1 year ago
I have been in touch with Bose support for several times now. First having issues with some sport headsets, then for my sleeping buds. But never have I received such friendly, fast and "no-questions-asked" support. Countless times I've been offered fresh sets of products or my money back without any hesitation and any hiccups. Cannot be more happy with the professionalism they put forth.
1 year ago
Bose Quietcontrol 30 Sound quality excellent, build quality crappy. After some time starts all the problems. When the warranty period has expired. The rubber coating cracks. Turn on and off must be pressed hard and many times. There are disturbances in the sound sometimes. This is not okay with an earphone for that price.
2 years ago
Had a broken SoundTouch30 that I was getting ready to throw out but decided to give Bose support an email to see if they have any suggestions about how to fix it. They were very fast to respond and offered to fix my speaker at a fixed price, including shipping – if they cannot fix it I get the money back. It took about 2 weeks and my speaker is now fixed. Very happy I didn't throw the speaker out.