Bosque Reviews - Bosque Scam or Legit

Website:
 http://bosqueplants.com

Josh
7 months ago

So, I wasn't really wanting to write, but since I have received a couple of emails asking about my experience, I have to say how I felt and here is my feedback.
Overall I had a good experience and I was happy with my plants plus a very charming wood box and a "personalized greeting welcome card" which should be enough for a positive Bewertung.
I was really looking forward to receive my plants, but than I got a wrong plant box order delivery with a wrong name. So, I just noticed this the day after and I wrote back informing the mistake and Bosque Plants were very nice and helpful in organizing a new delivery, which the most least to expect. The communication was good, but in someway led to a miss understanding about the arrangement. As the Pickup Service arrived, my Flatmate was at the shower and left one plant behind. Since I am honest, I informed about the occured and was sorry for it and said, that they could drop back again to pick up the other plant….
And here I got a not very friendly awnser from Bosque assuming I had not "kept with my word in returning the complete plant box" which comes directly as a very wrong judgment which for is unacceptable in many ways. I was so mad and replied gently back, saying that she was wrong about her assumption, but I was left with no answer.

This is a huge mistake if you are really interested in the customer's opinion. You don't just judge the value of a customer for something that went wrong.
So here is my point: i felt very offended by the judgement of your attendee and this just makes it after all a bad general experience. This not only made me feel very badly but also reinforced my values about the general average German customer experience.

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Elisha
7 months ago

Really high quality plants that look amazing. I ordered the Stella originally and it's been growing like crazy.

I just received my 'Outdoornauten' box and I love it. The Rosemary smells amazing. Nice personal delivery service too.

Will be making many more regular orders in the future.

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Josiah
7 months ago

Prompt delivery and lovely houseplants!

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Lacey
7 months ago

Some of the most beautiful, healthy plants I've ever seen. They arrived in a sturdy, well-made wooden crate, right on time, and have, so far, been extremely easy to care for! I'm so, so pleased with my Bosque plants and will surely order again someday!

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Alejandro
8 months ago

Best customer service:) I ordered a plant for my friend and was guided through the purchase process by a nice customer service specialist, who ensured that the plant was delivered at the preferred time!
Thank you!

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Noelle
8 months ago

Great service, fast delivery and the plants are so beautiful!

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Sonya
8 months ago

Huge variety of plants, detailed caretips + support through FB messemger, fast and careful delivery, excellent customer service

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Lee
8 months ago

I'm in love with my plants
The plants came in a beautiful wodden box with all care. The plants are exactly the website shows, bright, green and strong. I'm very happy with my Urban kit and I completely recommend it.

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Andrea
8 months ago

They鈥檝e been amazing at following up and making sure the plants survive

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Cherie
8 months ago

I have used Bosque's service for twice so far and their delivery was always punctual and on time which I really loved a lot! Price is not that expensive actually given the convenience of delivery and the quality of plants. I would love to continue using the service from Bosque and can highly recommend it to others!
(just one thing : wish the collection of platns was little more diverse though)

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Duane
8 months ago

Excellent service and trustable products! Can't wait to buy again from this guys!! 🙂

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Jon
8 months ago

great design, user experience and online support

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Lee
8 months ago

i ordered the scissors bit they sent me wrong item, the water sprayer. sent them email, they replied back fast. sent again the scissors and i got the water sprayer for free! I have total 6 plants from them. they are very healthy and pretty. and the service is always stands out!

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Holly
8 months ago

If I didn't order for the second time, I wouldn't give it a 5stars. I was a bit disappointed when I received my first order since the plant look quite different from the photo, but I thought every plant has its own look and charm, so I decided to keep it anyway.

The second order was much better, the plants were better packed and the plants looked amazing! Thanks to the second order, I also realized that the tray was not delivered to me in my first order!

I guess the person who was dealing with the first order didn't really handle it carefully enough, and it'd be good to make sure the quality is consistent. If I didn't give it a second shot, I probably wouldn't have such a good impression!

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Nadia
8 months ago

It couldn't be better, totally recommend.

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Claudia
8 months ago

I'm very happy with the service from Bosque. The website is intuitive and informative, with diverse plants to choose from. The prices are fair and you can always get discounts or special offers. The plants get delivered in perfect condition, placed in beautiful vases, and according to the time scheduled. Also, the tips given via Messenger are useful and help you to take better care of your plants.

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Olivia
8 months ago

after service is good

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Sheldon
8 months ago

Good and fast service. The plants I ordered are beautiful. They arrived on time and in a beautiful minimal packaging (no waste). I love the concept and I鈥檒l buy again soon!

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Ellen
8 months ago

Amazing service! Was able to schedule a delivery for the future and a preferred delivery time for a partner's birthday. Came with a nice birthday note as well. One suggestion I'd make is to be able to specify a mobile # and email address for the recipient (I was just the person who bought it, but the notifications still come to me).

Thanks Bosque!

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Callie
8 months ago

The plants are *gorgeous* and were delivered the next day by a courier service – very high quality pots & in general a great experience. The only slight negative is the price – as I have great quality plants from other sites that cost considerably less – but overall I was happy and would not hesitate to purchase again from them.

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Micaela
8 months ago

Good quality plants, but for the cost I expected a little more. A couple of plants were smaller than expected (not as pictured). The potting is uneven with some containing too much soil and plants off-centre. The delivery was on time. The messenger support is fully automated, rather than personal care. For convenience, it is a good service if you have the money.

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Angela
8 months ago

Great end-to-end service and good quality! I was impressed with the attention to details they have in the entire customer experience: easy website, funky names for the plants, sms messages with status of delivery (which happened as scheduled, even though it was a public holiday in Germany), message showing which staff member prepared my plants, great packaging and good quality of the plants and pots.
Highly recommended! 🙂

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Alyson
9 months ago

Arranged a pick up at their warehouse. When I got there none of them seemed to know that I was coming. The plant I ordered was not even ready and they tried to charge the fee by cash although the payment was complete beforehand. Not a completely pleasant customer experience, was rather strange.

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James
9 months ago

I ordered the plant potpourri as a gift and my son was delighted by the plants. They arrived on time despite the Covid-19 and the ordering process was very simple. Bosque kept me informed and updated me when the plants have been delivered right up to his door. Thank you very much!

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Maritza
9 months ago

Super! Super! Super! Super!

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