Costway.com

Read 447 Reviews of Costway.com to check if it is legit.

Website & Phone: 11250 Poplar Ave, Bldg C Fontana 92337 United States
909-483-1200
 http://costway.com

Daniella
6 months ago

We ordered a desk for my daughter. Opened the box and started putting it together. Some pieces were cut wrong, some pieces were broken, and the directions were VERY hard to decipher!! No words at all, just very vague pictures

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Leroy
6 months ago

I bought an evaporative air cooler. It arrived at my door upside down with a dent in the box. After unpacking it and plugging it in, it didn't work properly. I called Costway and they were very responsive. After providing a video of the faulty product in action, I was refunded my full amount. Costway handled my issue expediently and graciously. As for the product…it is difficult to know if UPS was at fault or whether it simply wasn't a good product to start with. In comparison, it a great price and arrived quickly

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Jocelyn
6 months ago

excelent service. Fast shipping

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Chrystal
6 months ago

The product came heavily damaged. I had some back and forth with customer service. They were very understanding and very helpful. The only reason for the 4 star rating is because the product I ordered was heavily damage, hopefully through no fault of Costway, but company that shipped the product.

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Nathan
6 months ago

I purchased a 9 x 12 steel pergola structure with a canopy to provide shade for my deck. The package was shipped in a timely manner, but the box was missing several pieces required to buttress and stabilize the stricture. The pieces were described in the parts list in the instructions, but were not in the box. When I went to the website to call customer support, I found there is no phone number, only email. So I emailed. It took days to get a response, and try said they would locate the posts. Days later they responded that they would have to get the parts from the manufacturer, but it would take 25 days. I said that is not acceptable, because the structure is unstable, and could be a safety risk to my family and my home. Again, several days later they shipped a full "box 2" which should have contained the parts i need. Hoeven when the new box arrived, it still F its not have the parts i need. When I wrote back to customer service, they provided me with a full refund, but did not offer the get the correct parts. When I emailed back to say that I still need the parts, I was told to get it at a local hardware store. However, it is a proprietary metal piece machined specifically for this unit, and not commercially available. This is the worst customer service experience I have ever had. Next time, I'll stick with Amazon.

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Josh
6 months ago

Sounds good. Hookup is versatile and easy.

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Peter
7 months ago

My significant other and I purchased and recieved our product without incident. The problem came into play when we unpacked our lounge hammock and began to assemble the item. At that point we noticed the lace up sting that pretty much supports the person sitting inside the hammock was damaged. It looks as though it was cut but still packaged and we ended up with that damaged package. We emailed Costway and never received any information as to how to proceed or what our options were to receive a new support string. I'm totally confused because on the very 1st page of the instruction booklet it says in bold lettering "Do Not return this item contact our friendly customer service department for help first." Well we did and still are right now today waiting on a reply. Did I mention that email was sent over 30 days ago.

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Alexandria
7 months ago

Good deals and products!!

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Marina
7 months ago

I bought and assembled this set back in February, on the 17th . I just noticed that the wicker parts are disintegrating in my hands. It is literally cracking and breaking, crumbling to the touch.

This is not acceptable by any means. It is patio furniture and should be okay outside but less than 6 months later it is deteriorating under gentle touch.

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Bailey
7 months ago

Three days ago I received a package from Costway.com for a product I never ordered. I have yet to receive a reply back from customer service about the problem. My suspicion is that this is a "brushing scam" carried out by the company. "Brushing" involves sending unwanted merchandise so that the company can claim a postivie review, allegedly coming from the customer. I also suspect that Costway obtained my name and mailing address from a seller on Amazon.com that I have very recently been having problems with. This situation is obviously very frustrating and I would advise avoiding this company like the plague.

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Chanel
7 months ago

Great service and products

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Rickey
7 months ago

Good job, thanks

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Autumn
7 months ago

I was discouraged at first as it sat on the dock for almost a week…forgetting about how covid impacted other businesses.but I received a email that asked me to please wait that covid had hit there driver of ups that impacted them.
I thanked them and waited it showed up 3 days later.
It is by far the best trollinggmotor I've had so far.
Thank you very much

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Deana
7 months ago

This company is a sham!!!! I ordered an ice crusher that quit working after 2 weeks. When I contacted them first of all it took days for them to get back to me when they finally did they ask me to send them a video of what the ice crusher was doing so I did. There response was to put the ice cube in one at a time or wait until the ice melted before trying to use.. WHAT. They do not stand behind there 90 day money back Gurantee as advertised on there Web Page. I would recommend NOT buying from them. I got ripped off by them!!!!!!

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Lisa
8 months ago

Whatever you considering the product and maybe the lower cost absolutely do not purchase from this outfit the products are substandard and there is no help from the company no spare parts for many of the items have a ice maker that quit shortly after the first year all I need is water valve and I was just informed that there's no spare parts after corresponding with the customer service for almost a month back and forth but their generous offer was to sell me another ice maker at the retail price very disappointed not only with the purchase and with myself phone not taking the time to read all the reviews with little more extensive research I am finding out that this is common practice
unsatisfied customer

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Kenya
8 months ago

Scammers! Ordered on Walmart and sent by Costway. I decided didn't want item, booked sealed , never opened it. It was Hell getting a refund and now Scammers with bank to get it. They wanted to take half of item to give me a shipping label. You won't be able to return to Walmart even if you buy at Walmart.com.

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Nicolette
8 months ago

I ordered an Ice Maker made by Costway and sold thru Amazon. I NEVER got the item. I was told that if I changed a statement they would issue a refund. I am not going to change anything. I am also going to make a claim with the BBB so people can see how this company really does business.

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Carrie
8 months ago

My husband had to use a rotary tool to grind down screw holes in the kitchen island cart so that we could even begin to put it together. It took us several days to put this maddening item together because we had to modify parts over and over again to make them work. I'll NEVER buy a costway product again. I'd rather pay twice as much for a product from another company. Hassle, hassle, hassle. Never again.

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Dustin
8 months ago

A package came destroyed in the screws were not inside. Took over three months to try and get screws which never ended up coming on a positive note they did give me a partial cash refund which I had to use to go buy screws

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Natalie
8 months ago

Nice! It was just what I was looking for, thank you!

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Darryl
8 months ago

Beware! Costway is one of the worst retailers online.
They promise 2-5 day delivery, but they don't even ship the item until after 5 days, and that's only if they ship your order at all. Check the BBB and other review sites, you'll see almost all are 1 star. Any good review was done by a request by Costway to a customer to write a review.
They never answer their e-mails to them and it's impossible to get to talk to someone.
Worst on-line retailer ever.
Don't waste your time or money with them. I guarantee, you'll hate the fact you tried to do business with them.

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Mayra
8 months ago

Have emailed them 3 times so we can resolve some payment for taxes. Why this was not charged at the time my credit card was charged for the purchase of the treadmill I have no idea. They have emailed me twice asking for my PayPal account. I do not have a paypal account & have requested in 3 emails to please call me back. No calls. I then found a customer service number for them. Was on hold the 1st call for 30 min then they disconnected me. 2nd call was on hold 1 hr 44 min then was disconnected me. Don't deal with this company. Have contacted my bank.

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Salvador
8 months ago

This company send a used and extremely damaged product and refused to pay for its return. They have NO integrity. Do not buy anything from them.

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Cierra
8 months ago

Don't believe in the five stars comments
It stands out that whenever there is an honest comment
is written about the catastrophic customer service
immediately followed by several "alleged" five star comments.
Where should they come from?
I totally agree with all honest commentators (those who have honestly written about the experience of disastrous customer service)
See all one star ratings.
THAT'S THE TRUTH !!!
Here you are ripped off

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Evan
8 months ago

Just what I was looking for. Small, compact.

Is Costway.com legit or scam? Can I trust Costway.com?

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