BigAppleHerp Reviews - BigAppleHerp Scam or Legit

Website: 415 Oser Ave., Bldg F Hauppauge 11788 United States
800-922-7753
 http://bigappleherp.com

Joanna
2 months ago

Ordered 4 turtles and A leopard gecko was at home at del. Time but 2 of the turtles was dead other 2 OK and the gecko is OK but when I let them know about the order the 2 dead turtles all they said it was sad paid 140 for order and they did not even ask or replace the ones that came in dead not very happy

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Octavia
2 months ago

Ordered a salfin dragon from Big Apple Reptiles. When I received it you could tell it wasn't going to make it. Reptile was super cold wasn't moving. It wouldn't eat it was pooping blood. I did inform them that the dragon was super cold when delivered. Within two days I did notify them, they stand behind their low quality Reptiles. They basically said oh well, you lost your 200.00 dollars. Poor customer service for sure. I will not order from them again. I advise others also. Ordered a blue iguana from them also. Wasn't healthy looking at all either. Think I'll be out 500.00 altogether. Go with a better quality reptile company is my advise. I believe they sent me a green iguana, instead of my blue notified them also. There goes that low quality again. Out 60.00 more dollars, wasted my money with this company. Good luck

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Jonathon
3 months ago

Placed an order paid for it charged 27$ for shipping then later that night got an email from them that they wanted 24$ more after i already paid the agreed shipping on the site or they could ship all i got was crickets absolutely ridiculous

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Lena
4 months ago

I purchased a hatchling black rat snake and it's doing wonderful! It's very active and it has an attitude! It ate a frozen-thawed pinky 4 days after it came and is doing perfect! No mites, kinks, or any issues and loves to dig and climb!

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Katy
4 months ago

Definitely will not give business again, I wouldn't recommend them. When I contacted them they became super defensive.

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Jon
5 months ago

Well order my snake on Saturday night. And he was delivered on monday and received on Tuesday. Shipping was fast! And my snake was a little scared with the long flight since i live in Wa. And there in florida. My snake really tiny and has awsome patters. It looks like he had s skull on top of his head. I didn't received any info on the snake in the packaging. So i emailed the company they got back to me the next day, with all the question i wanted so helpful. I also am able to hold him without throwing to much of a fuss. Didn't bit me once. He rattle and hiss 2 time I help him till he calmed down. Stopped after that. He also has a very strong feeeding response. And bit the pinkies 5 time. He also is eating pre-killed. So makes it easy. Then ate it. And looked like he wanted more. Very happy with purchasing and would purchase again. Thanks guys for the awesome corn snake.

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Shawna
5 months ago

Beautiful and healthy baby corn snake! Answered all my questions鈥?no BS!Thank you! Will buy another one for my other daughter!!

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Angelina
5 months ago

I just like to deal with honesty people! They answered my questions and send me a beautiful, healthy baby snake! Thank you! Now my other daughter wants one!

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Lea
6 months ago

I purchased Two tarantulas and the person who helped me was awesome, they hand picked the best ones because the colors were awesome and they ate the same day I got them. Bravo!

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Sidney
6 months ago

Paid 40$ for shipping and still haven't shopped. Also asked for the order to be canceled. They said it can't… dont buy from here.

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Tammy
6 months ago

I've bought 2 snakes from them and I am very happy. I will certainly be buying from them, again in the near future. It is super easy to speak to someone if I have questions. so I definitely appreciate the easy communication.

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Bridgette
8 months ago

After writing my review I started receiving messages from an unknown number 7 4 7 9 9 92300. They are sending me vague threats asking my mother's name and address. These people are jokes, iv already reported the number the the police. A company like this should not be able to do business.

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Dustin
8 months ago

After writing my previous review I started receiving messages from an unknown number 7 4 7 9 9 92300. They are sending me vague threats asking my mother's name and address. These people are jokes, iv already reported the number to the police. A company like this should not be able to do business.

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Jonah
3 years ago

Paid almost $90 for a baby bearded dragon, they aren't specific or let you know in anyway what the age of the baby is. By the size I'd say a few weeks. Again I have no choice but to guess. And the 4or 5 categories to choose from…one picture of a dragon that's obviously not anything like what I got…didn't have my hopes up too high anyways. But if a category says high colored and see the example is a yellow dragon Don't Send Them A BROWN dragon that looks nothing like the picture, like it's from petsmart…dude the ones at persmart have more color on them then this little guy. Ima love and take care of it regardless of its color, but i was given options and paid for something i picked out and did not get that, so its a little disappointing.. I have a grown hypo citrus dragon. So there's a big difference here. They need to work on their website. It's just not going to bring them business. The baby seems healthy. Eating good and is responsive and active. I had alot of issues with my order pending for several days. and not being approved until I called them personally to ask what the deal was even though the amount was taken out my bank as if it was a done deal. I hope they can take this as positive criticism to better their work. Thank you for my new dragon friend, he will be in a great home.

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Bryant
5 years ago

Seriously – look at least at a preview picture – hard to see and hurts my eyes

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Ernest
5 years ago

They are a bit pricey but you know what they say, you pay for what you get. I got my VERY first snake from them. They are very helpful and answered all my questions and concerns. They package their animals very well and and offer such a great variety of exotics. Ive also gotten many cages from them, all great quality for the prices. I hope to do more business with them in the future.

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Staci
9 years ago

So I ordered some fruit flies online from this site. They arrived next day as promised and the cultures were producing and healthy. I had ordered one particular species but they actually sent me the wrong one…when I alerted them they assured me it is a rare occurrence and they quickly rectified the situation by sending the right ones to me at no cost. Based on the health of the cultures and the way they handled my situation i will definitely use them again!

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