Citer

Read 4 Reviews of Citer to check if it is legit.

Website & Phone:
 http://enterprise.fr

Denise
5 months ago

Exceptional bad service… was offered a car that pretty much fell apart after leaving the Enterprise Ferney-Voltaire shop, but was asked to pay for repairs to damages We didn鈥檛 cause… stay away from this company or hire a mechanic to go over the car they give you before you leave the premises

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Janell
3 years ago

It all seemed to be going so well – we got an upgrade because the car we booked wasn't ready, and the staff were friendly and helpful.
Then when we got home, I discovered that they had not refunded my deposit in full. I called the rental location, they said they made a mistake and I would be refunded. No refund shows up. I call again, and again, and each time, "yes, you will be getting a refund soon".
So I call central customer service, no answer. Try again and have to explain it all again. They (hopefully accidentally) hang up on me.
Call again, and the lady tells me that I need to email them to explain the problem. At this point, I'm fuming, and explain that it is not my job to chase around to sort out their mistake. She says that it's the way their process works – well change your processes then!
I get put through to a manager who agrees to issue a refund, and promises to email when it is confirmed.
So far, no email, I am still out of pocket and have now spent who knows how much money on phonecalls.

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Chanel
4 years ago

booked van hire in Lourdes. told on arrival no van for return journey – end of, no interest in helping at all. if you think that your booking confirmation/reservation actually means that you will have a vehicle then think again. To enterprise this doesn't mean they have to have a vehicle for you. Also if you think that booking the vehicle you want on enterprise means that they will actually provide you with that vehicle then think again. In fact you'll be lucky if they have any vehicles at all, as I found out. They then held onto my deposit for TWO WEEKS. watch out for this – enterprise will charge the full deposit amount to your Credit Card. other rental companies don't do this. Enterprise then hold onto your deposit as long as they can because they are crooks.

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Branden
5 years ago

Two friends and I had to get from Vannes in France to La Rochelle after a Sailing trip. Enterprise was not only the cheapest but when we asked for the best way to get from the Port to collect the car from their office/depot near the Train Station, the manager said the he would bring the car to us collect us with all of our luggage and sailing gear then drive us all back to complete the paperwork and we were on our way! We were allocated a Citroen C5 Estate at no extra charge and I call that SERVICE! Fuel tank was full and we topped it up again before returning it to the Enterprise location in La Rochelle. Excellent

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