CEL.ro

Read 51 Reviews of CEL.ro to check if it is legit.

Website & Phone:
 http://cel.ro

Daisy
4 months ago

The completely ignored my order, but did not ignore my money! I payed online, and after that – no sign of contacting me or informing me about availability or shipping data. Silence! I pressed the button for annulation! Silence! The order is in process of annulation status for 3 days! I wrote a complain in their special complain menu! Still nothing! And they have to answer in 48 h! I will contact the Consumers protection, my bank to claim the payment and the police.

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Jamar
6 months ago

Laptop that I ordered were cost really less that on other platforms. Order were dispatched next day and arrived day after. Item was new, in original and sealed package. All working.
But its true – there is no direct helpline number on site in case of something. And when I sent question by e-mail I didnt got reply.

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Sonja
8 months ago

I bought a pc from here (I5-9400F, 8GB RAM, RX580) and it gived me errors non-stop, only blue screens and black screens

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Hayley
8 months ago

THIS SELER IS A SCAMER !DONT BUY FROM HERE !

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Rita
8 months ago

Update 25.06.2020: I succeeded to recover my money back after 5 weeks from the date I placed a complain ticket to close my order, addressed to cel.ro store or 7 weeks after I paid it. But I received my money bank due to the fact my bank won the dispute with cel.ro store, not due to the fact that mention store wanted to refund my money. Please avoid them at any cost or you will end up without ordered product and without your money.

I had good experience with them up to my last order, when they didn't provide me any information related to my order for 2 weeks. The strange thing is that there is no call center or phone no. to contact them. The only way to reach them is via a complain ticket. So, total lack of transparency provided to their customers.
Then after waiting for 3 weeks, I decided to cancel the order via a new complain ticket. I was called in the same day and a lady told me that the order is canceled and the money will be returned to my bank account. After 2 weeks I did't received nor the product or the the money. I had to refuse the transaction via my bank.
Please do not pay with the card on their web store or better try another provider for your order. 🙂

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Mercedes
8 months ago

The returing process is a nightmare and you also lose money by returning a product. You get – help from cel's side. It's a miracle that this still is a business.

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Kristie
8 months ago

Avoid them, they are not even capable of shipping an order, they lie about having items on stock and let you wait for days until they collect them from suppliers. My HDD failed on my work-at-home laptop, I ordered a replacement SSD together with a few other items, expecting them the next day. Ater 4 days the order was not even shipped, they don't have a phone, and do not answer emails. I ended up cancelling the order using the form on their site. I suddenly got their attention, this being a large amount of money, and somebody called explaining that they are waiting for 2 items to arrive so they can ship the whole order to me. I said NO way, you lied about your stock, refund me the money on my credit card. The person said OK. For ten days they did not return the money, did not answer emails, until finally I threatened to call the police if they don't refund that very same day. What do you know? They did it immediately, and sent a blank reply to my last email as a confirmation. I still consider myself lucky for cancelling the order. Imagine having to deal with them for a broken item (which apparently they specialize in selling). Worst experience ever. Do not go near them. They also sell under the name PCGarage and ExtremeDigital.

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Selina
10 months ago

I ordered a TV and they confirmed the order but not the delivery time. I have tried contacting them for 2 days. They have 2 phone numbers none of them is working and if you talk to them on Facebook they say they will call you. If you have a problem with a delivery there will be no way of contacting them.

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Tracy
1 year ago

Lots of products at low prices and very good support.

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Cornelius
1 year ago

The only good thing they have going with for them is that they have relatively cheaper stuff compared to other sellers in Romania. The issue is, they are slow. And I mean, PAINFULLY slow. It is ridiculous just how incredibly slow they are. And to add on top of that, things that show up as being in stock on their site are often NOT in stock, so on top of their slowness, you have to also wait for whatever seller they get their stuff from to deliver it to THEM, and then wait for THEM to deliver it to you. It's a joke, a bad one. I can onlt recommend it if you want ever so slightly cheaper stuff but are ready to wait for weeks for it.

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Randy
1 year ago

Bad experience

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Jamar
1 year ago

I bought several times from them.All was as it was described.Good shipping time

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Gabrielle
1 year ago

Stay away !!! They deliver broken products and they lie about their products. Do not accept of course they sent broken products. Do not ever buy from them You will just end up without a product, and also without money.

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Christina
1 year ago

As a company, I have ordered and prepaid two business Laptops from them. I cannot imagine anything worse and it is not over:
– On the website they said that the laptops are on stock, I waited more than a week to receive them.
– After receiving, we observed that one of the laptops was unboxed, it had service labels on it, and it didn't start at all.
– I have requested an immediate return and product replacement. (I was ignored)
– Instead of replacing the product they asked me to send it in service for investigation. I had to order the courier and send it back at my own cost!
– The phone service is a joke, you cannot call them. After 11 minutes of listening to music, it shuts down automatically.
– I have requested my money back for the defected laptop. ( my request was ignored)
– Two weeks have passed until I received an answer that I have a credit to use for a new order! Without any invoice without any credit note.
– I am not able to contact them, my message is ignored.
– I am missing invoices and documents for accounting.
– The case is still not closed, payment was done in November! This is a nightmare.

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Braden
1 year ago

Verry good site. Good products and cheaper then other sites.

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Julius
1 year ago

This kind of people have no quality at all and make the world a terrible place, please avoid buying from them and stop supporting this scam!!!

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Princess
1 year ago

I would have given 0 stars if I had the chance. They are scammers and they don't take responsibility for their mistakes. I didn't know about this and I thought cel.ro is a good seller since it has smaller prices than most, and so, I went on to buy a laptop from them through a bank loan. Everything went smoothly with the bank (TBI) that collaborates with them, until I made my order. Those from cel.ro weren't even able to register it in time, and even tho' I already placed it, they kept sending me emails to get back to my order. I eventually managed to call them through the bank that loaned me the credit and they registered my order, but otherwise they don't answer to your emails and they don't answer the phone. Ok, I put that behind me and waited for my order. The laptop arrived, I checked the package and when I went on to open it, I realised that it wasn't what I ordered. The color was different (slate grey, not transparent silver) and the laptop i ordered had a HDD unit and an SSD unit and the one I actually got only had an SSD of 256gb. I went on to tell them about it and made a return request, and when they answered they told me they had to check, and that I had to pay for the all the shipping (the one that brought my laptop, the one that would return my laptop and the one that would bring the correct model). They denied their fault in all this and because I live across the country and not in Bucharest where they are located, I decided to try out this laptop. When I opened it to install my operating system, the SSD unit wasn't even registered on the main board (the laptop didn't come with the AHACIC driver in the motherboard) and it wasn't working well at all. I'm returning it even tho I have to pay for the shipment and I never want to hear or order anything from them again!

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Hillary
1 year ago

With more than 15 orders and more than 14000 Ron spends it's a good site.

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Miriam
1 year ago

Scammers. Total lack of customer support. The most thieving and deceptive Romanian online store.

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Ciara
1 year ago

My experience was very good with CEL.ro More then 5 orders with home delivery.

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Shelly
1 year ago

Made an acquisition and received a broken monitor. When I asked for return they started with their policy and refused return. Now I have a broken monitor (and it's body is intact, has no sign of being hit anywhere) and 1000 euros less in my pocket. Just stay away from this store. They are thieves.

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Branden
1 year ago

Worst online shop ever. They sell second-hand products as being new, do not respect the laws regarding product and money return.
Stay away!

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Lizette
1 year ago

Bad products. They do not respect the laws regarding the product return or warranty. Stay away!!!

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Gerald
1 year ago

arguably one of my worst online shopping experiences.
ordered an electric scooter, tempted by the price.
long story short – they misprepared my order, had it shipped in 2 consecutive tranches, tried to blame it on the courier and the helpdesk operator took my complaint personally (literally) and said she is not responsible for my order.
Stay away from CEL.RO

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Laci
1 year ago

Terrible services. Sent a laptop back that had broken down as it was covered by warranty, they refuse to fix it, sent it back and forth several times to the courier. Eventually, they decided to honor the warranty (lucky me) and by the time it got back to me, the laptop was cracked and scratched on all sides. The company blamed it on the courrier, and vice-versa. Never buy anything from here no matter how tempting it may seem.

Is CEL.ro a scam? According to the customer reviews, CEL.ro should be avoided in any dealings and transactions. Can I trust CEL.ro? Probably no. Despite the fact that the review was published here, CEL.ro has not responded. Lack of responsibility is a fundamental determinant of trustworthiness. Our user(s) provided the above review and comments against CEL.ro, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the CEL.ro reviews at any cost.

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