CityWatches.ca

Read 100 Reviews of CityWatches.ca to check if it is legit.

Website & Phone:
 http://citywatches.ca

Elise
2 months ago

I have ordered a watch from you guys before, I was very pleased with the service and the quality of the watch. So, when I needed another one as a gift for my mother, it was the first place I went to. Great price, quality item, fast shipping.

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Ralph
3 months ago

Large selection in many name watch brands. Incredible pricing and quick delivery, from Singapore to my front door in 4 days.

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Connie
5 months ago

It was a really good experience, buying the watch through your website. I liked the very fast shipping although I thought it was going to be shipped from Canada but arrived in 4 days. The watch was as described.
All in all, very good experience.

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Clayton
5 months ago

Extremely happy with my purchase and the service I received. The watch was beautiful and well packaged. I will certainly be ordering again.

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Stefan
6 months ago

I made a purchase and tried to cancel the order but as many other reviewers have mentioned, there is no reply. They were quick to process the order but now will not reply to me. Very shady and strange company.

They say send an email to them in all of their replies to negative reviews. I have not received any reply from this email address they have provided. This complaint will go to PayPal if no one resolves my issue. Terrible business – do not buy from this website. They have horrible customer service and no transparency. They also use generic responses for each negative review – pathetic. The BBB will be hearing about this.

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Luis
7 months ago

I brought the watch on June 14 received it today but unfortunately it's dead. This is my second time of writing this comments. That is my order number 10481817. I should read the reviews here before purchasing from city watches.

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Teresa
8 months ago

After almost 1.5 months my watch finally arrived today! I know a lot of folks are waiting here eagerly for their watch, so here are my timelines, to give an idea on how long it has taken:
Order placed: May 2, 2020
Order confirmed: May 4, 2020
Date of Purchase on Warranty: May 5, 2020
Received tracking number: May 9, 2020 (needed to send an email to follow-up)
Parcel received by Singpost: May 11, 2020
Parcel Dispatched to Canada: May 19, 2020
Item arrived in Canada: June 15, 2020 (possibly in BC)
Item Delivered: June 21, 2020

The watch came in a brown box, with original Orient packaging inside it, along with a manual and international warrantee card.

I have given them 4 stars for this for two reasons:
– The website does mention that it ships from Singapore (which is not easily seen, but it is there nonetheless), in typical times, I guess it would take 7-10 days for the watch to reach. I will give them the benefit of doubt due to COVID and current timelines it is taking.
– I personally feel they should do a better job of communicating, including providing updated timelines for shipments on their website. They provide free shipping, which means they will NOT use premium courier services, which could have resulted in faster delivery. However, they should provide that as an option at check-out. This may have given them more positive feedback from customers. Now that you have a few cases of delivery, I recommend to communicate the timelines with new customers.

I am just happy that my watch has finally arrived and in working condition. For those who are still waiting, wishing you luck, so that it arrives soon!

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Melissa
8 months ago

I was like others, sceptical due to the unrealistic replies by customer service.
as mentioned, if they would have just been honest and stated, ''your watch will arrive but it could be a fair bit of time. I would have accepted that explanation instead of, ''cut and paste'' your watch will arrive shortly etc..
The watch arrived and I'm impressed! my son is very happy.
my rating has been upgraded.
For all others waiting….. it just might arrive! by the time I started to see a change on Canada Post tracking, it was at my door in 4 days.

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Ruby
8 months ago

I have received my Invicta Pro Diver watch on June 16, 2020 after placing the order on April 12, 2020. The watch was well packaged and arrived in perfect original condition with tags and protecting wrap in my mail box. I am a happy custommer and will order from CityWatches again.
During my wait they sent me emails regarding late delivery. I accept COVID-19 as the reason for Singapoor Mail not being able to deliver quickly.
Please do not hesitate to order from CityWatches – they are real, competitive and 1st class.

Oliver – Ontario, Canada

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Claudia
8 months ago

Firstly, let me state that it does clearly indicate on the website that it鈥檚 shipped from Singapore!

I had purchased a watch back on April 11th, and like many of the recipients below, I was quite miffed with the unrealistic expectations and lack of response from the company. It had indicated 7-10 business days; by May 17th, I had lost all hope. Singpost had the watch in their possession since that of April 14th, and it wasn鈥檛 dispatched until May 18th to Canada. Canada Post, had the item in their possession since that of May 20th (as waiting for item) and the delivery process cycle began June 13th.
With that said, I don鈥檛 believe the company aka city watches are the correct people to blame as both couriers – Singpost & Canada Post caused the delivery delay. I鈥檝e ordered many things as well, and each item has taken anywhere 2 weeks to 2 months to arrive; international longer.

To City Watches: There鈥檚 three things you can learn from all this, and this is as follows…1. State realistic expectations on your website, to avoid all negative comments below 2. Make sure, when items are being shipped, that a tracking number is automatically sent out (instead of people inquiring within) 3. Either give Sally a raise or hire more people to answer emails more efficiently.

In the end, I have received the watch today (June 16, 2020) and it鈥檚 beautiful! It鈥檚 in its original packaging and everything – he鈥檚 going to love it! I can鈥檛 even be mad because these were unforeseen circumstances and completely understandable (my previous review didn鈥檛 indicate that – but whatever lol). Hence, why you received five stars now!

I will most likely purchase from City Watches again. 🙂

Purchased: Diesel BD Watch (green)
Rita – Toronto, Ontario

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Alyson
8 months ago

I ordered an Orient watch from this website on April 4th, assuming it was a Canadian website, based on the .ca domain. I received an email 2 days later that it had shipped, with no tracking number. I had to email them myself and only then did I get one, and I found out it was being shipped from Singapore, not Canada. On April 13th SingPost tracking said the package was dispatched to Canada. Canada Post has said "waiting for parcel" since that day. Over 2 months ago. I emailed customer support multiple times and was given the same generic answers every time, so I eventually gave up and assumed the watch isn't coming. So there's $238 down the drain. Just spend a little extra and get a watch from Amazon, at least it'll actually show up.

Update: It finally showed up today, almost 3 months after I ordered. Changed rating to 3 stars.

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Cesar
8 months ago

I'd give it 0 stars if I could. Placed an order on April 21st. Haven't received it yet. Don't waste your time contacting the company. They won't help you.

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Terri
8 months ago

This is a total SCAM 馃槨馃槨. I ORDERED my watch on April 1st, and now, 11 weeks later, it has still NOT LEFT SINGAPORE…They take your money and provide nothing…all the communications, what little there is, are strictly stock replies providing NO help at all. Complete theft….
STAY AWAY FROM THEM….

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John
8 months ago

OK, having been quick to leave a dreadful review, I now feel it's time to redress the balance by eating a bit of humble pie and updating my score.

1: My watch has arrived, which took just under a month.
2: It is in its Original Orient Box as requested.
3: It is a Japanese movement, not Malaysian and I'm more than happy with the packaging and presentation.
4: The Guarantee came with the watch, stamped by RSL Watch Dealers. I don't know if Orient will honour the Guarantee but I have no reason to think they won't.

It's such a shame I allowed my initial experience to generate so much negativity in me towards CityWatches, which I splurged all over my initial review.
Basically, I withdraw all my grievances and I am very pleased with my purchase.

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Zachary
8 months ago

TOTAL SCAM! Do not buy from this website. It poses as a Canadian site but is in Singapore and is a grey market business. Ordered a watch in April and it's now June and other than a few excuse emails I have never received a watch or a tracking number. I have asked for my money back with no response – surprise surprise. As others have said the money you "save' isn't worth it. Lesson learned the prices are click bait. AVOID AT ALL COSTS!!!!

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Deborah
8 months ago

Made my purchase on April 15, and was "sent" to post office April 17, as per their email.

It is now June, and have received nothing. Customer service is pathetic, and singpost is absolutely useless.

If I had known that this god forsaken shop was in Singapore, I would not have purchased. I buy Canadian to support Canadian businesses. This really pissed me off.

You got me this time, Bravo, but you will never, ever, ever ever ever, get my money again. Lesson learned whether I get my watch or not.

Shame on you,

P.S I truly wish there was a half star option for rating or zero star option. The one star is a higher standard than what they provided.

Edit: June,05,2020

The reply this zero rating company sent me, they sent this on May 8th,
Dear Fares,

Thank you for your email.

We have raised enquiry with courier service once we received the
update from them and we will let you know.

Due to the continued global epidemic of COVID-19, the shortage of
international air freights and constrained overseas postal / courier
services will result in delay of shipments and delivery.

Regards,
Kathy"

I've ordered products from Malasia, China, and Singapore, because this is where this zero rating company keeps its products, NOT CANADA, and I have recieved my chinese products, and , malasian products, but the backwards CITYWATCHES, the fake canadian site, has taken 3 MONTHS, AND STLL NOTHING,

you want to reply to my complaint, use a valid excuse, not a lazy statement to hide behind. We're all dealing with the covid issue, but you are using it to be lazy!!!! Fix this or get a real JOB!!

NOT CANADIAN COMPANY!!

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Alvaro
8 months ago

Scam. Do not buy. Avoid them at all costs. Hiding behind COVID19 for their laziness and incompetence. If you want to part with your money, better to donate it than give it to these crooks.

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Jackie
8 months ago

So I purchased a watch on May 15 and have been waiting since. I came across these reviews and became concerned. I emailed and haven't heard from anyone. Tracking number doesn't look like it's active, it just shows shipped from Singapore to Canada. Canada Post tracking has showed waiting for a number of days now.
I raised a ticket with PayPal in regards to this and so now we will see.
Interesting thing I noticed is if I entered tracking number on CW site before, it showed ORDER COMPLETE. Since I contacted PayPal, it now reads ON HOLD. That's pretty quick for a company that doesn't respond to emails though.
I will update on what happens.
My advice to anyone, order at your own risk.

UPDATE…June 9th
City watches replied and is blaming the delay on transportation issues due to Covid. Once I raised concern though Paypal, they were contacted by Paypal. Now my order went from COMPLETE to ON HOLD. They ask me to be patient and assure me I will get my watch but how can that happen if my order is on hold? They won't respond to questions about what is happening. Unless I get the watch, this review will remain.

UPDATE…June 17
Canada Post has received the package and it was sent out for delivery scheduled for June 15 by end of day. It is now June 17 and still no watch. Tracking shows sent out for delivery but date is now pending and no date scheduled.

UPDATE…June 19
I finally received the watch. Now I don't know if this was a result from PayPal giving them a deadline for delivery because of my resolution case or it was scheduled that way.

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Dena
9 months ago

Same story as others about no communication. Ordered a watch for a special event. Item was 鈥渟hipped鈥?a few days later with an email notification. Then a week passed and 鈥淪ally鈥?writes that the item is no longer in stock. How is that so when I was told it had already shipped? No refund given, had to escalate with PayPal.

**update**
Was contacted by 鈥淜athy鈥?who is trying to resolve the situation by offering another watch. Since they reached out, haven鈥檛 heard anything to my response in days. Wouldn鈥檛 trust this company at all. Avoid.

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Charlene
9 months ago

Same story as all the COVID impacted deliveries. Order date April 3rd. It supposed to be an anniversary gift. Unhelpful customer service – only provides copy-paste responses. No ETA, no option for a refund…

Such a horrible corporation. They should be ashamed, especially since they are selling on .ca.

Covid impact is understandable. However, there are hundreds of ecomm companies deliver their products timely and most importantly committed to what they put on their website in terms of timelines.

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Tierra
9 months ago

Let me start by stating, for everyone that complained that it shipped from Singapore and there is nothing on their website about it, is NOT a correct statement!
It clearly states under shipping that it ships from their Singapore Warehouse.
That being said, I purchased a watch March 25th, they say 7 to 10 day shipping and it actually didn't get "dispatched overseas" until April 13th, since then Canada Post is still waiting for the package, my tracking hasn't moved at all, I sent them an email last night, still have yet to get a response. I understand that due to covid-19 shipping is going to be delayed I'm still hoping my watch shows up. Will change my rating if it does, fingers crossed
UPDATE:
I contacted them May 13th see if my package had even left Singapore yet and received this response back:

We have raised enquiry with courier service once we received the
update from them and we will let you know.

Due to the continued global epidemic of COVID-19, the shortage of
international air freights and constrained overseas postal / courier
services will result in delay of shipments and delivery.
UPDATE: my latest email response was a week and a half ago which states:
Sorry for the inconvenience.

We are still working with our seniors once we receive any response we
will update you.

Please be assured it will reach you.

UPDATE:
It's now June 23rd and it has finally arrived!! In original packaging ( undamaged) with tags, looks beautiful, and runs perfect. Thanks city watches! Will purchase from them again, just not during a pandemic, hahaha!!!! As promised I have bumped my 1 star rating to 5 stars, yes their comunication could be better but delivery issues was not their fault or could they have foreseen the issues that everyone is having. Everyone that is still waiting, be patient, it will be worth the wait!
Orient FEV0V003DH.

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Ginger
9 months ago

Please see the below reviews about not receiving watches and being given a 7-10 day delivery window – many people have been waiting over a month now – as well as this not being a Canadian company but ships from Singapore. This review is specifically about there customer service.

No matter how many questions or concerns, they will send copy and paste messages saying they are working on it. No offer of actual help. Most awful is that they will delete your comments on any platform they can – Instagram, Facebook, etc. Rather than give good customer service, they simply delete posts. I am posting this here because at least they will not be able to delete it.

A shameful company in all ways. So many of us waiting for watches that will never come, no refunds given. They seem to be out to take your money and nothing else.

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Kandice
9 months ago

Watches ordered on April, 22 2020. After numerous attempts to contact them, they sent me a "tracking number"
Needless to say, that at this time I new there was something wrong…
Ships from Singapore?
If you ever do get a watch from them, your lucky!

I would NOT buy from this website/company.

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Stephanie
11 months ago

I had 3 purchases with you and very happy received all the good quality watches.I will surely recommend CITYWATCHES.CA to other.

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Amelia
11 months ago

Wide choice and good price

Is CityWatches.ca legit or scam? Can I trust CityWatches.ca?

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