Billionstarsexpress

Read 2 Reviews of Billionstarsexpress to check if it is legit.

Website & Phone:
 http://billionstarsexpress.com

Julianna
1 year ago

I wish we had read a review previously to purchase. We went from Penang to KL with this company. Worst bus ride ever. Long story short:
-rude staff
-they make us change bus 3 times before departure with no explanation other than literally the words "change bus" and "you wait"
-complete lack of information, so many travelers literally being ignored and not informed of what's going on, plus no manners at all
-departure 2h30min later than expected. Buses leaving towards same destination (KL) half full though. Impossible to understand but no matter how many times you ask, the answer you get is "wait".
-finally we jump on the bus. Some employees are making jokes about how people were complaining. Not really funny, but ok you let it slip since you're finally on your way… Only problem is the bus is going at like 40-50kph for some reason. Then stop in the middle of the road. Engine was not working properly. Of course no information to the passengers whatsoever. Fortunately one of the passengers spoke both Malay and English properly and was very kind to be the translator. Explained that the driver said the bus is broken (I really don't think they do proper maintenance). Still he was doing to try the ride. Fortunately he dropped some of us half way in a town where we managed to pick a proper ride.
-claimed refund online on the email stated on the ticket. NO ANSWER of course

Make your own conclusions.

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Trina
1 year ago

Always got delayed.

For once that I'm supposed to be back to Singapore and somehow the bus only dropped all passengers to Johor custom, saying that there will be another bus picking us up to enter to Singapore. We waited and asked the bus driver but he said he doesn't stop at Golden Miles, which is the destination I have selected for my ticket. I feel so cheated.

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One Comment

  1. How I wish I had read this review much earlier. First trip on this hopeless bus company & definitely the last. I am surprised that this company can survive with these hopeless management & way of ops, totally rude, unfriendly staff, very shocking.
    They made people change buses a few times, then no safety check for people without masks. 80% of the Malay & Indian male passengers onboard were not wearing masks & coughing badly throughout the ride… My God, what a ride!! And this hopeless company survived till today… they promised TV, wifi, all not existed… I am again shocked that this company is allowed to operate in such conditions!!!!!!!!!!!! Next time, make sure you ask, “why is the company charging such cheap fare?” They charged cheap for a reason. Amazing… fantastic company.
    It was a “great ride” that I can never forget… too late for me to change to an alternative transport.

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