BigBadToyStore Reviews - BigBadToyStore Scam or Legit

Website: 321 Smc Drive Somerset 54025 United States
+1 888-980-2287
 http://bigbadtoystore.com

Diego
1 month ago

Purchased 10/24 2020 was given estimated arrival Oct. 2020 then Nov 2020 then Dec 2020 by 28th. Today Jan 1 2021 will arrive in Jan. 2021. This was for a handicapped grandson. Very disappointing.

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Dustin
1 month ago

Every time I've ordered from this site I have had to wait months for my package. Yes even when it's in stock, and yes years before COVID-19. My first order I had to call on 3 separate occasions for them to approve my card. Now with this last product I had to wait 9 months and it showed up on Christmas eve REEKING of cigarette smoke. That's some heavy smoking going on to survive for days inside the cardboard box. Absolutely unacceptable. I suggest buying from any other website you trust. Don't deal with these people. I've bought several things from them over the last 5 years to give them another chance and each time has been frustrating.

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Raquel
2 months ago

The Aliens figure arrived with a big dent in the clear box window and the outer cardboard box had been resealed (BBTS has lots of disclaimers on their website about box condition and swear up and down they don't intentionally send out dented or worn boxes as 'standard condition' but it's obvious they do sort them).

Also, the Kaguya was delayed for months and months, finally I start to see Redditors posting pics of theirs and it's still shown as preorder on BBTS and still no explanation, apology or information given. Had to check the website constantly to see if/when it was supposed to ship. I placed my preorder in JULY and now am SOL.

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Alexandra
2 months ago

I am trying to be more even out about my reviews, but I have only one complaint, that I couldn't properly track my package. For some reason, I just couldn't get updates after the ship, which is shady to me is they gave me a number but it didn't work, that being said, I have nothing else bad to say.

I was looking for an FF7 figure on amazon but it was sold out and then the prices rose, so I looked around to find it's the original price or near it and found this store. I looked around and checked reviews and decided to try out a new store. I got the figure near if not at the original price it was being sold as pre-ordered as it tends to be cheaper, and chose the 2nd lowest shipping, wanted it before Christmas.

The reviews mainly complained about shipping, but for me, in the USA area, I got mine shipped about two or so days after buying it and came less than a week after, for an estimated time of it being a week, that, was amazing in itself. Not just that, but rarely get figure boxes in top shape, which this one was, the figure real, checked around, and I love it. Overall a store worth trying out if unable find good prices on Anime/Video game figures on amazon.

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Nicholas
2 months ago

Excellent service and product!The XMas Funko Hulk toy is the best.I can't wait to give this to my brother,we are old enough that we watched the original Incredible Hulk show in the 70's.Thanks so much,it's adorable.Merry Christmas BBTS!

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Christian
2 months ago

Fantastic service. I've spent about $1,000 in the past month or so and couldn't be happier. So I was one of those people that had a package get stuck in Osseo, MN limbo (look it up haha). I called twice about it since when I contacted FedEx, they said that the package was most likely lost and I needed to contact the supplier. About two weeks later, the package arrived in pristine condition.

The funny thing is that I had three orders come in. The one that I ordered first on FedEx Smartpost (a slow service but cheapest) came last. The other packages where I chose the slightly more expensive option came super quick.

There's a ton of reviews about slow order and I gotta say, if you opt for the cheaper shipping, you're going to get the slower time period.

Anyway, my experience for the past two months has been fantastic with this company. Contacted them a few times during this busy period (Thanksgiving) and they were nothing but excellent.

Also worth noting, the box of a package came damaged but they did such an incredible jobbing wrapping it up on the inside, none of the figures I ordered saw any damage. I'm sure if you order outside the holiday season, things would go even smoother. But considering ordering in the midst of a pandemic, all the packages came in a timely manner (minus that one that got stuck in Osseo).

Definitely happy with this vendor and will continue to do business with them for all my toy needs!

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Quinton
2 months ago

I ordered a pre-order for my boy as a gift. I came home to find an e-mail stating that my payment could not be processed due to my address not matching their records. I was fuming so I called in. I ended up leaving a voicemail asking what the hell is going on… I don't find that aggressive. I also e-mailed stating that they have a time limit to respond as this was out of this world. Derek called me and told me that my financial institution refused payment. I said that I didn't pay through my financial institution. He then went in to pay pal which I don't have. Then he blamed my credit card company. I told him my address and he states that he can't confirm what is on file! Well, that's garbage. He had the gull to hang up on me. He proceeded to send my e-mail and voice recording to Rebbekah, a supposed supervisor. Neither has answered me yet. I've e-mailed that I'm reporting them and I will advise through facebook. I tried to deactivate my account and found that I'm now restricted from using it. Gee wiz, guess who is in the wrong!…

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David
3 months ago

Not only is their shipping time incredibly slow (1-2 weeks for them to put it in the mail, another week or 2 for delivery), but they just raised the price on collector grade items. Passing an extra 30% now in some cases is no longer worth it. Why shop here when I can get the same things cheaper and faster elsewhere?

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Meagan
3 months ago

I just made my first order with BBTS and I am satisfied. It took them around 3 to 4 business days to ship out, but other than that no complaints. Packaging was done very well! I sent customer service a question about an up-coming figure that is not even listed on their site and he wrote me a detailed email answering all my questions. This is rare and much appreciated. Oh yea and the web-site is very easy to use and I love it.

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Brooke
3 months ago

Maybe not your best option if you live outside of US, BUT I think their selection fits my figure needs better than other sites. Great for a Transformers and Dragon Ball figure collector, like me!
Pre-Orders can be annoying, because they hardly ever arrive when they are supposed to. If you're not in a rush, who cares when they arrive? As long as they arrive, right? The best thing about this site is the Pile of Loot. Every paid purchase can wait about 3 months before it has to be shipped. You can choose which items you want to ship if not all of them at once. Bigger packages cost more to ship, obviously. Saves time, money and the environment! I live in Finland, so I'm going to have to pay custom charges, of course. The shipping time can sometimes get quite long. Like a month long for me, but I've gotten used to it. That's not the sites fault. Like they say: "It is what it is". I'm gonna say it now: If you're going to get presents for Christmas or a birthday, get your package shipped a month or two before. I think shipping is much faster in US, since BBTS is located there.
These thoughts are based on my experiences alone, so I don't know how good of a match this site is going to be for YOU. So I'll say give it a try. Thank you for reading this long wall of text. I hope this helps. Take care! 🙂

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Jacob
3 months ago

This is Scam company,their items are more expensive than other shops and that's ok because i didn't know there is a lot of place cheaper than them.BUT!!WHEN MY ITEMS ARRIVES! THEIR SHIPPING FEES ARE GONNA RIP YOU OFF!THEY ONLY NEED TO PAY 300USD(which i checked on the shipping company's site with same service and weight &size)BUT THEY TAKE ALMOST 600USD OUT OF MY POCKET. and their customer service only reply you with some useless robot kind of communications,copy paste all the useless rules to against their customers. END UP I BOUGHT SOMETHING 1890USD(INCLUDE SHIPPING) THAT I COULD GET ANY OTHER PLACE FOR 1300USD.

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Norma
4 months ago

I use this website frequently to purchase figures. You simply can't beat the $4 flat rate shipping. A lot of people writing these reviews complain about the $4 flat rate but I'm going to assume that none of these people are collectors and just cheap. Where else can you order $300+ worth of stuff, keep it on layaway and then get it all shipped for $4? NOWHERE!
The customer service I have also found to be personable and exceptional. I've had 1 or 2 issues with my orders but they always answer the phone and they always help until the issue is solved. I work in customer service so I see firsthand how for every negative person leaving a negative review there are over 1,000 super satisfied clients that never do. Don't let the few people on here fool you with their nagging and complaining. This is a great store with great customer service, cheap shipping, competitive pricing and exceptional quality.

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Allen
4 months ago

We Preordered this figure back in APRIL for my son who has been anxiously waiting. We have sent emails asking when can we expect this to arrive. Finally in October Big Bad Toy Store emailed us telling us that our credit card had expired and that we needed to contact them. They gave us 4 days and then canceled our order! When we went into their system to update the card, we found that it is in fact the SAME card. They canceled our order anyway. Today, I have been on hold with this company. I have left messages, emails, even Facebook messages. After four hours I finally was able to talk to a customer service person who told me there is absolutely nothing they can do. I just have to reorder and wait for months again. Pretty horrible customer service!!! Making a kid wait for 8 months for a toy that originally said would be shipped out soon (like within a month). I left a message for a supervisor- Rebecca. Obviously Big Bad Toy store pre-sells their items by thousands more than they should, leaving disappointed children and frustrated parents and honestly, they do not care.

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Duane
4 months ago

These guys have the most unhelpfull and borderline angry customer support. And it doesnt help that their shipping prices are insanely high compared to anyone in the competition. The reviews here must be bots if bigbadtoystore gets even anything above 3 stars

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Trenton
4 months ago

Absolutely the worst site to buy statues from if youre international. They charge approximately 500% more for shipping than other competitors. If you compare sideshow and bigbadtoystore something that sideshow ships for 200$ bigbadtoystore ships it for 880$. Thats absolutely criminal. And the same trend goes for everything they ship, dont be me and preorder something when the shipping is half the price of an already insanely pricey product.

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Cassidy
4 months ago

Dont buy from these people if youre buying international. They charge about 500% more than other competitors.If you compare a life size venom bust that sideshow ships for 200$ bigbadtoystore ships it for 880$. Thats insane, and obviously it goes for everything else as well

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Lauren
4 months ago

Delivered to Czech Republic!

I received my order yesterday and I was satisfied. First, I read all the negative comments that discouraged me from buying a little, but i give it a try. The order arrived in excellent condition without the slightest defects.

I will definitely come back and buy more pieces soon. I will be happy to recommend this store.

The only thing that can be improved is the shipping time, which took 5 days, but HEY, its a pandemic.

Happy customer from europe
Pavel

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Lana
4 months ago

Made order 5 months ago… It's went for last 3 months. Will arrive next month.
I'll just go buy off eBay.
Save yourself time and problems don't mess with this company

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Cheryl
5 months ago

BigBestToyStore!!

The amount of collection they offer is just amazing. And the best part is their warehousing facility where one can store their items for 90 days and then ship different orders consolidated over the time together at once with a flat $4 shipping rate. Its just fantastic.

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Nathaniel
5 months ago

BBTS is awesome. Customer service on point, selection on point, shipping on point. Never had an issue and I've spent thousands with them. Most of the negative reviews are silly. Whining over shipping costs and time frames is silly. So due to people's impatience and ignorance they give bad reviews. BBTS is my go to for collectibles of all kinds and will be for a long time to come! Keep up the good work!

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Marlon
5 months ago

The issue of the BBTS is their reliance on FedEx for their $4 Flat Rate Shipping. FedEx is known for mistreating Residential Customers, and their Packages.

I would much rather pay more, and get my package than "save some money" and deal with nothing but stress, and never get the package anyway.

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Janell
5 months ago

Great website and I love their pile of loot. I pre-order a lot things on from this website even though certain things a little over-priced by Few dollars, but not more than eBay or resellers. So I pre-order things and when they receive it I put it in my pile of loot until I have plenty of items to ship. And shipping is not that expensive since they offer a '4 dollar ship everything in your loot' thing.

Normally what I do is pre-order hard to find figures that are sold out everywhere else. And if I manage to to find it elsewhere, like target or Amazon I just cancel the item. And as long as the item hasn't shipped I don't get penalized. If the item has shipped it just goes on my pile of loot. It's a nice website, even though a little expensive it's really flexible. Would recommend.

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Latrice
5 months ago

I like their pile of loot system which saves you from shipping cost. If you're buying figures from them I recommend to check other online stores first 'cause some items can be overpriced at BBTS. I ordered a bunch of figures from them, no bootlegs, packages are in good condition and fast shipping as well.

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Keenan
6 months ago

I literally paid 10 dollars for shipping for 1 small 6 inch figure and the only shipping methods these idiots could ship it is parcel select. Really? Couldnt send it priority or first class? It wouldve just been better to buy it on ebay with this stupid shipping that they gave me. Atleast on ebay you can find the figure for the same price and with free priority. Jesus talk about cheap!

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Wesley
6 months ago

International buyers stay away. They over charge shipping and charge for import tax upfront and then dont pay it. So if your package is stopped by customs you have to pay the import tax. I was charged 200 dollars for a large order on shipping. And I now cant get access to my package unless I pay another 200 euros because the import tax wasn't covered. The shipping also took 5 weeks to go from the states to Ireland. Stay away

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