Bonprix Reviews - Bonprix Scam or Legit

Website:
 http://bonprix.com

April
3 months ago

I shoped one top on sale 129 kr but they sent 260 for payment .it was last time for me

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Madison
5 months ago

I like some of their cloths as they have a lot of stuff made of cotton,but their delivery service is disgusting. I placed my first order, received part of it, the rest went awol. It's one month now since I ordered it . When I track the order – it's always next day delivery. When I complained about it – they started 'investigation' which is still not finished. It sounds like they are investigating murder. Ridiculous. Luckily I decided not to pay until I receive it. I am cancelling the order and closing my account.

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Yolanda
5 months ago

Never again.
Quite apart from the fact that the quality is not good, the custorer service is a completly diseaster. They are not helful at all, arrogant and unpleasant.
I wanted to loge a complaint of the clothes, I had to pay for the shipment,waited so long. Normally companies are trying to make the customer feel good, even if they are unsatified.. Even if I find something that i really want to buy, I won't buy it. Bonprix is a sh…

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Amber
5 months ago

I am very satisfied with my order. Size is good, delivery time also. All recommendation for this company .

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Mandy
5 months ago

I am extremely pleased with this company, my orders arrive very fast. The styles are stunning. My telephone query was quickly and efficiently answered and my refund given. Absolutely no negatives.

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Morgan
6 months ago

Ordered some shirts more than a month ago, after having been told couple of times that the order will be send out soon I asked them for a refund to my card. Well … no order received, no refund received and for sure they will never again reply to my emails …
Wish I would have read the reviews before ordering …

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Elissa
6 months ago

Very bad. I ordered two weeks ago and I haven鈥檛 known anything about my order. The shipping times indicated are not true. I wrote to customer service to find out shipping time (I understand the current situation) and obviously I had no answer. If in a few days I have no answer I will ask for a refund. In any case, I鈥檒l delete the app and I will no longer make purchases.

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Kristal
6 months ago

Like the other review here, I'm a Dutch woman and as such I order from this site rather than the.uk version. Whenever I want a specific piece of clothing, or multiple, I always open this site first. I've ordered plenty dresses from here, some bras, as well as some tankinis recently. If you're Dutch, the sizing will be relatively accurate with your normal clothing. I once tried using a measuring table, but it couldn't have been more off and I should've stuck to my guts. xD I've never once had a piece of clothing that was made of a bad or uncomfortable fabric, and the overall quality tends to be great. It's really easy to swap out things for a smaller or bigger piece, as well as to return things and get your money (not a coupon) back. Once time we had an issue with money and payment and we called, and within that same day everything was fixed and no further issues arose.
The website itself is also really easy to use.

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Richard
7 months ago

Be careful! SCAM company. I never received my products (they told me it was lost in the post). After many phone calls and emails with different people as nobody takes ownership I have still not received my refund. Making up excuses 鈥測our email doesn鈥檛 work鈥? we can鈥檛 refund your credit card鈥? the list is long. I have reported them and will go to court unless I receive my refund.

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Isaiah
9 months ago

Bed sheets were so faded we thought they were on the wrong side. Button brok off after first wash. Waste of and money.

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Tamika
1 year ago

A lovely selection of clothes. I can always find something i love. If i had one issue it would be that the clothes are usually quite a small fitting, especially the jeans so i usually have to order the next size up but it's not a big issue. Good value for money.

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Rusty
1 year ago

Always find something a bit different from the high street & the quality is fantastic .

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Diana
1 year ago

Good range competitive prices and fast delivery A脳firm

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Ty
1 year ago

Great Company. Good quality and value for money. Great deliver service too

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Amie
1 year ago

Fantastic customer service.

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Joyce
1 year ago

Great clothes and footwear at great prices, they always deliver on time also I've had one great free gift from them so far.

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Chantel
2 years ago

They do not deserve one star.They delivered to the wrong address a half a mile from where I live.the neighbour returned the parcel when the courier returned. Then i recived an email to say i had received my order along with a photo of my neighbours porch at her address. Trying to get them to understand it is there fault and bad customer service is beyond belief. They have my money and i have a photo of my neighbors porch.

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Claudia
2 years ago

I ordered yesterday night and expected next day delivery before 1pm but it did not arrive. What's worse is that I rang customer services, 13p per minute, they kept me on hold to find my order and then stated that there was a problem with my credit! They needed to keep me on hold for another 5mins (all in all 13mins). I hung up and found an online chat forum on their website where 'Charlie' stated that there was no issue with my credit and the delivery is out! I cannot believe that this company is robbing people when customers are in need of help!!!!
I looked up this company before I ordered hoping it was decent but with the reviews it receives I am baffled as to why this company extorting customers with ridiculous claims over their telephone service!

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Sarah
2 years ago

rip off merchants …. I ordered a pack of 2 bras and wore.them on holiday maybe 2-3 times .. came back and washed them on a hand wash programme in washer ..one if the wires has now rose threw and.bra is now useless … they offered me 15% refund on a bra that cost 23.99 .. then they asked how it was washed I told them.in a washer on a hand wash cycle …now they refuse to have them back excuse being I washed it in a washer …..how many people hand wash there underware ….they are just looki g for.excuses to get out of replacing….all the money I have so.e t with them in past counts for nothing…avoid if yu can rip off merchants

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Collin
3 years ago

I'm a Dutchwoman that's why I have to order at the. ".Com" site! But every shop is almost the same. I'm not the youngest anymore and I don't have size zero, you can put me in the plus size section! What I love about BonPrix is that the prices are staying the same, if you order a let say a dress size 40/42 or you order the same dress but size 56/58 the price what you have to pay stays the same! The quality of the clothes and shoes are absolutely ok茅 for the price they ask! They deliver your order very fast and if something is not in store at that moment they send you a mail and they write it also on the delivering paper. As soon as its in store they sent it right away to you and Ofcourse you have no delivery costs again! If you send something back because it doesn't fit or it's not what you expected than you can send it back really cool! The things you ordered are packed into a plastic.bag you can open it very carefully at the bottom of the bag, so you don't have the fight with all the paper and boxes and whatever they packed it into. Just open the bottom of the plastic bag and put in what you want to send back, close the bag with the side where was written open here! There is a kind of flap with tape on it so the only thing you have to do is remove the strip and close the bag! Everything is gonna get recycled also made of recycled plastic! So no fights with tape and boxes were nothing fits in again! They also sell shoes and accessoires and also nice things for into your house! The only thing I don't give a full rating is that the material from most of the time jeans are made of is very thick so in the summer you feel like you're walking into a baking bag.But that's all.

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Stacie
4 years ago

My experience with bonprix was quite satisfactory, in general. But the problem is that I just realized that my negative comments have never been posted — only the positive ones. This is something an reliable company with a good reputation should never do!!
In addition, the quality-price ratio isn't that good — actually, most of the times, it's not. I ordered a curtain a couple of weeks ago; I must return it because, for the same money, I can get a MUCH better quality at the local store. In the description, they say it's completely opaque; in fact, it's plain, semi-transparent canva. Also, I ordered a pair of shoes for my husband. Though the model was nice, they fit well, and it was genuine leather on the outside, just as advertised, the inside came apart within 4 months. Also, the shoes have cheap cardboard under the inside sole — just like the cheap Chinese shoes. For 40 euro, I could have gotten a pair of shoes of a higher quality elsewhere. I also bought a few t-shirts, which came out completely deformed from the washing machine — after the first wash (and I always wash my clothes at 30 degrees Celsius)!!!
So, before ordering from bonprix, think twice. Check your local stores or order from other websites that really value their customers.
Just my two cents…

And I almost forgot to mention: I contacted the customer service regarding my negative comments…they said that it can take a while until they review all the comments…Really? Some of my negative reviews still waiting to be posted are 6 months old…Sorry, but I'm not buying that!

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Luis
5 years ago

Beginning of September, I ordered for the first (and definitely last) time something on the Dutch site of Bonprix (Bonprix.nl). What a bad experience… I ordered a bed (Bed Mira) what, according to the pictures on their website, should be delivered with a storage drawer. Because the drawer can also be ordered separately, I called the customer service, who confirmed that the drawer was included with the bed. The bed should be delivered within 48 hours according to the information on the website and on the invoice. After 48 hours, still no bed. So again, I called the customer service. Their response was that furniture is NEVER delivered within 48 hours (instead in 2 to 4 weeks). This information can be found in their General Conditions. Why is this misleading information the given on their site/invoice?!
When the bed arrived, it came without a drawer. Again I contacted Bonprix and again they confirmed that the drawer was included and this was a mistake. I could return the old bed to them (after 4 weeks, I am still waiting to get half of my money (= 110 euro) back ) and I could order a new bed, which would really be delivered WITH a drawer. Because I still did not trust it, I called again and also emailed the customer service, but all persons (in total 5) I had contact with, confirmed that the first delivery was a mistake and that the drawer would be included in my next order. After 3 weeks (so again not the 48 hours which was still depicted on the website / invoice, despite my earlier remark on this), I got the new bed. And again without drawer… I called and emailed again, and again I got the confirmations that the drawer is included but that another department would take care of it. The response of this department came 2 weeks later. The drawer is a separate article, which they had kindly ordered for me. Everything fine you may think?! Well, not really. Few hours later I received the confirmation in my email-inbox that the drawer was ordered and that it should be paid by using the included invoice! I already posted my complaint on the Dutch site, and the solution that they come up with is that they can offer me a 20% discount on the drawer. Absolutely unsatisfactory! My inbox is overloaded with daily emails from Bonprix in which they offer the same discount! I would everybody recommend not to order with Bonprix, and if you do, I really hope things are better arranged in your country compared to the Netherlands.
BONPRIX 鈥?NEVER AGAIN!

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Rex
5 years ago

At first thought this was just going to be another 'larger lady mag ' styled for the older generation! !! well they proved me wrong. Now I shop regularly rather than when I 'have too' great choices great prices. Only downside is sizing isn't always same throughout the range.

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