Update 2.10.2020 after shop answer: It is nice to see that the shop takes time to read reviews and I do hope that they will learn something here. I must say that everything stated in the answer is wrong. My original order was 13 bottles not 18, I did not ask any refund of delivery costs only the refund of the missing bottles and I only got partial refund of the bottles with the specific explanation that the shop kept part of my money because larger bottles were sent. After my inquiries I even got a specific calculation where the shop showed the difference between the original ordered bottle and bigger bottle prices and based on that they only gave partial refund. It really amazes me that after all this they still have the guts to try and make this thing look somehow as if this review is not acccurate. Please just admit your mistakes, learn from them and try to serve your customers better in the future.
Ordered 8 bottles on November 28. The money was withdrawn from my account the very same day. 14 days later nothing had happened and I e-mailed for a delivery date, as they hadn't metioned any. Only then I got a tracking ID-number.
It turned out that one of the 8 bottles wasn't avaliable, but no notice, no e-mail, no nothing. Only a handwritten "erstatte" hardly recognicible on the waybill. Another e-mail to bottle&drinks: When will I get my refund? Now they blaim Paypal and X-mas though they have known for 4 weeks that they could not deliver.
It took only hours to take my money but after 4 weeks I still haven't got my money back.
I CAN NOT RECOMMEND THIS COMPANY – EVER…!!!