Website & Phone: ⚑
Lake Hearn NE Dr 1400
8 months ago
I have used them for over 30 years. In the last month or so, they have had 3 鈥渙utages鈥? TV news very necessary during COVID times. When I have called, the tech had no idea there was an outage. He scheduled a service tech and said we would have to pay for it. Wish there was an option They should be crediting me whenever there is an outage.
10 months ago
Their service is excellent, BUT…Their creeping, ever-increasing monthly service costs are horrible !! One day soon I will move to a non-condominium home and I WILL PURCHASE AN ANTENNA !!!!
10 months ago
The fact I have been waiting over an hour to speak to a manager is outrages! I upgraded my service to Gigablast and have nothing but issues. The tech over chat can't troubleshoot, I tell her not to schedule a technician after she tells me I have to pay for it, and what does she do?? She schedules one. I get nothing but the run around with this company. They are the WORST!! They upsell you on a service, and then blames congestion when you have issues. If you're a Cox customer, I suggest you jump ship.
11 months ago
This is the most helpful company, honestly like bill wise all you have to call and they offer easy ways to get your bill paid and keep your service on!
11 months ago
I am so sick of Cox! I have had them for 13 years (they only show 8 or 9 years for some reason). I also worked for Cox for 6 years so I know the inner workings. They will try just about anything to keep you. They have a whole department just for people who want to downgrade or disconnect. They call it Customer Loyalty but it's just retention. They are given special pricing options that are not available to the other reps so if you want to save some money on your bill……just tell them you're disconnecting. It may or may not work. It depends on the rep you get. My monthly bill is over $182 a month. Keep in mind I have Cable, Internet and phone. It's a HUGE ripoff. I don't have any premium channels and I'm a single person. I know I can get it cheaper. I've just been too lazy to switch but now I'm ready to cut the cord! I'll keep my same phone number and get internet from another provider. Yesterday was the day that broke the camels back. I had to call 3 times before I got someone who knew what he was doing. I kept receiving e-mails telling me my mailbox was almost full. Unbelievable to me that the first 2 people didn't have a clue to help. The rep pointed out to me that my modems are old and that he would send me new modems at no charge to me. As he was placing the order, I got DISCONNECTED!!! What???? You have to be kidding me. Did he ever call me back? NO!!! So I called for the 4th time and yet again the rep could not assist me so I asked for a supervisor. I was told she was on the phone but could call me back. I agreed to that. Did I EVER get a callback?? NO!!! I couldn't take it anymore. Let me say this…………..I tried texting a rep at 54512 as instructed. Did anyone answer? Yes but 20 minutes after I sent it. So I figure I would try the chat feature. I e-mailed myself the transcript. In fact did you know you can get a subpoena to see the notes in your account? I called this morning and it took 2 transfers and 3 reps to get to retention. I was ready to disconnect. I'm done. After speaking with her she assured me I was getting the modem at noo charge. We will see. I would NOT be surprised if there's a problem when it arrives and also I bet they charge me even though I was told it was free. I have now spent 2-3 hours of my time and another 20 minutes to write this. They didn't offer my anything for all thisd aggravation. If it was me, I would have at least have offered me some credit. I also spoke to the executive offices customer complaints. They really couldn't care less. DO NOT GET COX!!!!!!!!!!!
11 months ago
The first thing that happened was that the Cox serviceman who installed my cable line sabotaged (i.e., cut) the Verizon line that went into my neighbor's apartment. Apparently, this is something that competing internet companies sometimes do. It caused a huge amount of trouble. But the main reason that I left Cox was that they were constantly raising my monthly internet rate. I was constantly having to call them up and argue with them to get my old rate restored. When the day came that they wouldn't restore it, I switched companies.
1 year ago
Just LOVE how they really pushed high speed internet to everyone when it first came out in the early 2000's. Oh you just HAVE to have it for big downloads,music,video etc,etc. So…we ditch ultra slow dial up and jump on the information super highway. Fast forward 15 years a now they PENALIZE you if you go over a DATA LIMIT that they NOW decide everyone with high speed internet with them MUST have. I can't stream in 1080p or I'll go over their 1TB limit. And now–ROFLOL they want you to get Gigablast so you'll hit that data limit that much faster!!
But wait!!!! GASP,they will now SELL you an unlimited data plan for ONLY another $50 per month. This is what NO COMPETITION for true cable based HSI gets a City.
1 year ago
Terrible Customer Service
My call got disconnected when trying to downgrade a service. Did not receive any follow up and their website "Live Chat" was no help. I feel like for being such a large company, they would have more ways to reach their customers. Sad thing is that no other company services to our apartment, it sucks.
1 year ago
I have good experience in this site.it is an amazing site and working good.
everyone use this site
1 year ago
I recently needed to discontinue my service due to moving. This was a frustrating experience because customer service was making it impossible by trying to "retain" me and upscale me. I was going to start it up again after I got settled in but not now. I will be using another provider after I was kept on the phone for 35 minutes and having to go into the store to do it in person.
2 years ago
After 4 months of trying to work with TWELVE different Cox Solutions Representatives (2 in store, 5 over the phone, 5 online through chat) and trying to figure out why I was receiving past due balance emails, I was told to disregard these notifications as I had no past due balance and they must be fake scam emails. Nevertheless, each time I received one of these emails that looked exactly like my actual invoice emails, I contacted Cox to let them know and was once again told that there was no past due balance at my current address or my previous as I had recently moved. Last week, I received a letter from a collections agency for this past due balance. I made another trip to the Cox store where finally, someone was able to figure out that a mistake had been made in that a third account had inadvertently been created throughout several mistakes made on their part when trying to transfer services to my new house (I鈥檓 still trying to figure out why a second account was created when I was transferring services but whatever). After I moved, the third account remained active on a house I no longer lived in for four months and was then disconnected due to no payment. This would be the past due balance that was sent to collections. After multiple conversations with Cox reps and then the collection agency, I finally emailed one of the local reps who had 鈥渉elped鈥?me in store, copying his supervisor along with the emails of five leadership executives that I found online including the Executive Director, Vice President, Sr. Vice President and President/CEO (thank you elliott.org). I received a call within two hours from the Executive Escalations Leadership Team asking a few questions and then letting me know they had issued the credit that was take effect within 1 business day, but the 30 days I was originally told, and would immediately be reported to the collections agency, another 30 days I had been told at which time it would have already been reported to the credit bureaus and negatively affected my credit. I was so grateful to finally have a contact who was actually helping me. He told me he would call me back by the end of the day the next business day to confirm it had all been done as well as to discuss what they could do to restore my faith in the company. The next business day, I received the call and the issue had been resolved but no mention of the act to restore my faith so i asked him, are you going to do anything to make this right with me? He told me that I already had a discount to my account due to the issues with the original transfer and all he could offer me was a $2 monthly discount on my modem as well as a one time credit of $20, a total value of $44 when I pay over $160/monthly and have for the last 10+ years. Needless to say, I will be finding a new provider for all of my services as soon as possible as I work in client services and if I were to treat my clients with this level of service, I would be fired. Cox, you should be ashamed of the customer service you are providing to your customers and I am hopeful that soon, these smaller, faster internet providers such as OzarksGo will overtake these huge corporations that monopolize certain services and leaving people with very few choices.
2 years ago
LOL. If I had any choice whatsoever I would drop Cox in a heartbeat. They are the provider for the area I live in so it is what it is I guess… But I鈥檝e had problem after problem. This past week my applications such as Hulu and Netflix shut off every single day while I was mid-tv show or movie, due to loss of internet connection. I had to do the live chat each night to get it fixed. It took at least an hour to refresh the signal and whatnot then it would work for a while then give me the same problem the next day! Nothing resolved. On the last live chat I had, the tech person helping me was passive aggressive, which was comical but frustrating. The next day I turned on my TV to find my remote receiver not even working. I couldn鈥檛 change the channel for an hour. Any time I鈥檝e tried calling, after about 15 minutes of automated responses, I鈥檝e received no help at all. And my bill has increased from the first month (including installations!) to the next! Cox in my opinion is a terrible company and I鈥檇 love to be able to switch internet providers.
3 years ago
Cox / cox.net / cox.com occassionally sustains up to "medium" amounts of spam on a few IP addresses during a 30 day period:
www.senderbase.org/lookup/org/?search_string=Cox%20Communications (bottom of pages)
6 years ago
This site is legit, but with the negative reviews, it is obvious that this site is highly abused by hackers. Be careful on this site.
6 years ago
Cox Enterprises, Inc. owns newspapers, television stations, radio stations, Cox Communications, Manheim Auctions, AutoTrader.com, Kelley Blue Book, Savings.com and Valpak.
Cox Communications, Inc.
Cox Enterprises, Inc.
Cox Search, Inc.
Cox Media Group, Inc.
7 years ago
I have used cox for over a decade. They have good customer support, great email, and fast internet. In short, this site and company is legit.
7 years ago
very useful website, pay your bills from one place
7 years ago
I have used Cox in the past with no problems. If I did have an issue with my cable or internet all I had to do is call in to let them know what was going on. They would immediately send out a technician to fix the problem. Great customer service.
8 years ago
I hadn't used an email address I created in a while & cox closed it down without even telling me. They had no right to do that just because they felt I wasn't checking in on that email address enough to their satisfaction.
10 years ago
Have used COX several years. Excellent reputation.
12 years ago
One of the better cable ISPs out there. Website bill pay works just fine.