CoolFrames.com

Read 142 Reviews of CoolFrames.com to check if it is legit.

Website & Phone: 2907 Ocean Avenue Brooklyn 11235 United States
(888) 293-4755
 http://coolframes.com

Lisa
3 weeks ago

5 months. It took 5 months and 3 pairs of glasses from when I ordered to now having wearable glasses. The other lenses arrived with terrible scratches like they polish them with sandpaper or something! Ugh, and the absolute worst customer service. They reply to an average of maybe every third email and do not even try to make matters right. With so many other online eyeglass companies to choose from, do yourself a favor and keep scrolling.

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Shanna
4 weeks ago

I ordered my glasses dec 18. I have not received them yet and it's almost February… This is a Scam do not order… they will take your money! They took 200 dollars from me already smh

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Leigh
2 months ago

They do not match their competitor's (Go-Optic) advertised prices… total scam. I followed their process specifically, provided a screen shot of the competitors price, and they refused to accept.

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Nancy
5 months ago

I had to email for updates on my expedited order. I finally received them 7 weeks later. The frames are super cute. The lenses are cloudy and the progression I paid for is a joke. I will stick with my local optometrist for my next pair.

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Cedric
5 months ago

I really cannot warn people enough about this company.
This company has taken my money and I have received no glasses. Despite several attempts to get a refund they will not refund me leaving me several hundred pounds out of pocket. The company operates from the United States and is not UK based as the domain name suggests. Please beware of this company, I would strongly advise not sending any money to this firm.

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Ginger
5 months ago

Ordered just frames and they are delayed so I wanted to cancel as my daughter needed these for school, they charge a cancellation fee of $25, for frames that haven't even left the manufacturer

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Shantel
6 months ago

Horrible experience and customer service that took foreverrr! I ordered basic prescription glasses that I returned and wanted to exchange for prescription sunglasses. Easy right!? Wrong! They sent me sunglasses with clear prescription lenses! Morons! Said it was my fault and that I needed to "be more specific!?" and pay for the return as well as new lenses for "sunglasses" to be made! Unreal how stupid and unprofessional they are! I even had an entire email thread that SPECIFICALLY said I would like to exchange for a pair of prescription sunglasses! Why would anyone say it that way if they wanted Clear lenses in their sunglasses!?!? Idiots! This whole process took 3 months of my time and extra money for a very unimpressive pair of Ralph Lauren sunglasses that are too big and will need major adjusting… Never Again!' Go somewhere else for your eyewear needs! Wish I'd read reviews first…

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Ariel
6 months ago

Purchased a Flexon sunglasses from them for $315!! What I received looks like an item from dollar store!! Fake as hell and now they are asking me for %20 restocking fees and shipping! Are you $#*!ing kidding me. AVOID THIS PLACE CAUSE THEY ARE NOTHING BUT CROOKS.

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Sadie
7 months ago

I have the worst experience with them, first time purchased an eyeglass which arrived in over 3 weeks in Canada. The frame didn't match the specifications which was given in the order and is on invoice. They're also missing the model lens. I contacted the customer service at first they replied me saying it will cost me another $25 but it was already included in my invoice (with no extra cost) which they realize is a lapse on their end and changed the gears.. replied to send me some pattern wht? (not the lens which they offered to send for $25 extra!). Also, no mention about the inaccurate specification of the frame. (As per their Returns policy they're suppose to exchange completely free) but they didn't process the return request. Replied me saying that there will be 20% restocking fee.

I have my appointment with optician next week which is difficult to schedule given the pandemic. I can't wait another one month or so for them to make it right, pay double for handling with duty and shipping, another ordeal for no fault of mine.
How and what is the compensation for their mistake ??
Highly avoid at any cost.. don't get lured by the discount.. not Cool frames !!

I also notice a trend in their reviews, most of the reviews are 1-2 star , the rest all 5 star which are more generic in nature & marketing oriented. All the 1 stars have specific situation to discuss & contextual. (there's nothing in between)

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Cecilia
7 months ago

They cost me SO MUCH time. They don't accept VISA gift cards. They process the payment, and then their "verification department" locks it. Then they claim they accept VISA gift cards. I use the same brand online all the time with no problem (silver VISA, registered at giftcardmall dot com). They issues a refund of $260 for the glasses I wanted, and LOCKED OUT my gift card for 9 days – while the refund processed. NEVER AGAIN.

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Clyde
7 months ago

I've placed my order on June 2nd. Glasses were shipped on June 15. I've paid $35 extra for the fastest international delivery (2-3 days). 5 days after shipping I started calling and trying to figure out where my glasses are. Neither miss Samatha and mister Eton were not able to help. I've calls and emails several times…. They had the worst possible service ever!. Every time the same answer: you have to wait….
Today(9 of July), over a month after ordering glasses I've decided to ask for a full refund from my credit card because this store has no idea where my glasses are and they've done NOTHING to help me!
Over $400 and a month wasted! I am not joking! Keep away from this store guys! Poor and rude customer service! AVOID!

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Kerri
7 months ago

I ordered some dolce & Gabbana sunglasses it took almost a month they said they had to back order I paid for expedited shipping waste of money get the frames and they are knock offs now Im trying to return them and there telling me 20% plus I have to pay for the shipping this place needs to be shut down

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Charles
8 months ago

I ordered my glasses on May 22 and received them on June 9 which I felt was very reasonable. I had some communication thru email with customer support in between ordering and receiving the glasses, and I felt that they were very responsive, friendly and informative. When I received my glasses, they were so warped that when I sat them down on the counter one ear piece was almost a full inch raised up off of the counter while the other sat directly on the counter. When I ordered these glasses, I ordered them with the exact same specs and frames as the glasses I ordered from my doctor but were lost in an accident. Those fit perfect without any adjustments. Obviously, these were so warped that they did not fit. I contacted customer service immediately. 24 hours later and still no response back. I took the glasses to walmart eye center to try to fix and they are much better, but the frame was so warped they couldn't get them 100%. I would recommend just going to your doctor and ordering them. I saved like $80 by going through coolframes and now I have warped glasses to show for it.

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Trista
8 months ago

They have fake frames they lie and tell you everything good until you see the goods I mean the fakes and change u a restocking fee after all that good luck dealing with them

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Celina
8 months ago

This company does not provide a 100% satisfaction guarantee. I ordered prescription sunglasses and when I received them the lenses rattled in the frames. I immediately returned the glasses and asked for a refund. They would take back the frames with me paying a minimum 10 to 20% restocking fee. Since the lenses are prescription they are non refundable. But the lenses were cut to small for the frame I want. They won't budge or honor their 100% satisfaction guarantee. STAY AWAY FROM THIS COMPANY. I'm calling my credit card company to dispute the charge.

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Cassie
10 months ago

The Tory Burch frames were exactly what I was looking for. I love them!

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Kelly
10 months ago

Reliable, fast..i have used them for years!

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Esmeralda
10 months ago

The width of this frame was true to size however the bridge fit bigger than other frames I own of the same size and so it sits a bit too low.

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Orlando
11 months ago

They called and sent an email to let me know my frames were on back order. I was also given the option to cancel my order. The staff was very courteous.

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Lucas
11 months ago

Always great service, stylish frames at a fair price!

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Brendan
11 months ago

Very affordable pricing, and they swapped out the lenses from my old frames to my new frames free of change. Communication via email was responsive and friendly. Shipping was very quick. Would buy from again.

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Asia
11 months ago

Love my new frames 鉂わ笍 Originally they were back ordered until March 31. But I was so surprised & happy to receive them with in a few days! Thank you CoolFrames!

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Tameka
11 months ago

thank you for your sensitivity and capacity to produce solutions

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Olga
11 months ago

The exact frames I found at Tom Ford, but for about a third of the price.

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Jake
11 months ago

Great product and prices, the international shipping could be better but it is good anyways.

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