Carpisa

Read 15 Reviews of Carpisa to check if it is legit.

Website & Phone:
 http://carpisa.it

Lakesha
11 months ago

I bought a Carpisa purse & wallet at the outlet in
Venice. Both the wallet and purse are starting to peel. Nothing ever lasts with this company. I am in Toronto Canada and have no way of returning the items. Please do not buy any of their products. It's garabage.

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Joseph
1 year ago

To whom it may concern,

I've bought a cabin bag from Carpisa's Oxford Street store less than 2 years ago and now my suitcase handle is stuck and won't go up. The problem is, I had the same cabin bag from Carpisa before this one and I had the same problem with it but, back then, I thought it was a matter of misuse of the suitcase.

I am pretty frustrated with it as I have just noticed it when I got the suitcase to travel and I have another trip scheduled for next week.

Hope to hear from you soon.

Kind聽regards,

Gabriela

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Rodolfo
1 year ago

Poor products and even worse, no service on the complaint.After 14 days after purchase, I broke my leather handbag ring to the strap. They refer me to the return form, where it says me can not be returned.This is such a problem send a ring?

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Maura
1 year ago

Awful! The wheel corner smashed on its second outing and the case is unusable. Carpisa couldn't care less. 'It is not a manufacturing fault' was continually repeated.No help offered. It was 鈧?0 wasted!

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Warren
1 year ago

Wheels on the 鈧?0 small 鈥淩oyal super light鈥?suitcase I bought in Matera are so loud I鈥檓 embarrassed to use it. Took it back next day and they showed me the 鈧?5 model with 鈥渟ilent鈥?wheels; they refused to exchange it. No mention of the silent option when I flushed the initial 鈧?0 down the tubes. Thanks Carpisa.

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Cathy
1 year ago

I have a big suitcase from Carpisa. I have it for 5 years and everything is fine with it. Nothing is broken or something, so the quality is very good!

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Jazmin
1 year ago

Poor quality, worse service. Wheel broke on third use and their 鈥渃ustomer service鈥?(for want of a better word) team obviously don鈥檛 know how to put on the new ones, as their only advice is to take the case to my nearest shop. I pointed out that my nearest shop is in another country, but that didn鈥檛 faze them, they just repeated the advice…. I suppose that I should have taken the fact that they included a pair of replacement wheels as a warning rather than a bonus.

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Tera
1 year ago

Very disappointed by Carpisa! I bought a new handbag in December and a few screws came off between February and April. I wrote to Carpisa to get replacement screws, but they wrote back that they could only offer me free shippment on a new purchase and would not send me any replacement parts. Very disappointing! I won't buy from Carpisa again.

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Chelsey
1 year ago

Very disappointed by Carpisa! I bought a new handbag in December and a few screws came off between February and April. I wrote to Carpisa to get replacement screws, but they wrote back that they could only offer me free shippment on a new purchase and would not send me any replacement parts. Very disappointing! I won't buy from Carpisa again.

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Reynaldo
1 year ago

I was keen on the colour and the set up in the backpack handbag and thought it would be great for daily use. Within three week the main zipper had broken. Bought in Malta and now back in Australia I have no choice but to pay to have it fixed.
It was very expensive so it鈥檚 not good enough. Try Charles and Keith who have fabulous bags and I have never had any problems with them.

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Yvonne
1 year ago

Terrible customer service & poor quality suitcases. Not even sure why this company has a customer service team. The suitcase wheels broke after a few months. Ordered replacements and they came without the screws. Have been following up for over a month and haven't received anything. NO NOT BUY from this company!!!

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Chandra
1 year ago

Carpisa GO customer service sucks. Just because we are from other country and you do not want to warrant your products? It is within 1 day that your NEW product (luggage) came with defects. Where is the QA/QC checks? I want my luggage to be replaced. It is really heartaching buying products that have defects spotted within a day. We even went to Rome鈥檚 Carpisa GO shop to get it fixed but the staff couldn鈥檛 get it solved as well. Please do your job as customer service. I also have not receive your any of your reply via email. Gosh!

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Jack
1 year ago

Shocking service from carpisa.it website. My sister and I each bought three pieces of luggage (trolley set) from their website. We got them through two separate purchases on two separate days, and they were both delivered to Mantova in Italy instead of Malta (a different country) – interesting to note that they have Malta as a country option for their website – so we bought them from the "Malta website". We contacted them as soon as we saw the tracking showing as delivered in Mantova – they took their time to reply and when they did, they just used the same exact replies for both. Felt like we were talking to a robot. They told us they were delivered to one of their warehouses and yet they said my sister's colour was now out of stock. They gave us both refunds immediately, but we are still NOT SERVED :/ While my colour was still in stock, I wasn't really keen on re-ordering and going through the same ordeal given that it took a few weeks to solve.

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Jimmie
2 years ago

Pessima qualit脿

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Gene
3 years ago

I order 88euro products from carpisa ( 3 bags and 1 wallet) and they delivered me jjust 2 bags. The customer service is the worst!!! They asked me to send them photos of the items i delivered.Why they dont ask the warehouse what they put in my carton???? no answer and solution 15 days now. DONT ORDER FROM THEM!!!

Is Carpisa legit or scam? Can I trust Carpisa?

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