the housekeeping questionable enough to warn you….
I've been in Bass Pro & asked myself:
"Who would want to stay here??? It's a store!"
Well … I was impressed! There really is a big resort hotel in here! Unnoticed on the retail side, I walked down the halls just like a hotel! There were all the amenities of a big hotel. We stayed in a "Duck Cabin" & it felt like I was in a cabin in the woods! Really nice! No stuffed-horned animals watching you in this room -just lots of ducks!
There's comfortable, large sitting areas, a bar, workout room, etc.
We stayed on a Sunday night. Slightly cheaper on Sundays -but Bass Pro closes early and elevator to the top, restaurants, etc all close before 7 pm. When sitting on the porch OUTSIDE our cabin/room, you overlook the inside of Bass Pro. Even though it's closed, it's like looking inside an empty mall. The lights stay on, country music still plays on the speakers, fish are swimming, etc. (you still hear that "mall noise"). WEIRD!
It's still overpriced (like all hotels are) -so I won't deduct a star for that.
It's not very close to Beale, FedEx Forum, etc. Even with the trolleys, I would not want to stay here if I was carless -but then again, there's always Uber.
+ Really Impressed! Very Nice Hotel & Room!
+ Staff was very helpful & friendly.
+ Big Goody Basket filled with treats in room!
+ Big Bathtub
+ Huge (I mean HUGE) Shower
+ Big, Cozy Room with Gas Fireplace
+ Big Porch/Patio with Rocking Chairs & Tables overlooking inside Bass Pro (empty on Sunday Nights)
+ Clean (Rooms, Lobby, hallways, etc.)
+ Bar stays open late in a cozy open lounge setting
+ The Lookout (Top of Pyramid Restaurant & Balconies) has spectacular views of the city. $10 fee is waived for guests
+ We received The Lookout elevator vouchers (since a Sunday night check-in)
+ Hotel has many amenities: Spa, Weight Room, Conference Rooms, etc. (But I still don't view it as a "resort")
– Resort Fee
– Parking/Valet Fee
– Activities (like bowling) are premium priced for unique experience
– Not walking distance to downtown
– Restaurants In Bass Pro are NOT Renown for their great food. (I'd look elsewhere-unless you want appetizers & drinks from The Lookout.)
– Don't think there's a pool.
It was different! I'd say "Go ahead & Try it!"
Hope this was helpful
Our room was inside facing, we had a spacious balcony with rocking chairs and a four-person dining table that overlooked the store. There was a comfy king bed, and we especially loved how good the pillows were.
The bathroom had a separate tub and shower with a separate room for the toilet. It was especially helpful that it had a double sinks and mirrors.
They have a fudge shop also.
The Big Bass Store has a lot to offer from bowling to a gun range. They have a couple restaurants. We ate at The Lookout. Separate review for that meal.
Our room was on the second floor and it was like a lodge. We had a king size bed and hot tub with glass shower and separate toilet room. It also had a balcony overlooking the Big Bass Store. It was an interior room so we had no natural sunlight. It was very dark at night.
The mattress was comfortable and the pillows were plump.
The hotel offers a shuttle within 5 miles of the hotel. This was a good feature.
Only issue is after 9pm there is not much to do at the hotel. They close the front at 10pm.
Only suggestion would be a bar located on main level.
Thanks for a unique experience.
During a recent work trip to Memphis in early July 2018, my wife and I made a visit to the BASS PRO Pyramid.
Within 2 minutes of being in the place we came upon a kiosk with a couple of guys promoting stays at the Hotel. I priced this hotel prior to going to Memphis on the trip and it is in excess of 300.00 per night.
The offer this man made was to get 2 nights used anytime within the next 12 months for only $259.00, FOR BOTH NIGHTS. This sounded most reasonable and if we were to take the offer immediately to purchase the package we would get a FREE $50.00 Bass Pro Gift Card.
I knew I had another Memphis work trip coming up in August so I bought tthe package and got my free $50.00 gift card, which I still have. The salesman then advised that if I were to SCHEDULE THE VISIT within the next 30 days I would receive $100.00 discount when I check in, meaning I would get that $100.00 back when I check in.
I was scheduled with my client to return in late august to perform the next project so I call the Hotel to schedule the 2-night stay for WHICH I HAVE ALREADY PAID! The hotel representative told me that the two nights I had already paid for were not available in the dates I was to return to Memphis and I was advised that there would not be any rooms available until sometime in mid September.
The woman told me that there are LIMITED Rooms set aside for these promotions. It was then I was advised that the salesperson that sold me the package works for a company called BLUE GREEN VACATIONS, and not the Hotel. THIS WAS NOT EXPLAINED TO ME when I forked over $259.00 PLUS TAX for that which I thought was a really good deal.
The representative at the Hotel told me I needed to contact Blue Green Vacations, so I did just that. Blue Green Vacations had been sending me all sorts of e-mail promoting many other locations that I can get these SO CALLED GRET DEALS!
When I contacted Blue Green Vacations I was told that they have very limited rooms reserved for the promotion and that they get booked up very fast. I asked how many rooms they have set aside for these promotions and she would not tell me the number reserved for those of us that pay for these DEALS THAT ARE REALLY TOO GOOD TO BE TRUE!
When I told the representative at Blue Green Vacations that I feel that I was ripped off she merely apologized but offered no relief other than saying aI could choose another location in which I could use my package. I asked if I could get my money back and she said since more than 30 days had passed, a refund was no longer an option. I then said I will give the certificate to my daughter and her husband so they can use it. Then she told me that it was NOT TRANSFERRABLE.
I told her just how much I feel cheated and that I would put my complaint on the Internet in an effort to warn others about the manner in which this was promoted at the time of my purchase.
I suggest that anyone at the Pyramid be very wary of handsome nicely dressed people selling you a vacation stay that sounds too good to be true, trust me, it certainly is.
I will just take the loss and mark it up to a case of my paying STUPID TAX for not asking the questions that are so obvious at this time.