Website & Phone:
However in September approx 1 year after the conservatory was built whilst we were sitting in it one of the glazed units exploded and shattered. There was absolutely no indication of anything hitting it and if you were to see the location of the conservatory also understand why this would be unlikely. We contacted conservatory base company who immediately said they would refer it to the glass manufacturers. They came back saying it was caused by something striking it and was therefore not covered and we would have to pay. Regardless of what we said and pointed to the photos as well as researching into this and found that windows can indeed shatter they would not move so we eventually replaced it ourselves.
Fast forward to 9/1/19 and we noticed a crack running from the corner of another unit. We again supplied photos and was given exactly the same runaround with the reason given that it was caused by impact. In fact it would appear that they did not even bother to look at the photos or read the description of the location correctly as they gave the excuse for one of the small opening windows which apparently are not toughened even though I had stated that it was a large unit.
I would suggest that anyone looking to use this company would thing hard before doing so as it would appear that if anything goes wrong there is a culture of denying liability and passing the buck for someone else to do exactly the same.