Bought the soundbar 500 when it just came out and ever since I regularly need to unplug or reset the device. Once it disconnects from internet, the system is stupid enough to not reconnect to it on it鈥檚 own. Nowhere in the app a status can be found of what is the matter, as the app is not reachable when there are issues.
There I am sitting on the floor in the hallway with a premium device, connected to the internet (wired), because the system was stuck in an update loop (search the bose community, I鈥檓 not the only one). Resulting to send the soundbar to Bose and receive it back in 2 weeks. As I like to listen to music I connected my 18 year old Sony system, that鈥檚 still working flawless (although dated and less 鈥榗onnected鈥?.
Soon after I received it back, it stopped working, so I called Bose as I am tired of this. If I wanted to try to unplug and plug it in again. Hello!? That鈥檚 no solution. In meantime I have done this trick 4 times in approx 2-3 weeks. If this is the solution, I could better have bought a cheaper system.
During the call I was asked about my router, if I had made adjustments and I said no. Then I鈥檓 asked if I could wire the soundbar to the internet and as I do not have a cable that鈥檚 long enough and do not want to sit on the floor with my o so premium soundbar, we made an appointment that I would be called back on an agreed date and time, so I could make the necessary arrangements. All done and one week after I鈥檓 still waiting for his call…
In meantime I also again have a replacement pending for my sleepbuds, in meantime the 4th pair. Where most issues for these things were the batteries that did not charge beyond a certain point. With these buds every time the magnet from the buds come loose and it is a hell of a job to get them charged without these.
Short said, I鈥檓 finding Bose bad quality products and lacking of customer services.
can some one help in assisting with the replacement?