BMW Motorrad

GoAZ in Scottsdale, AZ…..Absolutely the worst service experience ever. They did not perform the service requested and took over 30 minutes to locate the bike when we picked it up. They are totally incompetent. Avoid them at all costs!

I was due to collect my new R1250RT next week. Today I was called by the dealer and told that the bike, not yet received, was under a recall and I could not take delivery. Apparently the bolts that hold the front calipers in place can fail. How can a company that has been manufacturing motorcycles for 99 years be so inept as to design a bolt that cannot do its job? I am due to tour Portugal at the end of March, so I fear that might not happen now. Well done BMW Motorrad, I should have gone to Honda.

Very poor paint finish on F800ST engine – the paint has bubbled and looks awful. BMW not interested outside the 24 month warranty period. Poor quality.

Unbelievably good experience. I鈥檝e owned six of their bikes in 13 years. The whole 鈥渃ycle of ownership鈥?is pleasurable. The worlds best motorcycle training, clothing and bikes. Totally trusted. Good value too, once you factor in how easy these bikes are to sell secondhand!

Does BMW Motorrad have an interest in poor customer support from a member of their dealer network?
Does BMW Motorrad have an interest in a monopoly dealer who uses this influence in a undue manner?
Does BMW Motorrad offer compensation for a poor quality BMW product or offer a buyback to a customer who bought 3 BMW 850 GS's and is totally disappointed with their quality?
Does BMW Motorrad offer compensation in any form for the above points and if so what is it?

Best Regards

A former BMW Motorrad customer.

Carole Nash multi-bike for 4 bikes. Transit van drives into my side at 40mph + whilst I am about 5m from petrol pumps. He鈥檚 taking a short cut. CCTV will tell the story.
When it comes to paying out CN are a disaster. They simply offload you to Ageas and want nothing more to do with you. Ageas are nicer to deal with but shockingly incompetent. My policy is due to renew but CN don鈥檛 seem able to do that. First, they have one of my bikes at the wrong post code, an address that is nothing to do with me and is a simple admin error on their behalf. So, this stops them giving me my renewal docs. Second, they can鈥檛 cope with the fact that I have an open claim and can鈥檛 give me quotes for renewal . I am in Trust Pilot to find an alternative and I suggest you all do the same.
Ageas – the underwriter. My bike has been hit in excess of 40mph by a heavy commercial vehicle that didn鈥檛 brake. Ageas can鈥檛 understand that it would be sensible to have the frame and wheels checked to see if they have been knocked out of alignment or fractured. They referred me to a Car Body Shop! The car body shop told me they outsourced these jobs to a local quad bike garage! Nice guys at the Quad Bike garage who told me they didn鈥檛 have any kit for testing alignment.
I took the bike to Bowker BMW Motorrad in Preston and they inspected the bike. Regarding the frame BMW said 鈥渋t looks alright鈥?!!!!! I asked about alignment testing and they said they don鈥檛 have the equipment! They normally just let an insurance underwriter take a look and say if the frames ok. Simply amazingly bad service and competence all round.

Being an avid biker, I like most of the top brands, one of which is BMW motorrad, I owned a couple and enquired for many, but I got to be honest about their snobby altitide towards working class (if there is any such thing) I certainly felt like there was, i was talked into paying a deposit for a new bike, although I enquired about an used one, then they ordered the bike, without ensuring the finance being approved, it turned out BMW fiannce tick boxes were not tailored for me so was rejected, now im fighting to get my deposit back. Ironically I was accepted for fiannce elsewhere and purchased a BMW from a non BMW dealer.
So BMW up your game … be considerate… dont make promises you cant keep…..