Couchhero.co
Read 10 Reviews of Couchhero.co to check if it is legit.
Website & Phone:
⇗ http://couchhero.co
Dec and nothing. I have emaild them and once they said they were trying to find a way to ship it and then no more information from them. Should be a big alert on this company.
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GDAIMH<[email protected] Com>
Jul 13,2020, 3:14 PM
To CouchHero
On July 6,2020 I sent you the attached screenshot of an email copy of a cancellation request, sent through your contact link of your website. I ordered my cover on June 28th and have not had the courtesy of a reply from you as of to date. As stated in the original contact link, via your website, if the order could not be filled by July 7th, it was to be cancelled and refunded. I do not need, nor want the item at this time since I have not heard back from you. Please immediately refund the price I submitted to you via my credit card. I am not willing to accept product from you at this point. My order number is 4133. A response would be appreciated.
Attachments area
CouchHero Customer Support [email protected] via sendgrid.net
Mon, Jul 13,4:10 PM
To me, contact
Hi GDAIMH,
Thank you for reaching back to us. Unfortunately, we are facing challenges on the shipment due to massive flight suspensions and reduced air freight capacity to fly out orders. We would like to reassure you that we are doing our best to get your order to you.
There's no date for the shipment yet. Your orders are already in hand but we're doing our best to find available freight services to ship them. The tracking information will be available once the shipment has commenced.
We're so sorry about this and we hope you're staying healthy and safe.
Sincerely,
Davin
CouchHero Customer Support
CouchHero Customer Support [email protected] via sendgrid.net
Jul 13,2020, 4:10 PM
To me, contact
Hi GDAIMH,
Thank you for reaching back to us. Unfortunately, we are facing challenges on the shipment due to massive flight suspensions and reduced air freight capacity to fly out orders. We would like to reassure you that we are doing our best to get your order to you.
There's no date for the shipment yet. Your orders are already in hand but we're doing our best to find available freight services to ship them. The tracking information will be available once the shipment has commenced.
We're so sorry about this and we hope you're staying healthy and safe.
Sincerely,
Davin
CouchHero Customer Support
GDAIMH<[email protected] Com>
Fri, Jul 17,5:18 PM
To CouchHero
I'm not sending you my bank information. You must be crazy. You didn't have to wait to get the money so why now? I'm pretty familiar with issuing credits since I've had to do it for my business. So I know you are lying. I said I don't want the order since you told me that you have no idea when its shipping, and I meant it. I'm not going to continue to waste time with you. GIVE ME MY REFUND! Put it back on my card where you got it from. I noticed that you still haven't given me the timeframe when "you" would process it. If you process it, I'll have it within a few days. It was three days ago when I got your last email. I realize that you are holding it on purpose but it will not be worthwhile to do so. I will publish the full transcript of my conversations with you in the review if I further detect your insincerity in handling this matter.
GDAIMH<[email protected] Com>
Jul 13,2020, 8:09 PM
To CouchHero
I don't want your apologies, I said cancel it and that's what I meant! I want my money back. You haven't shipped it so what's the problem.
On Mon, Jul 13,2020 at 4:10 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH,
Thank you for reaching back to us. Unfortunately, we are facing challenges on the shipment due to massive flight suspensions and reduced air freight capacity to fly out orders. We would like to reassure you that we are doing our best to get your order to you.
There's no date for the shipment yet. Your orders are already in hand but we're doing our best to find available freight services to ship them. The tracking information will be available once the shipment has commenced.
We're so sorry about this and we hope you're staying healthy and safe.
Sincerely,
Davin
CouchHero Customer Support
On Tue, 14 Jul at 5:15 AM, GDAIMH<[email protected] Com> wrote:
On July 6,2020 I sent you the attached screenshot of an email copy of a cancellation request, sent through your contact link of your website. I ordered my cover on June 28th and have not had the courtesy of a reply from you as of to date. As stated in the original contact link, via your website, if the order could not be filled by July 7th, it was to be cancelled and refunded. I do not need, nor want the item at this time since I have not heard back from you. Please immediately refund the price I submitted to you via my credit card. I am not willing to accept product from you at this point. My order number is 4133. A response would be appreciated.
CouchHero Customer Support [email protected] via sendgrid.net
Jul 13,2020, 8:19 PM
To me
Hi GDAIMH,
We understand how you feel and we apologize for the inconvenience the delivery delays have caused. Would it be okay if we'll offer you a 20% discount to wait on your order and keep it when it arrives?
Looking forward to your response. Stay safe.
Sincerely,
John
CouchHero Customer Support
On Tue, 14 Jul at 10:09 AM, GDAIMH<[email protected] Com> wrote:
I don't want your apologies, I said cancel it and that's what I meant! I want my money back. You haven't shipped it so what's the problem.
On Mon, Jul 13,2020 at 4:10 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH,
Thank you for reaching back to us. Unfortunately, we are facing challenges on the shipment due to massive flight suspensions and reduced air freight capacity to fly out orders. We would like to reassure you that we are doing our best to get your order to you.
There's no date for the shipment yet. Your orders are already in hand but we're doing our best to find available freight services to ship them. The tracking information will be available once the shipment has commenced.
We're so sorry about this and we hope you're staying healthy and safe.
Sincerely,
Davin
CouchHero Customer Support
On Tue, 14 Jul at 5:15 AM, GDAIMH<[email protected] Com> wrote:
On July 6,2020 I sent you the attached screenshot of an email copy of a cancellation request, sent through your contact link of your website. I ordered my cover on June 28th and have not had the courtesy of a reply from you as of to date. As stated in the original contact link, via your website, if the order could not be filled by July 7th, it was to be cancelled and refunded. I do not need, nor want the item at this time since I have not heard back from you. Please immediately refund the price I submitted to you via my credit card. I am not willing to accept product from you at this point. My order number is 4133. A response would be appreciated.
GDAIMH<[email protected] Com>
Jul 13,2020, 9:08 PM
To CouchHero
No. I'm ordering something that I can get in a reasonable timeframe, I want a refund. If you were having shipping problems, you should have indicated the potential on your website, Moreover, no response to my original contact shows poor customer service.
On Mon, Jul 13,2020 at 8:19 PM CouchHero Customer Support <[email protected]> wrote:
Hi George,
We understand how you feel and we apologize for the inconvenience the delivery delays have caused. Would it be okay if we'll offer you a 20% discount to wait on your order and keep it when it arrives?
Looking forward to your response. Stay safe.
Sincerely,
John
CouchHero Customer Support
CouchHero Customer Support [email protected] via sendgrid.net
Mon, Jul 13,9:24 PM
To me
Hi GDAIMH XXXXX,
Thank you for getting back to us. We have canceled your order and may we ask for your PayPal account for us to credit the refund?
Looking forward to your response. Stay safe.
Sincerely,
Jec
CouchHero Customer Support
On Tue, 14 Jul at 11:08 AM, GDAIMH<[email protected] Com> wrote:
No. I'm ordering something that I can get in a reasonable timeframe, I want a refund. If you were having shipping problems, you should have indicated the potential on your website, Moreover, no response to my original contact shows poor customer service.
GDAIMH<[email protected] Com>
Jul 14,2020, 5:12 PM
To CouchHero
I didn't pay you through PayPal, so you're not paying me back through PayPal. I want the charge credited just like you took it.
CouchHero Customer Support [email protected] via sendgrid.net
Tue, Jul 14,5:32 PM
To me
Hi GDAIMH,
We understand.
I have forwarded this to our Finance Department for refund. They will send you an update once it is completed.
Sincerely,
John
CouchHero Customer Support
On Wed, 15 Jul at 7:12 AM, GDAIMH<[email protected] Com> wrote:
I didn't pay you through PayPal, so you're not paying me back through PayPal. I want the charge credited just like you took it.
On Mon, Jul 13,2020 at 9:24 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH XXXXX,
Thank you for getting back to us. We have canceled your order and may we ask for your PayPal account for us to credit the refund?
Looking forward to your response. Stay safe.
Sincerely,
Jec
CouchHero Customer Support
GDAIMH<[email protected] Com>
Jul 17,2020, 4:46 PM
To CouchHero
Why have you not processed my refund? I already told you that I do not want the order since you could not send it and I am not accepting any orders from you since you were notified well in advance, once you could not provide customer service. I want to know when the refund transaction was processed. It should have been the same day we last communicated.
On Tue, Jul 14,2020 at 5:32 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH,
We understand.
I have forwarded this to our Finance Department for refund. They will send you an update once it is completed.
Sincerely,
John
CouchHero Customer Support
On Wed, 15 Jul at 7:12 AM, GDAIMH<[email protected] Com> wrote:
I didn't pay you through PayPal, so you're not paying me back through PayPal. I want the charge credited just like you took it.
On Mon, Jul 13,2020 at 9:24 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH XXXXX,
Thank you for getting back to us. We have canceled your order and may we ask for your PayPal account for us to credit the refund?
Looking forward to your response. Stay safe.
Sincerely,
Jec
CouchHero Customer Support [email protected] via sendgrid.net
Fri, Jul 17,5:00 PM
To me
Hi GDAIMH,
As much as we would like to credit the refund directly to your card, it would take longer for the credit to reflect on your account.
We can still process the credit to your card but you will have to wait.
Please confirm if you wish to wait or kindly send us your bank information for faster processing.
Let us know how you would like to proceed. Stay safe.
Sincerely,
Davin
CouchHero Customer Support
On Sat, 18 Jul at 6:47 AM, GDAIMH<[email protected] Com> wrote:
Why have you not processed my refund? I already told you that I do not want the order since you could not send it and I am not accepting any orders from you since you were notified well in advance, once you could not provide customer service. I want to know when the refund transaction was processed. It should have been the same day we last communicated.
On Tue, Jul 14,2020 at 5:32 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH,
We understand.
I have forwarded this to our Finance Department for refund. They will send you an update once it is completed.
Sincerely,
John
CouchHero Customer Support
GDAIMH<[email protected] Com>
Jul 17,2020, 5:18 PM
To CouchHero
I'm not sending you my bank information. You must be crazy. You didn't have to wait to get the money so why now? I'm pretty familiar with issuing credits since I've had to do it for my business. So I know you are lying. I said I don't want the order since you told me that you have no idea when its shipping, and I meant it. I'm not going to continue to waste time with you. GIVE ME MY REFUND! Put it back on my card where you got it from. I noticed that you still haven't given me the timeframe when "you" would process it. If you process it, I'll have it within a few days. It was three days ago when I got your last email. I realize that you are holding it on purpose but it will not be worthwhile to do so. I will publish the full transcript of my conversations with you in the review if I further detect your insincerity in handling this matter.
On Fri, Jul 17,2020 at 5:00 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH,
As much as we would like to credit the refund directly to your card, it would take longer for the credit to reflect on your account.
We can still process the credit to your card but you will have to wait.
Please confirm if you wish to wait or kindly send us your bank information for faster processing.
Let us know how you would like to proceed. Stay safe.
Sincerely,
Davin
CouchHero Customer Support
On Sat, 18 Jul at 6:47 AM, GDAIMH<[email protected] Com> wrote:
Why have you not processed my refund? I already told you that I do not want the order since you could not send it and I am not accepting any orders from you since you were notified well in advance, once you could not provide customer service. I want to know when the refund transaction was processed. It should have been the same day we last communicated.
CouchHero Customer Support [email protected] via sendgrid.net
Oct 4,2020, 6:52 AM
To me
Hi GDAIMH,
Thanks for getting back to us! We have canceled your order (#4133) and refund has been issued. Please allow 3 – 10 business days for your bank to process the refund and reflect on your account (delays may occur due to the current situation).
A refund notification has been sent to your email.
Let us know if you have any more questions. Stay safe.
Sincerely,
Tobey
CouchHero Customer Support
On Sat, 18 Jul at 7:19 AM, GDAIMH<[email protected] Com> wrote:
I'm not sending you my bank information. You must be crazy. You didn't have to wait to get the money so why now? I'm pretty familiar with issuing credits since I've had to do it for my business. So I know you are lying. I said I don't want the order since you told me that you have no idea when its shipping, and I meant it. I'm not going to continue to waste time with you. GIVE ME MY REFUND! Put it back on my card where you got it from. I noticed that you still haven't given me the timeframe when "you" would process it. If you process it, I'll have it within a few days. It was three days ago when I got your last email. I realize that you are holding it on purpose but it will not be worthwhile to do so. I will publish the full transcript of my conversations with you in the review if I further detect your insincerity in handling this matter.
On Fri, Jul 17,2020 at 5:00 PM CouchHero Customer Support <[email protected]> wrote:
Hi GDAIMH,
As much as we would like to credit the refund directly to your card, it would take longer for the credit to reflect on your account.
We can still process the credit to your card but you will have to wait.
Please confirm if you wish to wait or kindly send us your bank information for faster processing.
Let us know how you would like to proceed. Stay safe.
Sincerely,
Davin
CouchHero Customer Support
On Sat, 18 Jul at 6:47 AM, GDAIMH<[email protected] Com> wro
LAST I HEARD FROM THEM
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I wanted to add that their email is no longer valid.
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I purchased 2 couch covers, order #6124 on 7/19/2020 totaling $159.85 directly from the COUCH HERO website. As the weeks and months went by I sent several previous inquiries and never received a reply. I tried several times to call Australia but there phone was busy. NO way to leave a message. I NEVER RECEIVED ANY COMMUNICATION FROM COUCH HERO INFORMING ME OF ANY DELAY THEY WERE EXPERIENCING. THEY HAVE HAD MONTHS TO INFORM ALL OF THEIR CUSTOMERS.
On 9/30/2020 I sent an email to [email protected] AGAIN,
I received a reply from Davin
"Thank you for reaching back to us. Unfortunately, we are facing challenges on the shipment due to massive flight suspensions and reduced air freight capacity to fly out orders. We would like to reassure you that we are doing our best to get your order to you. There's no date for the shipment yet. Your orders are already in hand but we're doing our best to find available freight services to ship them. The tracking information will be available once the shipment has commenced.We're so sorry about this and we hope you're staying healthy and safe."
AS COVID has been with us all around world, I regularly order things from China, Taiwan, Phillapeans and get them. I order fabric from Hong Kong,, I order tweed fabric from Scotland and get it. I order boucle fabric from London, France and Denmark and get my orders. I order couture buttons from Italy and Hong Kong and get them… not to mention the soap I get from Spain and France. I order a spice mix from Morocco and get that no issues. But now, doing business with this company in Australia… all of a sudden there are delivery issues… that no one knows about?… for MONTHS? And they have the stupidity to tell me they don't know when they can ship?
How stupid does this SCAM SET UP think people are?
I replied with "supposed shipping issues are not my problem", give me a refund NOW. And I got this response
"We do apologize for the delay. 鈥?We understand how you feel and we apologize for the inconvenience the delivery delays have caused. Would it be okay if we'll offer you a 20% discount to wait on your order and keep it when it arrives? Looking forward to your response. Stay safe. Sincerely, John":
There is NO GUARANTEE they will EVER ship the crap out. They know that. So they offer a discount, which no one ever gets but greatly appeals to a person who wants to save a buck. Well, I was taken once, but never twice.
I immediately shot back and said cancel the order and I want a refund. Davin replied with
"Kindly provide us the following information for us to send the refund directly to your bank account via Transferwise: Account Holder's Name, Complete Address (Country, Address, Postal Code, City)
Bank's Routing Number (should be at least 9 digits), Account Number, Account Type (Savings or Checking),
We are looking forward to your response and we apologize for the inconvenience the delays have caused. Stay safe. Sincerely, Davin"
I replied again and said. Give you my bank info?. Are you nuts?. No way,. I made the sale via charge card, now process a reverse charge to my charge account. Davin wrote back said
"As much as we would like to credit the refund directly to your card, it would take longer for the credit to reflect on your account as we are experiencing down time. We can still process the credit to your card but you will have to wait."
First, the excuse is they can't get the shjpment out, now the excuse it "experiencing down time".
This SCAM company has NO INTENTION of giving any one a refund. If they did, they could do it easily as a reverse charge LIKE EVERY OTHER COMPANY IN THE WORLD does, that is just normal business practice.
Anyone who has ever had a refund processed on their charge card KNOWS that it will take 1-2 billing cycle to be seen on the charge statement.
This company accepted my purchase via charge card, they have gotten paid, and can not process a credit to a charge card?
COUCH HERO IS THE MOST HORRIBLE COMPANY ON EARTH.
THIS IS A 100% FRAUD SET UP AND THEY BLATANTLY LIE.
I went and checked the website, they do not have a REVIEWS section on their website.
I am so angry that I am out $160 bucks. I hope this review saves other people.
Anyone can contact me on Facebook.
I will be happy to provide a copy of the email communications.
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They emailed me back today to tell me they would get ahold of their finance department and then get back to me. However, I dont understand why that must occur if they are able to simply refund me via paypal… also, the company site is only 3 months old so I'm wondering if there is a finance department…
Also, there are other people sharing their experiences with this company online… including similar experiences of them not getting their refunds sent to their paypal accounts either.
Is Couchhero.co legit or scam? Can I trust Couchhero.co?
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