Big Yellow Self Storage Reviews - Big Yellow Self Storage Scam or Legit

Website: 2 The Deans, Bridge Road, Bagshot, Surrey GU19 5AT United States
0800 783 4949
 http://bigyellow.co.uk

Martina
2 months ago

@Byfleet. Great service from the staff team. Lee the manager, Anna & Julia have all been very helpful, nothing was too much trouble. They were very quick to respond to my initial enquiry and to my additional emails.
Check in was very straight forward and everything was explained well – thank you Anna.

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Genevieve
3 months ago

Anthony, Samii & Nicky at Big Yellow Balham were super friendly and helpful, both moving in and checking out, always had smiles on their faces and gave really clear instructions. I hope Nicky passed her probation!

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Erik
3 months ago

I have no hesitation in recommending this storage facility. The price was reasonable and the staff without exemption were helpful and friendly.

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Asia
4 months ago

Was quoted 拢28 per week for storage. Went down to view the unit and got confirmation of the cost etc. Went a few days later to start putting things in the unit and make my first payment and I was told I had to pay over 拢300 upfront for 8 weeks storage. The man on the desk said you dont pay weekly you have to pay upfront for the time that you want. I said at no point during any of the process was I told that, and the reason I was going with them was because I thought I could pay weekly. He mumbled something about it saying it on the email I was sent and that he couldn't find it. I showed him the email they had sent me on my phone and it didn't mention anything about paying hundreds of pounds upfront. I left as I felt I had been conned and misled and he didn't even apologise.
Ended up finding one in Ellesmere Port called Store First where you can pay weekly and its half the price of Big Yellow Storage for a bigger unit!
Much friendlier service too

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Samantha
4 months ago

Great facility – secure, clean and well organised. Pleasant and helpful staff.

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Carly
4 months ago

The team at Leeds Big Yellow couldn't have been better, despite COVID19 limitations they were attentive and explained everything clearly. From our first contact the team were on the ball, with exceptional attention from Maz and Glyn, with Ed steering the contract and making sure we had 2 units side by side and with direct access to the parking, where we could get a 40' container to drop right next to the units. The task could not have been easier. A great set-up and perfect for us and anyone else that wish a clean dry well organised storage facility. I thoroughly recommend them.

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Rose
5 months ago

If you're looking for storage in London, look no further! The guys at Fulham have been amazing (particularly Purie and Patrick) and made the whole process very simple for us. Everything was set up in advance then we just had to drop everything off. Extremely professional and helpful – huge thanks all!

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Cedric
5 months ago

Great customer service and very clear on terms and conditions very secure feel my items are very safe and secure very happy

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Shaun
5 months ago

Always great service from the Big Yellow North Kensington Team! Mahfuz is super helpful. Couldn鈥檛 recommend enough!

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Matthew
5 months ago

I booked a unit with Big Yellow in Oxford (which I didn't need in the end). The service was fantastic. Moving house can be stressful but the help I received from Big Yellow (especially the lovely Stephanie) was 5 star. All were questions were answered super promptly, service was very friendly, the quote was extremely competitive, and I was able to cancel with no fees. I'll definitely use them in the future.

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Francis
6 months ago

Helpful friendly and fair value (cheaper than I feared)

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Jessie
6 months ago

Really lovely process .. easy and very polite staff. Also the aisles are wider in BYS so it makes it much easier in and out..

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Valarie
6 months ago

Brilliant and wonderful company and storage facility. Fully recommend.

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Precious
7 months ago

Overall the staff in the brand were polite, courteous and helpful. However Big Yellow's business model clearly relies on price increases for existing customers once they are 'in'. I experienced 4 in the space of two years (excluding the expiration of the initial promotional period). Whenever I challenged the increase by phoning or emailing Big Yellow, not once did I receive a reply. Cowards.

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Kasey
7 months ago

I had a wonderful experience with the East Finchley facility. It is exceptionally clean and safe, and easily reachable by public transport. The reception staff team really went above and beyond from start to finish. The communication with them over the phone and email has been excellent, and the overall customer service has been outstanding. I can't recommend this storage facility highly enough!

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Bryan
8 months ago

Really clean storage facility! Super friendly staff Jehad and Ben! They go above and beyond to help their customers with moving in, package deliveries, and after hour access needs. I've used other storage companies before, and I feel Big Yellow North Kensington keeps their storage units super clean! I don't see any footprints.

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Suzanne
8 months ago

Excellent customer service. Would definitely recommend.

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Sydney
8 months ago

Service was great from Jeff

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Rudy
8 months ago

Very thorough and comprehensive service with a high level of professionalism

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Cathy
11 months ago

I have used previously for storage and once again this time very easy to get quotes and availability. Special mention for James in the Penarth road branch always polite efficient and very courteous.

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Frankie
1 year ago

Efficient and helpful service. Good communication and friendly staff.

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Mathew
1 year ago

We have a business and it require storages quite often.
This brunch in Ealing was just what we were looking for.
There was a young guy there yesterday i think his name was Rocky, he was amazing . He explain everything for us and he was very polite and to be honest the prices wasn't bad too.

We def use your storages from now on .
Thank you again

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Zachery
1 year ago

I used Big Yellow in 2008 and was pleased at the time then this year I booked again to store during a house move. My first booking had to be cancelled due to sale problems but I had very understanding treatment from you which I thought was very helpful. At last things have moved on and my current booking was fast, easy and I was helped through the initial office procedures by Sal and Vicky so that I was ready to use the unit. They showed me all the procedures, the way that I could access my unit easily, told me of the help available, asked about boxes and materials, explained the fire and safety aspects and made I certain that I knew what to do. As far as I can ascertain I need the unit until March but dates are yet to be mentioned. So..thank you for your help and I look forward to using your services again one day!

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Tessa
1 year ago

Excellent service by friendly and professional staff, Genevieve and Lanzi.

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Tameka
1 year ago

I checked in with Purie yesterday and she was incredibly helpful. Purie explained everything very easily and was not hesitant to offer me any help that I needed. Also, I was really impressed to hear about how you maintain security and all that. Super impressed by CS as well as convenient service! Would definitely come back again. Ps. I love the parcel keeping service, it's helping my moving process so much.

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