Website & Phone: ⚑
Ocean Avenue 2907
No problems just smooth and easy!!
Will purchase another pair.
You should too!!!!
Just make sure you are correct with everything because if you sign the order you own it. Bought a pair of clips for the glasses that I just bought and address was wrong and Eton told me I own it I asked for mgr, owner he said they would call and over a week and nothing. Good luck
They are pretending to be UK
Goods cannot be returned without being charged a restocking fee. When you contact them on these points, they claim they have notices on there website or during checkout. In fairness there are small font disclaimers, positioned in a way to make them less obvious, on the website order confirmation pages. Purchasing through a mobile and Apple Pay there is a lack of warning or clarity that taxes may be due at import.
Dishonest in there approach and intentions and when taxes are added on for import to UK – more expensive than buying local.
got a hit with a 拢50 customs charge
not based in uk just pretend to with the .co.uk address
wont use again
based or have UK arm. THEY DON'T.
This is significant as the goods are sent from the USA and we have additional customs duty applied which you will have to pay at the post office.
They should make this clear when you order.
The actual goods are superb and the lenses great but the sneaky business practice masquerading as UK bases and hiding obvious additional costs you will face (which they know full well about) is both dishonest and immoral.
Whilst I accept the UK ruling in respect of taxation in it鈥檚 various forms,
the department responsible for applying this particular 鈥渁dd on鈥?deemed it acceptable to levy an 拢8 charge for administration.
Cool Frames should at least mention this anomaly on their website as I would imagine the tax is calculated on estimated value.
Also the prescription ordered was made incorrect so
Not cheap , not good workmanship.
So much for American customer service .