Bigbigmart.com Reviews - Bigbigmart.com Scam or Legit

Website: NE Sumner St 11923 Portland 97250 United States
 http://bigbigmart.com

Randolph
8 months ago

Placed a order online because they appeared in Google shopping. Order was never confirmed or shipped. Called and the number goes to a google phone. That is the first warning. Looked up there address and it show a house and not a company. That was the second warning. Trying to get my money back through paypal as I type this.

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Jamel
10 months ago

SCAMMER! I cannot get through to ANYONE ABOUT MY ORDER! They have my money and do no respond to email or calls. BTW, their phone number is a Google Voice phone – a clear sign that this is a scammer! REPORTED TO PAYPAL!

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Gordon
10 months ago

Ordered liquid vitamins. They sent package through UPS with a request to"return to sender" as soon as they sent it. Never recieved my order and no way to contact. Business is a SCAM

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Dominic
11 months ago

Cannot call anyone to answer the phone.
Nobody responds to emails.
Will never order through them again.
They sent my package to the wrong post office and my order was sent back to them. My address was correct.
I need them to credit me back my money. Will have to go through my credit card company not to pay the bill.

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Kelly
11 months ago

I ordered AND PAID FOR a 180-count bottle of vitamins but only received a 90-count bottle. Cannot get ahold of anyone to address this, nor will bigbigmart return my emails.

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Matthew
1 year ago

2 weeks after order 🙁 I still have no package. Customer service via one way email only, then wait indefinitely. Talan

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Kathryn
1 year ago

SCAM ARTISTS. F grade from Better Business Bureau.
RUN AWAY!

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Patrice
1 year ago

What others have written with the 1 star's is 100% correct. I placed an order and 5 days later I received an email with the order number and tracking #. That was also the same day they ran my transaction with PayPal and my credit card was charged. Two days after that I received another email stating that they were out of stock and my order was canceled. They also said that "We "Void" amount you have transferred to our account for you. That means we do not accept your money." The charges never were credited on my credit card. Like a previous caller mentioned when you try to call them it goes to Google and they never pick up. They never call back if you leave a message. I also tried to contact them on their web site and they never responded. When I tracked the tracking number they sent me it showed delivered by UPS but nothing was delivered. When I called UPS they said the shipment was delivered but not to my address and I was not listed as the recipient. UPS told me who the shipper of the shipment with my tracking number was and it was another company. When I called them they did not know who bigbigmart.com is. The odd part is that they did ship a shipment with the tracking number that I was provided with on my order but they also said it was shipped to someone else and they showed my ordered voided. At this point that company has passed my information to their fraud department and I will be working with them to try to recover the charges that were put on my credit card.

I'm not sure if this company is a total scam or just a really bad eCommerce company but not matter which I HIGHLY recommend you DON'T do business with them.

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Mallory
1 year ago

I ordered 2 vessel sinks from this place. The price was the lowest. Sinks arrived at my door in 5 days. I had no issues. I would order again from them.

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Bobbi
1 year ago

Alarm bells going off with an order I placed on 12/30/19. Although I received a confirmation e mail that the order was placed no results.
A week has passed and this company has NOT EVEN SHIPPED the items. I never post bad reviews but I definitely make an exception at this time. Customer service severely lacking and the phone number just goes to a Google vm…no customer service!
I cancelled my order and requested a full refund. DO NOT USE THIS COMPANY~ SCAM!

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Erik
1 year ago

Do Not deal with this lame operation. As stated by another dissatisfied buyer, information was vague, the phone goes to Google Voice, which means it's a pretend phone number, and is unanswered. Emails get no reply. If you pull up the address on Google street view and zoom in, it's an empty office space.

When I checked my order status it showed as "pending" until payment is received. Sorry, but standard procedure for online sales is that the transaction doesn't go through until the order is shipped.

Due to this order sitting in limbo, neither my credit card company or pay pal can do anything. Now it's up to me to be vigilant and check for any charges against my card.

Worst on-line experience I've ever had.

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Eugene
1 year ago

Bigbigmart apparently does not answer calls or respond to voicemails or emails. Product has not been received, unable to get refund. I am filing complaint and will go through my bank to hopefully get money back.
It appears they take your credit card and order info, then pass it on to a different store, which allows errors like this to happen:
I ordered 2 products on 11/27/2019 (19 days ago). One product arrived fine, not from bigbigmart but from the Vitamin Shoppe. The 2nd product, according to the UPS tracking, was "returned to sender" with no other notification. I don't know which store shipped it and have no contact information to follow up to get this resolved.

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Helen
1 year ago

I ordered a lamp that was much cheaper on bigbigmart than anywhere else. At first i was concerned since the lack of reviews and it took a few days to get the tracking email, but once my order was shipped (for free) it arrived in a day or two exactly as I wanted.

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Teri
1 year ago

Every time we are in need of a gift, household items or (now with all delivery methods) , Food we always find an exact match at affordable prices.

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Candace
1 year ago

SCAM SITE. This is a fake online shop that uses an address linked to numerous multiple scams over the past few months. Do not purchase anything from this fraudulent website, they will steal your credit information and wont send product! If youve been scammed go to ic3.gov then file a complaint, and the FBI WILL investigate.

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