Website & Phone:
I made a phone call to chase the company and was advised I was rude for calling on a bank holiday and if i did not like the service i could have a refund,
needless to say I asked for a refund.
So, I ordered my cover on 11th August and today is 29th. No cover as yet.
I wrote to company to ask where it was, and explained that I had ordered it for a friend who was moving away from my town, so there was some urgency.
The response was terse, and I quote: "Your cover has been delivered and had you picked it up on the 24th your friend would have received it as planned."
And then goes on to tell me about ordering etc, in these words (and I quote):
"Let me just make this clear for you……"
Wow. Imagine being like that with a customer??
So, the cover has not arrived, and had I BEEN ABLE to collect it from the mail forwarding company (which is in The UK and I live in Ireland) I would not have been able to, since The Cozy Outfit did not put my identifying number on the parcel, so the company could not forward it to me.
Putting the correct address on a parcel is kinda basic.
Speaking to a customer by e-mail telling me MY business is, quite frankly, not on. Had I "picked up" my parcel it would have been able to have been given to my friend before she left town. Oh yeah? So, I was supposed to fly to the UK, go to the delivery company and get a parcel which had been incorrectly labelled?
This isn't even funny, even though most people would find it to be a joke.
I am going to do my utmost to let people know what this company is like, and I am going to take further action, as companies have a duty in Company Law to act responsibly and not to take money from customers when they are mailing their stuff to incorrect addresses.
Still waiting for my cover.
Have lodged complaint with Paypal.
In the meantime, I e-mailed this company to ask where my cover was, and this is what I got back (and I quote):
"What is wrong with you?
I made you a beautiful cover which I took great time discussing with you so it would be right. It was delivered in 11 working days, which for a personalised cover is good.
Ok, I made a mistake with the address, which I apologise for, but the review and the link?"
In other words, it is not really much of an issue if you make a mistake with the address, if you have spent a lot of time working on a cover!! No, I suppose not, other than the fact that the beautiful piece of art never actually arrives!
I am deeply offended that my personal mental health has been called into question on this one, since complaining doesn't actually imply that you have something wrong with you.
What is wrong with me? I wanted the item I bought to be correctly addressed and to arrive in a timely manner. If this makes me mad, then maybe I need to be referred to a counselor.
Further follow up.
I finally received the cover two days ago, on 15th September. It is very ordinary, made with cheap material. The one I ordered from "Penny's useful things," which has a Facebook page and a website, is a fabulous cover, made from good quality material. Look there before you consider this company, and make a comparison..
Now to the teacosy and cafeti猫re. In my view, these products are the best you are likely to own. They look hand made expertly which I like and the insulation is second to none. I wondered why the handle on my teapot had suddenly started to be hot and then I realised it was the teacosy keeping everything hot! Others have noticed and even my husband has commented on what a good design they are, having a 3 D shape. So Thankyou.
Update : Having contacted Hermes the delivery company they have advised that they would offer a refund if the seller had requested it. It seems that Coolcozycovers they would rather not bother and have an unhappy customer.