Website & Phone:
I ordered a corset dress on 15 October. The website claimed a 3 – 5 day shipping time. By 30 October (after much chasing), they finally admitted it had gone missing and refunded. I had ordered the dress for a party on 2 November. I asked today (1 November) that were I to order the item with a next day delivery, would they waive the delivery. They said no (or more precisely "WE can't make change on the shipping charge, whatever the website charge you that is the cost.")
Whilst * in customer care tried to be helpful, * was absolutely unhelpful. I shall be recommending to everyone to avoid corsetdeal.co.uk. They are utterly unprofessional, and at least half the staff (as the customer facing end of the company seems to consist of two people – *) have absolutely no clue about customer care.
*Personal information redacted by admin