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2 years ago
Booked, confirmed and paid for an Everglades tour from Miami for a large group specifically because they offered hotel pick-up. They called the night before the tour to tell me that hotel pick-up was no longer available and that we had to make our way downtown to be picked up. For various reasons, this wouldn鈥檛 suit. We needed the hotel pick-up that we bought, paid for and had confirmed by Cool Destinations. So I cancelled. They refunded but retained 10%. They basically screwed us over and skimmed a neat little profit off it. June in Customer Service was rude and unyielding. In the end, I involved the Better Business Bureau who made them refund the 10% (thank you BBB for the vindication). Avoid.