Then Visa calls me and tells me my card information is being used in India…
Do not trust.
it seems like they don't have much common sense. they don't understand simple question & reluctant to answer questions related to technical issue. but they'll reply very promptly when you're still not their customer. after you paid, they'll ignore you most of the time.
they also don't fully deliver according to what you've ordered. e.g they don't register ID protection on my domain which I've ordered & paid, despite i showed them the receipt, they refuse to take action accordingly.
regarding their shared server, their software have a bug which will make your website unable to interact with users normally. I'm not sure whether they've fix it or not, because I've canceled the service & asked for refund. at this point, they ignore me completely & NO refund was issued.