Costumecity

Read 9 Reviews of Costumecity to check if it is legit.

Website & Phone: 374 Upland Dr. Seattle 98188 United States
1-800-522-4031
 http://costumecity.com

Savanna
1 year ago

I never received my costume and wig and missed going to my community鈥檚 Halloween festivities. When I contacted Costume City, I was told to check my post office. They made no effort to assist or offer a refund, and had a horrible attitude.

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Cassandra
3 years ago

Awful service!! I placed an order for a Halloween costume mid-September. I followed up 2 weeks later as I hadn't received the package or a tracking number, even though my credit card was charged. No response to my email. I had to call them. The guy who answered, apologized and said he would ship it the following day. I get an email 1.5 weeks after that they cancelled my order. Horrible, horrible.

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Rodolfo
5 years ago

I visited here this Halloween and very satisfied with customer service and selections. Their costumes have high quality and clean.

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Owen
5 years ago

I bought a costume in size medium. It was too big for my kid. I called the company and requested a return label. I returned the costume at no cost and they refunded in full within 5 days.

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Elliott
6 years ago

We bought our children's halloween costumes from costume city and they really liked them.

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Cortney
6 years ago

Don't buy from this company. You would receive another product. Recommend another website of ccsh ouse.com my friend recommend to me

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Alan
6 years ago

I returned the costume from costumecity.com when I received it. Because it was cheaply made and my skirt had a hole in the back of it. I should have listened to my friend recommend of buying from hyshous e.com

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Jimmie
7 years ago

I placed an order two days ago for a costume that was shown to be in stock and paid for priority shipping. It was guaranteed to arrive by tomorrow, but other than the initial email confirming my order I had not received an email regarding any shipping information so I decided to call to check the status of my order. My call was immediately sent to a voicemail so I called back several times, each having the same result. Eventually I decided to use the online chat feature from their website and was able to finally speak with someone. After waiting about ten minutes for the customer service agent to check the status of my order she told me that the costume I ordered was no longer in stock, but that she did the same costume in a much larger size if I would like that one instead. I immediately requested a cancellation confirmation to be sent to my email. About 30 minutes later I received a phone call letting me know that they did sell out of the costume and that as previously stated they had a larger size or they also had a similar costume in the same size if I would like to go ahead with my order. I am very disappointed by the overall situation because I am wondering when they were going to tell me that they didn't have the costume I ordered, especially since it was due to arrive tomorrow. If they sold out of the costume over the weekend I think that two days would have been sufficient time to notify their customer that their order would not be arriving so that they could either cancel or order something else. I see no reason why I had to call and check the status of my order, but thankfully I did! BEWARE of this company…sometimes unbelievable prices are really too good to be true. Hopefully, if you decide to purchase anything from this company it will work out better for you.

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Breanne
9 years ago

Don't buy from here. They don't update their site inventory so costume I bought was out of stock even though it showed available. They sent me a totally different outfit than what I ordered in the wrong size to boot. It took a good 10 days to get them to send return shipping label (and about 4 phone calls) and another 2 weeks to get a refund. Half the time they don't answer the phone. Steer clear!

Is Costumecity legit or scam? Can I trust Costumecity?

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