Bonhams Reviews - Bonhams Scam or Legit

Website:
 http://bonhams.com

Silvia
7 months ago

Post sales client service is absolutely worst I have had ever.

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Anita
8 months ago

What a disgraceful organization. My experience with them has been nothing short of unpleasant. I gave a print for them to sell one year ago with a reserve of $8000, I watched the auction happen online and saw an offer of $7500 which was rejected as expected. The second time round they told me they are quite confident they will sell it but asked if the reserve can be lowered to $6000. Then the day before the auction I received an email asking if they can lower the reserve to $4500. I had to follow up with them to find out if the piece was sold which I was told it sold for $4000. When I asked the prints department why it was sold for below the reserve the second time and not the first I was told it sold at the discretion of the auctioneer. Something doesn't seem right. Smells like price fixing to me.

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Grace
9 months ago

Bunch of semi literate dolts!
I have asked them to remove me from their email mailing list SEVEN times both by hitting the UNSUBSCRIBE button and emailing them yet they insist on sending their weekly DRIVEL. Without doubt the most ignorant of all the numerous auction houses that I have dealt with in the past thirty years!

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Glen
11 months ago

Customer service is OK, however, whoever writes the condition reports for watch sales should be replaced immediately. The watch I thought I was purchasing for a client was nothing like the watch that arrived.The condition report stated that the watch was in good condition and good working order, however, the bezel was broken and the bracelet was badly damaged. Complained three times and finally getting a full refund, (my client isn鈥檛 pleased though). I expected a lot more from an alleged bona fide and reputable auction house, sadly I was very disappointed.

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Fred
11 months ago

I had bad experience trying many times to get a valuation and put my mine direct gemstones at Bonhams, I swear I tried over 100s of items and I always being said no, if it's clear they call fake they also say you can't offer them gemstones with inclusions (a sure sign the gemstone is real it also gives beautiful colour to Exemples blue diamonds read gia blue diamonds coloration and inclusions topic). Elitist and not inclusive of all Bonhams is, a shame they even advertise they do evaluations. I wonder where there gemstones come from probably from Bonhams in house Mafia syndicate and no one else but the masonic elite is allowed to auction with them. Sorry I tougt the new CEO Vinciguerra would correct Hythe past greediness and rich exclusive auctioneers only allowed. If they give no chance to real normal people to auction mine direct gems ones at least then what are they there for? They should be a private menbers only institution because that is what they are. I hope someone decent opens a new inclusive powerhouse auctioneer to compete with them, its only right and fair. Shame on you Bonhams!

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Tanisha
1 year ago

I SENT IN PHOTOGRAPHS OF AN ITEM TO GET A VALUATION
WAS PASSED FROM SO CALLED EXPERT TO A DIFFERENT SECTION. DID NOT HEAR ANY MORE OR GET A REPLY TO NUMEROUS LETTERS, VERY POOR SERVICE AND A WASTE OF MY TIME

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Eileen
1 year ago

Very bad service.Management do not respond to complaints. They send out empty packages

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Joan
1 year ago

Disgusting service.Packages sent which are damaged and diamonds are far worse than stated

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Trina
1 year ago

I purchased a set of precious stone rings from Bonhams, I downloaded a basic condition report before purchase.

After online purchase I collected the rings. Once I was home I saw a Sapphire was dislodged. This was not on the condition report. I complained to Bonhams and they said I could go to their servicing department and get it sorted for free. Fair enough.

Once I got to the specialist, under a jewellers magnifying tool he told be that the majority of the emeralds were cracked and what ever I paid for it I had been ripped off.

Do not trust an auction house to sell you a good product. They don't care about the product, just their margin which is protected either from you or the seller.

Wheeler dealers come to mind.

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Max
1 year ago

I tried to bid on a clock in the sale on 11/12/2019 I was willing to pay 拢8000 for the Edward east clock, even after sending my driving license to bids @bohnams.com my bid still was not authorised and the clock sold for 拢6312.00 inc premium, I lost out on a clock that was top of my list, and maybe I would have paid more. The seller lost out as well. I am very upset with Bonhams as they were no help at all, will not use them again ,hope the person that sold the clock looks at my review.I thought auction houses try to get the best price for the client!!

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Forrest
1 year ago

Mr Asaph Hyman, a Global Head of Chinese Ceramics & Works of Art at Bonhams, was on 29 October 2019 informed that the star lot – lot 41 – in the Bonhams' auction of Chinese art to be held in Hong Kong on 26 November 2019 had the provenance incorrectly stated. The provenance failed to mention that the lot was recently acquired at a provincial auction in the United Kingdom but stated instead that the lot came from an "important Asian private collection鈥? As provenance of an artwork is an absolutely crucial element of the artwork's description, a provenance that is inaccurate or otherwise misleading is a serious failure of the integrity of the artwork's sales process.

The lot 41 is being offered at an estimate that even at its low end
would give the consignor an instant profit of nearly 拢500,000 and
presumably a proportionally rich reward to Mr Hyman. That fact goes some way in explaining why Mr Hyman failed to correct the omission in the provenance of the lot concerned or otherwise explain the blatant lack of factual disclosure in relation to that lot. On the facts of this case, it appears that Mr Hyman is complicit in – or at the very least is endorsing – a fraudulent representation by omission and it is only fair and reasonable that an individual of such a questionable integrity should not be entrusted in making any representations in the art market. This in turn begs the question when shall Mr Hyman be let go by Bonhams and be replaced by an honest individual so that we can fully trust Bonhams' cataloguing of Chinese ceramics and works of art.

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Josephine
1 year ago

Great place to buy if your looking to over pay by 10 times their actual value. Very corrupt and customer service, dont even bother waste of time.

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Tameka
2 years ago

Mixed reviews, will keep this updated when they've sorted out the problem.

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Deandre
2 years ago

The new design is very nice and the staff were polite and respectful overall. Dropped off a picture for valuation and was not really expecting more than a rough estimate, however received a detailed response.

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Edwin
2 years ago

James Stratton
very professional, afforded me loads of time at viewing.
extremely knowledgeable and honest .
best auctioneer ever.
whole of clocks team ten out of ten. best bonhams department by far

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Lester
2 years ago

Utterly unprofessional. incompetent. corrupt.

In our experience Bonhams' Motoring Department has been:

Utterly unprofessional, inept, archaic, retrograde, vapid and vindictive and to top it off

Extraordinarily rude, untrustworthy, unaccountable, and mafia like.

Bonhams has provided demonstrably false and fraudulent descriptions of motor vehicles, and has used the bidding privilege to intimidate, coerce and extort.

Disclaimer – Lawsuit pending. Documentary film pending.

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Gustavo
2 years ago

Totally unprofessional auctioneer, in my experience and opinion. I used their online platform in a jewellery auction, and having made the highest bid on an item that I had specifically targeted for my wife鈥檚 40th birthday, I was shocked to be told that I had, in fact, NOT been the winning bidder. When I called to find out what had happened, I was palmed off with insincere apologies (with the assumption that this should be sufficient), and finally the revelation that a junior staff member had simply made a mistake (ie had not been trained sufficiently to manage the live online platform). Not good enough Bonhams. Eventually, the extent of their customer service was to point me to listings for a similar item on EBay, as well as an online luxury goods 3rd party agent (which is slated, in no uncertain terms, as a sham company on TrustPilot). I was astonished at such a poor response, and frankly, if Ebay is pretty much their best suggestion, why should I ever remain loyal to Bonhams again and pay their premium 30% (inc vat) buyers鈥?commission rates? A solicitor confirmed that this likely constituted a legal breach of contract, but I don鈥檛 have time to waste with such a set of self-important charlatans, and I suggest that you stay clear too if you would rather avoid a total waste of your time. The best part was being told, in disparaging terms, that I was only buying 2nd hand goods… but that鈥檚 how you make your money Bonhams, you sell 2nd hand goods… or is it antiques and collectibles. Oh yes, same thing.

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Peggy
2 years ago

TERRIBLE CUSTOMER SERVICE!!!!
Contacted them (won鈥檛 mention the name) on February 2, 2017 asking about some items I wanted to place in their auction. Let鈥檚 just say that I got every excuse in the world from; I was out wth a nasty virus, to the company switched email servers, and of course, our rep will get ahold of you soon. After sending numerous emails over the course of a year, I GAVE UP! Absolutely terrible service. Where oh where is Mr. Haas? I want him back!!!!!

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Jazmin
3 years ago

I recently had a quite negative experience with this company, specifically with their New York operation. I bought a small vase in one of their recent auctions and was told that I had to pay local sales tax unless I would use their in-house shipping department to export the vase. Nevertheless, at that time I decided not to go for their service and instead had my own shipper deal with this. A few weeks later I bought several lots of books and this time I decided to ask Bonham's to give me a shipping quote. Although I requested to receive this quote a total of 4 times (!!!) I never even got a reply from their "customer support" let a lone a quote. I ended up using my own shipper again and had to pay local sales tax again. What a waste! An overall sad and disappointing experience.?

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Riley
3 years ago

Unacceptable! Could'n sell a painting and now want money simply to give it back to me.

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Brianna
3 years ago

I am deeply disappointed. I took in an 18th century Dutch Silver teapot, the gentleman excitedly came back to tell me one had been sold for Eur 1600.- (AND SHOWED ME THE PAPER) and with the exchange rate it should be about 拢 1,100 TO 1300 .- I was informed that there was a 15% commission, not that VAT would be added bringing that to 18%, nor another COST OF loss warranty would be added. (the illustration fee I agreed to of 10 plus VAT) perhaps it was on the lengthy contract they gave me to sign without the time to read through.
Although I was against the reserve of 拢800.- and said so, they are the professionals, and SHOULD know what they are doing.
l got for this wonderful piece 629.60 ONLY.
THIS IS A BATE AND SWITCH. The Christie's sale was the carrot!
having just spoken to them I was told
1) silver is not selling like it used to 2) the previous sale was through CHRISTIES. 3) sorry but that is just too bad.

Thus I have understood, DO NOT USE BONHOMES, THEY DO NOT HAVE THE CLIENTELE WHO CAN PURCHASE NOR APPRECIATE BEAUTIFUL THINGS. Use Christies or Sotheby's. which is what I will do in the future.

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Wendell
4 years ago

Bonhmans supposedly gives you a free valuation as well as a description of your object by email. To cut a long story short, I sent them an email with pictures in regards to having an old Belgium vase to be valued and identified. The best they could do was to send a reply stating it would be best if I sold it online. There was absolutely no description of the vase(even though i emailed them all the identifying marks)…..I guess they are only interested in making money and since my vase was put at an estimate of between 拢50-70 all they could do at best was to send a smutty reply. Now, if it was worth 拢8000 I am sure their reply would have been more courteous. I guess its one rule for the rich and one for the poor….shame they have not moved with the times.

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Phillip
12 years ago

Great auction house

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