Costco Online

Read 1 Review of Costco Online to check if it is legit.

Website & Phone:
 http://customerservice.costco.com

Rodolfo
8 months ago

I purchased a Messina Sun Shelter manufactured by SOJAG. The quality of the SOJAG shelter is excellent, although a bit utilitarian looking.

When I ordered, COSTCO noted it was two to three weeks delivery. I went out of town the day after ordering for a one week trip. To my surprise, a few days later at my destination, there was a message that the trucking company tried to deliver. I attempted to return the call that came up on my cell several times. It would ring endlessly and then go to the message center. I left a voice mail as to my return date and request confirmation.

I went to COSTCO's website to look for customer service email or phone number. No email address. I tried the phone number, there was a 1 hour 54 minute wait.

I understand there is a large demand for online orders right now so I figured I would figure it out when I returned.

When I returned I found a attempted delivery notice from the trucking company named CEVA. I called the toll free number listed and got a recorded message, left a message.

24 hours later without a response I reached out to the next name and number for a company named Shelter Logic. Cassandra and Ivan were very helpful, but mentioned they had a very difficult time getting responses from CEVA. They gave me a contact name with email (Manuel) and number. The phone rang and was answered and hung up. The email was never responded to.

I reached out to Casandra and Ivan again. They gave me the COSTCO contact person with their company, Wendy, I left several voice messages, no reply, and a few emails. There was an email reply from Wendy, but no confirmation of delivery.

Each time I left a voice mail at either CEVA or with Wendy I mentioned the date I could take delivery. No rely. I understand people are working from home and volumes may be higher than normal, but a quick email stating "got your email/voice message and we will deliver on your requested date, or we can deliver on this date" would have gone a long way.

Well the shelter showed up on the requested day, fortunately I was home.

I gave three stars because the product is excellent the the response from Casandra and Ivan was excellent. As for COSTCO customer service and ease of contacting them, forget it.

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