Coolila

Read 27 Reviews of Coolila to check if it is legit.

Website & Phone:
 http://coolila.com

Keisha
6 months ago

i ordered 3 weeks ago still have not even received a tracking #! Wandering if I will ever get my order.
VERY UNHAPPY! Will keep you posted if it arrives and the quality if i get the clothes i ordered!

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Tabatha
9 months ago

I wish I had seen the reviews. The shirt I ordered was nothing like the picture. I tried to follow their procedure to return it and never got anything back in how to get my money back. The shirt looked like they had drawn on the designs rather than the know design shown. Even the drawn design was nothing like the picture.

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Leonard
11 months ago

The clothes are NOT like the pictures shown in the website at all. I purchased the LINEN top when it arrived it looked like a janitor's uniform, the label sewn into the shirt says POLYESTER.
When I asked about returning the tops, they told me that I'm responsible for return shipping to GUANGDONG, CHINA and customs fees. This would be more than what I paid for the tops.
Interestingly, the website has disappeared completely after I made my purchases. They probably know they have an unscrupulous practice and people are going to write bad comments and blocked me.

Don't waste your money. Or burn it don't give to them.

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Princess
1 year ago

I had the same experience as the below posters. Advertised as cotton, received some strange plastic-like material.
*****NOTE TO PEOPLE WHO HAVE BEEN BURNED BY THIS COMPANY****
I happen to work in Customs brokerage, and this clothing is in violation of US labeling requirements. I am reporting them to the US Customs and Border patrol port in my city. You can do the same. Maybe we can get them stopped before they rip off any more people.

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Wade
1 year ago

I ordered two shirts based on the photos. When they arrived, two months later, I took a look at them and threw them into my donation bag. They kind of looked like the online picture, but the material was sleazy and they just looked cheap. After I placed my order, their site never appeared on my Facebook feed again.

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Lynette
1 year ago

I placed an order late October for several items of clothing. The articles were shipped ONE by ONE, and after TWO months, I STILL have NOT received my entire order! I attempted to return a couple of the shirts, as they were just plain flat out UGLY, and the return process is not only a complete hassle, but an intentional run around to discourage buyers from returning product. The buyer must pay all shipping costs (over seas) to return their cheap clothing, and there is NO customer service number. All contact is done through email. It has been a complete NIGHTMARE! Do yourself a favor, buy local from a reputable company!

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Patrice
1 year ago

Poor quality – not at all as pictured or described. DO NOT order from this company. Returning items is near impossible.

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Glenn
1 year ago

Don't order! The items you receive won't even be close to what is pictured. The shirt I ordered is supposed to be cotton with lace trim and it's some weird synthetic slinky fabric and the "lace" is actually printed on the fabric. The other top was a garment-dyed sweatshirt in the photos and is some t-shirt weight poly/cotton junk in real life. Save your money … it's obvious they are stealing photos from legitimate sites and then marketing junk that isn't even a good knockoff of the photo.

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Nicolas
1 year ago

Buyer Beware!!! Clothing is not as it appears online, is 3 sizes too small, inferior quality and the company won't honor their 15 day return policy. This is the worst company I have ever dealt with – please don't waste your money.

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Ruby
1 year ago

The clothes don't look 100% like the photos. Its some weird material too. Some shirts I bought said cotton but I get them and they are stretchy (not cotton) I won't be shopping here anymore. In order to return something, you have to get "permission" from them and if you do return it, it has to have tracking. So the tracking is more than the actual order. Ridiculous.

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Lara
1 year ago

This company is the worst – the reply to an email with a standard reply and do not ever send the requested information – the product was not as presented – and sizing was way off – requested return refund to no response – located somewhere in China you can not call them

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Jarrett
1 year ago

Do not order from this company. I have still not received an item that I ordered and it's been months and you can't even contact them. I wouldn't have given them 1 star but I didn't have the choice.

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Karl
1 year ago

Please do not order from this company. I wish I had read reviews before I did. Terrible quality of merchandise. Reminds my of plastic wrap…..Do not order…. lesson learned. negative 5 stars

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Martha
1 year ago

There should be an option for negative stars. Do not buy from this company. I Ordered 2 shirts, did not receive them in 6 weeks, contacted Paypal to deny payment, the company then told Paypal the items were just sent. I got one item, not what was ordered, what was sent was inferior quality and what was sent so Paypal would stop its actions against them. When I view my order with the company, now claims only 1 shirt for the full price of the original 2 that was ordered.

BASICALLY A BIG SCAM AND RIPOFF!!!!!

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Sade
1 year ago

Horrible merchandise length of time to receive ridiculous very poor service

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Lisa
1 year ago

If I could give a 0-star review I would. Worst only company I have ever worked with. Shoddy merchandise, poor customer service, huge liars. I'd rather walk around naked in WI winters than ever try to buy anything from them again. I'll make it a point to post as many negative reviews as possible because they don't deserve to be in business.

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Ashely
1 year ago

Do NOT waste your money or time on anything to do with this company. I paid for express shipping, and finally got a refund after 2 months on not receiving my complete order. The clothes are made of toilet paper, and are cheap junk. Not to mention, 3 sizes tooooo small, I order 5 tops, received 4, all too small, and too flimsy to give to any of my friends. Gave them to charity–talk about a waste of money!!

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Nathanael
1 year ago

I had the same bad experience as other posters. The shirt looked pretty in the Facebook ad and the ad indicated it was cotton. It took nearly a month to arrive. It was way too small, 100% polyester, and the pattern was much more loud and busy than it was in the photo. When I emailed the company saying I wanted to return it, I got the same reply as the poster below. It has to be sent to Guangzhou, China, and I must pay all postage and possible customs charges. They offered me a 15% refund instead, which won鈥檛 even buy me a cup of coffee. Haven鈥檛 decided whether I鈥檒l try to return it, but I鈥檓 thinking I might never see a refund if I did.

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Sarah
1 year ago

Clothes look NOTHING like the online pictures. Sizing is way off. Poor quality ,cheap fabric. The return policy is you pay the (expensive) full postage to mail the returned items back to China. You have a very short window to complete your return.

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Madison
1 year ago

I liked the looks of the products, but they are not cotton, they are polyester. They look nothing like the pictures and are certainly not worth the money I paid. Very disappointing

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Jacqueline
1 year ago

Horrible company. DON'T WASTE YOUR MONEY. I bought 5 blouses that took several weeks to receive (they came from China) and they were several sizes too small. I asked to return them for a full refund and they sent me this:

"According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.

Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."

So they offered me $18 for a $121.00 purchase.

Currently disputing the purchase with my credit card company…

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Carolina
1 year ago

I ordered a shirt through the FB add. It arrived in about a month, not unreasonable given that it came from China, but it is too small. When I finally got through to return it (through the website, then an email, not through the webaddress they say to use), they say I am free to return it but need to pay all customs and postage costs and, since it will be pricey, they are offering me, instead, a %15 refund. Pretty minimal if you ask me. So, I would have liked the shirt, but will not be using this company again.

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Eddie
1 year ago

I liked a top they advertised on FB. The title of the ad is Sweet Cotton Shirts & Tops. Because I've been fooled previously, I sent a message to them, asking if the top was 100% cotton or if it was a blend. Their response was that it was 100% cotton. So, I placed the order. When it arrived, the tag on the top shows that it's 100% polyester. When I sent an inquiry about returning the item, I asked for a complete refund of both product and shipping, and reimbursement for shipping costs to return the item to them, due to the fact that they completely misrepresented the item. Their counter offer to me was 15% of the item price.

I intend to complain to my credit card company, but I wanted to warn anyone considering purchasing from this company, that they have a pretty crappy return policy.

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Jasmin
1 year ago

Very slow shipping, and e-mail communication with company is poor. I emailed a question to them about my order being late, and I got a "form letter" response. I am hoping to get my money back because it's been 4 weeks and items still have not shipped. This company is not reliable at all.

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Katy
1 year ago

I received the shirt I ordered which was too small and the return
Wesite you must go to for returns does not work. It says try later, or error on the page and there is no phone number listed. This was done through a facebook ad. Thought I could trust that, but I guess not. It is a beautiful shirt, but not true to size and I feel cheated. Coolila is not a company I would recommend , As I am stuck with something I cannot wear or return.

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