CallTrackingMetrics

I have been using CTM for a few months now. Since day 1 when Jason enrolled me, it has been solid issues. Every time you reach out for help, they make you feel like a bother. I was promised things that they failed to deliver still to this day. They tell me daily that there are other "priority issues" that trump my "request" yet the only reason i agreed to pay the $299 monthly was b/c this feature was going to be ready… lies… Frank dodges calls and he is the "supervisor". Todd talks down to you like you are his servant. When you try to explain to him what the issues are, his remarks are "Life isnt simple, and neither is our software". Sadly they do not care about anyone else but themselves clearly, which spells out a great plan for disaster. I had hoped to resolve the MANY issues, without having to resort to leaving my experience about this company on the web. But after being left with no other options, I at least hope to save someone else they terrible headache I encounter DAILY with this company.

Every experience with this company has been incredible. Their customer support has been some of the best I have ever experienced. They don't lead you to some "help" article or website for you to do it yourself. They guide you through the process if you want to learn, or they will simply handle it with you. I love Call Tracking Metrics.

Excellent tracking software that greatly helps us know specifically where the best return on investment calls are generated, where to place or not place our marketing dollars and where we need to follow up. The CTM staff is always available and helpful. An outstanding experience all around.

Easy to use, reasonably priced, and works well. Great support people!

A truly affordable calling platform that offers real data attribution! It's very easy setup and integrate with other softwares.

CallTrackingMetrics really helped my business track the success of our marketing efforts. Plus, we are able to take actions based on those activities and automate a lot of our processes. We couldn鈥檛 be happier with the value we鈥檝e discovered in this product!

This service has been so important for my growing business!

Lot's of call quality issues. Sometimes at very busy periods. Kills sales. I'm leaning towards a 2.5. Whenever an issue is reported and its a hassle to do, the reply is basically, everything looks fine; please document all examples, send them, … "well we don't see anything wrong" … did CTM listen to the calls? Often it happens at certain times of day … frustrating to jump through the hoops of registering a complaint – a reoccurring, nearly constant one in the middle of a busy day, just to get – everything looks fine here etc … pretty much given up on calling attention to the issue bc its as frustrating, or more so, than the issue , fyi, since you asked. Thank you

Calltracking is an essential part of our remote call center. Can't say enough good things about the efficiency of the platform and the customer support. All around, we're very satisfied customers!

Great platform that covers off everything we're looking for and then some.

most of the time when I call, the other end say there's an echo and they say sound like I'm very far. There are some times when it's very blurred can't hear clearly.

I have used Call Tracking Metrix for 1.5 years and I have always enjoyed great service; even when there are challenges we are informed and our concerns are reviewed and addressed by their tech support team.

Awesome tracking platform, we have been using it in our small to medium size business going on a few years now. It has transformed how we track calls, monitor advertising effectiveness, call agent scoring and overall has given us the ability to scale call operations like never before. Platform and web interface are super easy to navigate and troubleshoot for even the novice of users. I have referred many peers and colleagues to the platform.

Some trouble with hearing on this system……and calls getting disconnected.

Great call tracking software and services team has been very helpful.

Very good company we use their software all the time. Good technical support as well.

bad quality, a lot of dropped calls, dropped transfers, moves super slow

Excellent piece of software. Get all the stats you need and the attribution is smart so it will retain callers and their channels. True ROI is unattainable without it. 100% recommend.

Great marketing campaign tracking features, good call center features, and flexible responsive company.

great company

We have been using CallTrackingMetrics for nearly 1 year. It is easy to register & setup and manage the numbers for the various marketing campaigns we have done. The ability to expand or shrink numbers used and auto-renewal to minimum levels is very useful. Would highly recommend them.

CallTrackingMetrics is a great service, we really like it.

Best call tracking platform, easy to use, great customer service.

The log is very detailed.

When reviewing calls coming from my side, there are many times the other side cannot hear me. I have tried with numerous headsets to the same results.