Big John鈥檚 Appliance Service Reviews - Big John鈥檚 Appliance Service Scam or Legit

Website: 4128 E 35th St Minneapolis 55406 United States
+16127220151
 http://appliancerepairminneapolismn.com/

Ted
7 months ago

Mark was prompt, efficient and helpful. He called on his way (when his last appointment was ending) which I really appreciated since there is such a range given for these sorts of services. He was able to quickly figure out what was wrong with our fridge and fixed it on the spot. Reasonably priced, professional, polite. Would use again and recommend to others.

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Ross
1 year ago

This guy never returns your voice messages. I called twice. Having a business means you are responsible with that.

Personally, I wish it was 2012 again when small businesses like this actually wanted your business.

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Jerrod
1 year ago

Similar to some other reviewers, called Big John's, left a voice mail, some days later called again. No response. Must be doing well for himself with work, but at least a notification would be professional.

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Laurie
1 year ago

Diagnosed and fixed my dryer in a very short time and reasonable price. I put on my cellphone contact list to make sure I can find when I need this type of quick and effective help in the future

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Sergio
2 years ago

Mark was at my house within a couple of hours of my calling Big John's. He opened up the washer and diagnosed the problem (a broken spring) within 5 minutes, and fixed it within another 15. It wasn't a cheap repair ($140), but with this speedy service, I can't complain. He was polite and efficient. I would call Big John's again.

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Maura
2 years ago

This review is a bit overdue. I was having trouble with my fridge/freezer a couple years back, and I called John to come take a look. He diagnosed the problem, quoted me a fair price and was able to repair it right away. Almost a year later, I had the same problem. When I called John again, he remembered me and came by ASAP. Turned out I needed a defrost heater as well, so he replaced it on the spot for a discounted price because it hadn't been quite a year since he repaired it the first time. Super friendly, straight-shooting guy. I hope I don't have to call on him again for awhile, but the next time one of my appliances craps the bed, you can bet I will.

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Vernon
3 years ago

Mark was very knowledgeable about the condition of my washer via a phone conversation. As a result I did not get my washer serviced and ended up using that money to buy a new washer that should last longer than 7 years – a Speed Queen. Thank you Mark!

I would have rated them a "5" if my call would have been returned within 24 hours.

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Carson
3 years ago

Fantastic service! Quick reply, friendly, knowledgeable, honest, fair pricing. Highly recommend!

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Christina
3 years ago

Mark, son of Big John, runs the while business, and he runs it well! After 2 handymen, 1 Maytag repairperson, and 1 other repairperson, I was ready to give up on my Maytag washer. Plus I had already decided my 22 year old Kitchenaid should be traded in. Mark asked for the serial number of the washer. He immediately realized that this is a washer worth fixing. In fact, if it had been a later model, one built by others with the Maytag label slapped on (as was done after my washer was made), he would have told me, honestly, that I should just trade it in. I was shocked by his knowledge over the phone, and amazed by his honesty. Mark spent a half hour with the washer, removed the "panic pan" under it (a horrible job since the washer is in a tight space on the second floor), taught me what I needed to know about the problem and about how o can prevent further issues myself, and then proceeded to the dishwasher. He pronounced the dishwasher perfect, even at 22 years, showed me how to clean the filter, and…unbelievable…did not charge me for this! I have not met such a competent, knowledgeable, honest, thoughtful repair person EVER…and I've been a homeowner her for 41 years. Thank you Mark.

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Clarence
4 years ago

We used the original Big John back in the 80s and 90s and, after he passed away, his son Mark. He always gets the item fixed and does so at reasonable cost. He's probably saved us thousands in buying new appliances that aren't as good as the old ones. If you have a wonky washer or fridge or stove, Mark's your guy.

FYI Mark hasn't been located at this address for several years. It's now a Blue Door hamburger joint.

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Esther
4 years ago

I love fall and I'd like to think I'm good around the kitchen. Except that one time I made my apple crisp extra f'ing crispy and lit the oven on FIRE.

…Flash forward to not being able to clear an error on our oven post-fire, deeming it un-usable, and wondering if I broke it forever. I opened up the Yelp App for highly-reviewed appliance repair companies and came across Big John's. I read that they're very helpful and responsive, and that's exactly what I value since the hangriness grows rapidly with each moment I can't cook & eat.

So I called Big John's once. Later in the day, I called Big John's again. On my third attempt no one picked up again, so I left a detailed message. And I never got a call back from them. Ever. And that's the end of this anticlimactic review, thanks for reading.

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Dillon
4 years ago

Five stars for honesty. Called them and they told me they weren't experts in my type of equipment and referred me to someone else. Rare to get this kind of honesty and I can only imagine their service is equally good. They will be my first call next time I have issues.

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Sebastian
4 years ago

Called about a Whirlpool oven that I am having issues with – the guy I spoke with (possibly John?) was extremely helpful. Though they do not service ovens with the type of ignition system I have, he offered me great advice on what to look for in a new one. He told me that ignition systems like mine usually ended up costing more to repair than to replace. He saved me time and money – 5 star business, easily. Will be calling him for any other appliance needs that arise.

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Tia
5 years ago

Look no further. I just moved into a new house and found a terrific business for my oven repair. Quick response, great work, fair price. I recommend them.

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Martina
5 years ago

Excellent customer service! I chose Big John's Appliance because of Yelp and my experience reflects all of the positive reviews written. As a former prisoner of Sears warranty and their crappy customer service, Big John's Appliance is a welcome relief. Mark knew exactly what I was talking about when I called in my problem. No condescension, no grief – the perfect experience. Pricing is very reasonable. Big John's Appliance is now officially my go to for any appliance issue and I would (and will) recommend this company to anyone.

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Nicolas
5 years ago

The boyfriend loaded a king sized comforter into our top loading Whirlpool washer, despite my suggestion that we take it to a laundromat. An hour later, the basement reeked like burning rubber, and the machine refused to spin or drain. One call to Big John's, and I could tell from speaking with Mark on the phone that this was the repair service for me.

Next day service, your service call fee ($79) is applied toward any repair that they might do, in business since 1954. I didn't specifically ask, but I'm assuming it's a family run business, which I love. Mark was very knowledgeable about my machine, and while replacing the belt that snapped, he did a tune up and recommended we replace the water valve to improve the flow of cold water into the tub. One hour and $200 later, we have another 15-20 years left in the 1984 made washer, provided nobody overloads it…

I cannot say enough good things about Big John's. Call them for washers, dryers, refrigerators, and stoves.

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Dominique
5 years ago

I had a dryer that didn't want to dry. I called Big Johns and not only did he come out to our home on his way home from work, he was very kind, thorough and very reasonably priced. I will definitely call again when we need to and recommend him to anyone!

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Kristen
6 years ago

Awesome service. Came out right away to fix our Maytag gas dryer. It was taken care of quickly. I would definitely call them again.

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Lance
6 years ago

I found Big John's online and was attracted by the good ratings. Mark was able to come the same day as requested, despite me working nights and having a goofy schedule at times. We had both our washer and dryer fixed quickly, for a reasonable price, and he took a peak at my old fridge and advised me to replace it rather than put another dime into it. Our laundry appliances are now functioning as good as new. I thought Mark was kind and very professional. I would definitely use his services again.

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Richard
6 years ago

Wow! Just called to get a quote on repairing our washer motor coupler. The quote was reasonable, but I'd rather not pay to fix this old, old, old machine. The guy I talked to (st. Paul location) was kind enough to tell me where locally I can buy the part to fix it myself and to give me some advice. When I do need to have a repair done, this is definitely the place I will use!

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Marc
7 years ago

I totally echo all of the positive comments below. I called Mark on Monday. My GE fridge stopped making ice, was frosting over and the fridge side was barely cooling. Mark suspected my auto-defrost heater had failed, a common problem with these models. Unfortunately, he could not do a service call until Thursday so he gave me instructions on how to temporarily solve the problem, which worked perfectly. Mark arrived on Thursday, right on schedule and verified the problem. He came prepared with a replacement part and had my fridge back up and running in a little over an hour.
If only all service companies could be this awesome. I would recommend this company to anyone who needs appliances serviced. Honest, reasonably priced and very reliable.

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Celia
8 years ago

Great local, small business worth supporting. Very knowledgable, flexible and honest. I have already recommended to friends and family.

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Lakeshia
8 years ago

Big John's is the only company to call for your appliance repair needs!

I first called them up for repair of my washer at work many years ago. I have called on Big John's for all my repairs both at work and at home since.

At work we purchased a front load washer. Yikes! I had no idea how many more issues I would encounter vs. a standard top load washer. They make these newer machines so dificult to try and troublkeshoot even. Big John's showed me how to do things to help trouble shoot first so that I may not have to call him for a service call. Even though the service call fee is almost 1/2 the price of Sears! Simple things I can do on my own first just makes a lot of sense. I appreciate that this information would be offered to me rather than kept to themselves to gain more service visits. Sears wouldn't even show me how to unlock the door so I could pull out the clothes inside! Now (thanks to Big Johns) I can!

I have made numerous referrals to Big John's to my family, friends and co-workers. Everyone was extremely happy with their service.

I trust this company and I am confident you will too!

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Zachariah
9 years ago

If you're in the market for appliance repair, then Big John's the perfect place to call.

My husband found them in the phone book (which I normally don't like to do) when we needed someone to look at a leaky refrigerator located in our garage.

They came out within a day and had the 3-year old problem fixed in 20 minutes. It was VERY inexpensive, the customer service was great and 4 months later, we don't have one drip of water in the fridge.

About 2 months ago, I had a washing machine that wasn't spinning. Again, I called Big John's and they were out within a day. The machine was fixed in less than 30 minutes and again, it was very inexpensive.

Big John's is a family business and they have been around for over 50 years. After hiring them twice, I can see why. They are now on our speed dial and we will call them with any and all appliance repairs.

You know how everybody was "a guy" to do various things around your house? Big John's is that guy.

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