Website & Phone: ⚑
My card has changed and I tried to update it. The app didn't work showing "something went wrong" errors. I wrote their customer support and forgot about the case, because I even didn't get any reply. Next thing I know I get a collection agency letter asking me to pay 鈧?0! which is almost 25x more than invoiced amount 鈧?.
Not sure how it ends, I'll keep you updated. I'm still waiting for customer support to reply… Usually they just don't…
As often happens with my COUP rentals, the scooter lost its GPS connection so I could not finish my ride – the scooter refuses to turn off and could be ridden away by anyone.
I moved the scooter off the street, and as usual when this happens, I called the helpline to get the ride ended.
The company then fined me 50 Euro for parking the bike off the street!
Wrongly charged me 300 euros – I'm still awaiting answer and refund. When I called and asked for an explanation I was told that 'there was just nothing they could do'. My credit card company is now investigating how to fix their mistakes.
I hope they go down quickly. Should't be too long with they way they are going at it. DO NOT USE THIS COMPANY