CARMA ONLINE LIMITED
Read 6 Reviews of CARMA ONLINE LIMITED to check if it is legit.
Website & Phone:
⇗ http://carmaonlineltd.co.uk
Courtney
7 months ago
Sabyasachi purchase: I ordered a belt from Carma. I ordered a 28 and it came as a a size 23. I was told to send it back and pay for my own shipping there and for the exchange back to me – I found this ridiculous as the error was company made not mine. I spoke with Shrishti and she insisted this is company policy (from a customer service standpoint, company error shouldn鈥檛 be paid by the customer). Anyways, sent it back from Canada and paid $40 (belt was $240 Canadian), they claimed they never received my return. I received notice from Canada Post it was delivered. I have contacted customer care numerous times and they have no resolution for me. I had asked for store credit, replacement belt and money back, they did nothing. I am so utterly disappointed with this company and it鈥檚 a shame that Sabyasachi allows them to carry their products. Such a prestigious name behind thieves of a company.
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Kristin
7 months ago
Ordered lehengas and suits from Carma online for my wedding. My experience was really bad and Carma employees are extremely unprofessional. Just before 5 days of wedding they informed us that lehenga cannot be made because of measurement issues and when asked for the refund they said we will refund within 15 days and now its been over a month and we are still waiting. Carma do not contact us and they have stopped responding us. In addition, they have sent wrong dupatta for another lehenga and when we asked to replace it, no on would give us any updates. We are really regretting our purchase with them. They also delayed our delivery even after strict guidelines that we would need them on that specific date. Carma is extremely unprofessional. Once you pay them money they don't care about you.
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Francisco
8 months ago
I ordered a lehenga choli from them on Feb 16th and was contacted via Whatsapp to say it was no longer available and if I wanted a different one. I responded immediately saying no and requesting they refund my money. Still no response or refund. Have tried to contact them via email, WhatsApp and got through on their online chat where they said they would follow up, and again no response or refund.
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Mitchell
11 months ago
I ordered a lehenga choli from the Carmaonline shop on 26th January. End of February, I contacted them again and received no reply. Contacted them again 3rd March. Responded on 4th March saying that manufacturer overlooked the order. I cancelled the order only to be told my refund would only reflect in 7 to 10 working days- they received my payment immediately.
Passing the buck to the manufacturer is quite insufficient, where is Carmaonline follow-up procedure? Their products are more expensive than other reputable sites but there鈥檚 no service to speak of. This outfit was meant to be worn to a wedding. Disappointed and will never order from them again.
Passing the buck to the manufacturer is quite insufficient, where is Carmaonline follow-up procedure? Their products are more expensive than other reputable sites but there鈥檚 no service to speak of. This outfit was meant to be worn to a wedding. Disappointed and will never order from them again.
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Peggy
2 years ago
Awful customer service. Bought an outfit for an event and after 5weeks I had no dispatch email so after contacting carma on various different platforms and pressurising them to find out what happened to my order, I was eventually informed that they could not provide me with the garment. I have less than a week to my event and even had to beg for a fast refund. I was informed I would be refunded this morning that didn't happen so i used paypal to resolve. They informed me that now I will have to contact paypal and start a dispute to get my funds. Very inconsiderate and unprofessional company. Will not use again or recommend them to others. Please consider this when purchasing.
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Sonia
2 years ago
Great reliable cars at good prices,no pressure sales, very friendly customer services that care about you and the car you are thinking of buying, good after sales service, Dean and Richard go out of their way to put you at ease and to get you on the road without any trouble or problems.
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