Bosch Home Reviews - Bosch Home Scam or Legit

Website:
 http://bosch-home.es

Jami
2 years ago

Submitted this review of our Bosch Tumble Dryer WTB84200GB on the Bosch Home UK website.
Totally Unreliable + terrible support from Bosch
Bought 20 months ago. Started reporting fluff filter needs cleaning and stopping program after 14 months. Still not fixed. Now on on 5th engineer call out. Bosch support is hopeless. You get 35 mins for them to find a random fault. If they see nothing they do nothing, even though they accept that there is a fault! Sent videos of fault occuring, still nothing can be done. Never buying a Bosch Tumble Dryer again!

They rejected the review as it did not conform to the website "guidelines". They gave no further explanation and a google search did not find any such guidelines available on the web.
Enough said.

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Omar
2 years ago

Purchased a new Bosch Ascenta dishwasher. After 2 years electrical plug caught on fire, destroyed my home wiring and the dishwasher had to be hauled off. Bosch has a recall out about this very problem but I was told by their rep that mine wasn't affected by the recall. Yea, Right! I believe my dishwasher was living proof that it was indeed affected.

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India
2 years ago

We had our Bosch dishwasher for 32 days and it has gone wrong won't do a cycle. We contacted them they are sending an engineer in 10 days and we can't choose the time. It is totally unacceptable that it has broken down so quickly and they can't help for 10 days this is awful service for what is meant to be a reliable, trustworthy company.
I emailed a complaint and got no reply. 3 days in I phoned them, the woman said she would locate the email and phone back in 10 minutes that was 2 and a half hours ago.
Every step of the way we have been met with a defensive response and at no time has anyone apologised for the breakdown. I was naive enough to think they'd apologise and try and rectify the matter. I'm still waiting. If it was older I wouldn't be so angry but this machine was professionally installed and is a month old. A clear manufacturing error.
I would advise anyone do not buy from Bosch ever! Also they need to train advisors not to patronise callers and at the least apologise.

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Latonya
3 years ago

AFS 23-37 Brushcutter failed on first use!! The cutting blade separated from the pole, luckily no one got hurt!! I have tried contacting Bosch but find it the most difficult to do. I have had positive results from other products, very surprised at this failure.

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Alexis
3 years ago

HAVE BEEN TRYING TO CONTACT BOSCH RE WARRANTY ON SOLAR PANELS CAN NOT CONTACT THEM BY EMAIL OR PHONE CAN GET WHITE GOODS AND THEY HAVE GIVEN ME A FEW DIFFERENT NUMBERS TO TRY ALL DISCONNECTED AND HAVE HAD MY SOLAR MAN TRYING TO CONTACT THEM AS WELL HE HAS HAD AS MUCH LUCK AS I. ITS BEEN GOING ON FOR MONTHS NOW ONE BOSCH WHITE GOODS PERSON SAID SHOULD GO TO FAIR TRADE AS THE WARRANTY IS SUPPOSED TO BE FOR 25 YRS ON THE PANELS . I RECOMEND THAT ANYONE THINKING OF BUYING BOSCH PRODUCTS HAVE A GOOD LOOK AT OTHER PRODUCTS FIRST if you want to get in touch BOSCH FEEL FREE

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Bailey
5 years ago

We have had Bosch washing machines, dishwashers, power tools, lawn mowers, freezers, fridges, etc. etc. but never again. They used to last 10 to 20 years and more until now. We have had a Bosch dishwasher only last 3 years and now the washing machine which is just over the 2 year guarantee and wasn't one of their cheaper models either. If you look carefully at other review sites a picture emerges that Bosch is no longer a producer of quality goods. The response from Bosch was very disapointing as they didn't seem the least bit concerned that such a loyal customer had had such a bad experience with their products. I was just in the process of ordering some new Bosch proffesional power tools to upgrade the ones I already have but I have now looked at a other reviews from people that have had problems and received very dismal customer service from Bosch. Needless to say we will be buying Miele, Samsung, DeWalt, Milwaukee etc. or any other make has got to be as good if not better than a Bosch.

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Jeannette
6 years ago

I purchased a top of the range Bosch dishwasher 3 years ago. I needed some help (actually a simple image of how the tray would look all assembled) on how to assemble the bottom tray parts as the manual lacked that information. I called their customer service and their answer was that they could not provide any instructions and the only option was to send an engineer out at my cost. What kind of customer service is this?

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Regina
6 years ago

If you see an appliance in any store that carries a "BOSCH money back DEAL," stay well clear of it…….go buy another make, in fact any other make because BOSCH will not honour any deal they advertise. It's a total scam and they will ignore any e-mails or telephone calls you make to them. I wouldn't give them 1 star, in fact ZERO is too many for this down right un-rateable tin pot company.
I look forward to reading when they go bust.

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Sophia
8 years ago

I bought this iron as it had good reviews but on using it I find it badly designed when using steam it burns your fingers, the removable soleplate doesnt fit well on the base and constantly falls off, it is cracked with heat the iron has fallen off the base constantly and I have 4 iron shaped burns on my carpet the cord is awkward to put away when not using it slips around the handle and is just a bad design alltogether and after using will never buy anything bosch again !!!

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