Bounce Xtreme Reviews - Bounce Xtreme Scam or Legit

Website:
 http://bounce-xtreme.co.uk

Skyler
7 months ago

If I could give no stars I would! Haven't turned up for my daughters party, absolutely ruined it!
and then kept hanging up and not answering the phone after rwoce telling me he was trying to get hold of the driver!
DO NOT BOTHER!!!

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Ashly
1 year ago

Horrendous company. DO NOT USE BY ANY MEANS!

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Jenna
1 year ago

Ruined my 5 year old daughter鈥檚 birthday. Didn鈥檛 turn up with her Frozen bouncy castle which meant the absolute world to her. Absolute scum. DO NOT USE! Found out they were gypsys from Warrington.

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Lloyd
1 year ago

Absolutely shocking! booked this company online through jonathans instruction's. In order to secure our booking we had to pay a deposit, which we didn't do because we found out about their awful! reviews so I also emailed confirming I was cancelling. So the day of the party comes and we had booked with another company. Unknown's to us bounce xtreme turn up ands set up the bull( we think its the company we actually booked and paid for) A long argument with Jonathan and disgusting service from the staff I demanded them to get off my property after them demanding payment and making things awkward. Jonathan kept trying to threaten me with a contract even thought I hadn't agreed to anything. They tried spoiling the start of my partners 21st birthday but didn't let them ruin the rest! Jonathan and another member off staff went off in the van and left a man in my back garden on my outdoor furniture smoking! the most vile company I have ever ever come across. would NOT even give them one star,Absolute scum.

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Cameron
1 year ago

We booked the rodeo bull for year 6 leavers disco. He took a while to reply but was happy to take a deposit, this was March. I then contacted him to get the disclaimer form and copy of the insurance for the school. No reply. I left emails and voicemails, nothing, wouldn't even pick up. My friend tried, eventually got through when she pretended to be a new customer, he promised to be in touch, nothing. Head of Year tried numerous times, brief chat eventually but no documents. We then cancelled him as it was two weeks before the disco and he refused to give back the deposit! So less treats for the kids. Ripping off children. DO NOT USE!

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Bridgett
1 year ago

This company is discusting had the assault course booked for a gym challenge over 20people waiting for this company to not turn up and not pick up there phone rang me 3 hours later to see if I still wanted it then put phone down when I was speaking.
STAY WELL AWAY FROM THESE

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Tiffani
1 year ago

DO NOT USE – My five year old daughter was in tears because these cowboys failed to turn up and were too chicken to pick up the phone. Avoid at all costs!!!!

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Drew
1 year ago

DO NOT USE THIS COMPANY
wished I had read reviews. party months in the planning, spoke to the guy at 3pm the afternoon before the party, confirmed 9pm start, said he would be there at 8.30pm to set up. No Show. when we tried to ring, he wouldn't answer and the next day using a different phone he answered asking if we wanted to book something. when he realised who we were he hung up. A whole lot of money spent on a party and the main event didn't turn up. Absolutely gutted!!

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Tarah
2 years ago

Shocking customer service from Jonathan the owner.,had a bouncy castle booked for birthday party.Never turned up,no phone calls.
Once called would not even answer the phone.The most pathetic shameless company ive dealt with.

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Sally
2 years ago

I wish I鈥檇 seen reviews before booking. DO NOT use this company that are beyond awful. They should be put out of business as they bring nothing but shame to their industry! Had a rodeo bull booked for party last week and got a sense they were going to let us down which they did with the most pathetic excuse, clutch has broken in the van. No communication from them, it was me repeatedly calling them until the spineless pathetic owner eventually answered. An absolute Joke of a company and an owner!

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Reid
3 years ago

Booked Aug 2017 fit my little girls 3rd party. They didn鈥檛 show up, finally got hold of them and said he should be on way. He never showed nor did he answer text or calls again. Terrible service!!! Do not use.

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Bernard
3 years ago

As per the other reviews here, a booking was made, confirmed again by phone the day before my son's birthday party, and they failed to turn up. They refused to answer my calls on the day, and have failed to respond to multiple phone calls and emails to explain themselves thereafter. Do not make the mistake i made and ruin your child's party by booking these idiots, use a reputable alternative company instead.

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Ruby
3 years ago

Terrible! Booked for daughters 16th birthday party. Turned up 3 1/2 hours late for the party. Rude, incompetent staff, when I dared ask for a refund he got personal and called me 鈥榯he mother of a wh**e鈥? Ruined the birthday party and still charged me 拢295 for the privilege. Yes I could have cancelled but at no point in the day did he tell me he would be so late. He repeatedly told me he was on his way and wouldn鈥檛 be much longer. I should have read the reviews before booking such an unprofessional company.

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Christi
3 years ago

We hired Bounce Xtreme over the weekend for a charity event in Timperley (which you were aware of the circumstances behind the event) – we struggled to get communication from them prior to the event which made us nervous and tempted to look elsewhere. They assured us not to look elsewhere and that they would be there at 1:30pm ready for 2pm and could only stay until 4pm. We rang them on the day after 2pm had past and they told us they were 'minutes away" a whole hour passed until they eventually arrived after 3pm and demanded upfront payment before they would inflate the inflatables, baring in mind they were over an hour and half late. By the time they had arrived the event had started to fizzle out and nobody at that point were even in the mood to go on the inflatables after hearing how late and rude they were. Their staff were extremely rude which was noted by many different people. We are absolutely appalled by their service and would rate their company 0stars if there was an option. The rodeo bull was an extremely important part of the event, and quite frankly, they ruined an extremely special moment for one of our important guests. Their staff were completely non-apologetic when they eventually turned up.

AVOID!!

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Julianna
3 years ago

Absolute joke, these guys are complete con-men and will ruin your party. Do yourself a favour and use someone else otherwise your well planned party will be ruined.

Supposed to be here at 10am it's now 1pm and no sign of them. The party is now over and the kids have left totally disappointed.

I wish I'd read these reviews before I booked it.

There are a multitude of companies out there who do exactly the same castles at cheaper prices. Please use them instead.

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Reynaldo
3 years ago

DID NOT SHOW UP OR ANSWER THE PHONE. CONNMEN, COWBOYS AND COWARDS.

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Keith
4 years ago

Was supposed to deliver assault course at 9am for family christening. Did not turn up, would not answer phone, when I fid get in contact they asked me what I ordered and then said it had torn. Asked them what they were bringing in replacement and they were dumbfounded and didn't have a clue. Lots of very upset children! DO NOT USE!!!!

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Janell
5 years ago

As with all the other reviews on here, booked but did not show. Spoke an hour before delivery and was told would be on time. An hour later was told would be an hour late. Then no one turned up and phone went off, no reply, no return calls, nothing.

This was a CHARITY day in aid of help for heroes, which Jonathan knew. He has upset hundreds of local punters and cost a great cause a lot of money as we were charging for each go, to go direct to the charity.

We are in the process of seeking legal counsel to recover some of the losses the charity has experienced as a result of this but in the mean time others need to be warned to stay well clear of these charlatans to avoid having your day ruined by their total ignorance of common decency.

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Patrick
5 years ago

USE THESE PEOPLE AT YOUR PERIL !!!!! didn鈥檛 turn up 鈥?got through on the phone, they said they were running late and then ignored all phone calls to see where they were. Sometimes they answered then hung up – very professional ! wouldn鈥檛 touch these cowboys with a barge pole they don鈥檛 deserve to be in business. Only scored them 1 star because there is no option for none.

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Lionel
5 years ago

DO NOT USE THESE!!!! THEY ARE JUST COWBOYS WHO WILL LET YOU DOWN!!!! We booked the Scooby Doo Bouncy Castle for a Halloween party over a month ago but it didn't turn up. Within the online contract it stated that the bouncy castle would be at our house for 10am, come 10.20am I rang and there was no answer. At 10.45am I rang again and got someone who sounded like they had just woke up or was hung over (Jonathan), he told me that there was a problem with the driver but the castle would be with us by 11.30am. At 12.15 I rang and was told the driver was stuck in St Helens but would be with us by 1.30pm. By this time the guests had already arrived for the Halloween Party. At 1.45pm I rang the number again and got a load of abuse from Jonathan before he hung up and turned off his phone. NOBODY turned up with a castle and Jonathan's phone was turned off for the remainder of the day… The funny thing is after ringing around other companies to try and get another bouncy castle, as soon as I asked if they had a bouncy castle for that day ALL OF THEM said "Have you been let down by BOUNCE XTREME" before telling me that this is something that happens on a regular occasion, one company asked what bouncy castle we had ordered, and when we said, the guy said he doesn't even own that castle!!

I just wish we would have read the feedback from people first because then we wouldn't have touched these cowboys with a bargepole!!!!

Needless to say, we had a lot of very disappointed children yesterday!!!

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Megan
5 years ago

Booked online for my daughters 4th birthday well in advance. Contacted the day of as we still hadn't heard anything from them.
We found out them at they was running late due to a fun day and that our castle wasn't available due to it now being damaged.
No contact was made by them
It was booked at 11am
After numerous phone calls with no answers and when you did get through you got a rude arrogant man who didn't care and more interested in his big jobs.
When it finally came at 2pm after the kids had been here for 2 hours the driver was more bothered about his next job.
I told him I don't care about you next job I care about my daughters birthday.
I told him to put it up on the front lawn and I was gonna ring the manager as he was saying it would still be full price even though I only wanted it for another 2 hours of the original booked 5.
When I walked into ring the manager he got in his van and drove off.
I have not heard from them since.
They are a rude arrogant inconsiderate company who care only about their big jobs not for children's birthday.
What company would let children down on their birthday and not care.
Please do not use this company that is heavily recommend that you don't.

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Destiny
5 years ago

I booked a bouncy castle for a street get together. I had problems initially as I didn't receive email confirmation to state it was booked. I rung and spoke to them and they assured it was booked and eventually sent an email confirmation a few days later. That maybe should've sent alarms bells!!

The day of the party the bouncy castle was booked for 12, and didn't show, I tried to ring and left a few voice mails. Me thinking they had just been delayed. I tried to ring again, this time getting through to Jonathan. When I explained who I was and we were still waiting, he hung up!!!

After a few desperate calls to local firms we managed to get a replacement.

I would strongly advise to steer well clear of these rude rude people. They do not care about the people, in fact children they let down.

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Kent
5 years ago

Didn't show up for a booking made for my sons birthday. Left a lot of children disappointed, and when I called to enquire whereabouts, was told a pack of lies about any intentions of coming, eventually gave up having my calls ignored. Disgraceful. Do not use.

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Bruce
5 years ago

My dad ordered a bouncy castle for a party we were having at his house. A frozen themed bouncy castle was chosen.
On the day, the item was late. My dad rang, they answered sounding tired like he'd woken them up or they were hungover. My dad asked where the bouncy castle was and he was hung up on. No apology no explanation. Dad kept trying to ring they never answered. I then ended up having to purchase a bouncy castle from smyths costing around the 拢60 mark. It was too small for all the children there to be able to join in but was better than nothing.
Today is Monday. This happened Sunday. I cannot find a Facebook page to complain on (their website has a link but doesn't take me there it says either closed or a secret group ) so I'm spreading the word. We had upset children and a day that should have been special almost ruined. This was the first time our family would get to meet my brothers children as they live in Australia everything was planned and the main attraction never showed.
I don't always read reviews especially long ones. I apologies for the length of this post but please avoid this company. Don't put your special day in their hands because it's likely to get ruined!

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Ted
5 years ago

Booked a castle from Bounce Xtreme months ago for my sons 2nd birthday party yesterday. They phoned the day before and I was given 8:45am as the time it would be delivered. By 10:30am and with no sign i phone them to check what time they would be there. No answer, so I text just saying I was just checking the delivery time. No reply, I tried to phone more and no one ever answered. They left my son with no castle on his birthday, with no explination, no apology nothing. I wrote on their facebook page asking for an explination and they just delete posts that aren't praising them. Have since found these reviews and Google reviews and comments on my status on Facebook about them saying they have done the same to them, for charity functions as well as children's parties. I have not seen or heard one good review of this company. PLEASE STEER WELL CLEAR, THEY LET YOUR CHILDREN DOWN WITHOUT A CARE IN THE WORLD.

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