Cozy Earth

Read 103 Reviews of Cozy Earth to check if it is legit.

Website & Phone:
855-222-2699
 http://cozyearth.com

Devin
2 weeks ago

Ordered on 12/14/20 now 02/08/21 and nothing! Trying to get refund from Paypal but still being investigated. All I get are computer generated responses and tracking number fails. Order #154518

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Zane
1 month ago

Their bundle deal page showed a picture of two pillows and no description to the contrary. After only receiving one and contacting them-they let me know that I only actually paid for one even though it showed 2. I have emails and full screen shots of their bundle deal page if necessary. As of 01/07/2021 the website still shows the same. https://cozyearth.com/pages/bundle

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Heath
4 months ago

I ordered two pairs of pajamas and a pillow, which they told me was made in the US. When I got it it said distinctly everything was made in China. I do not want my head on a pillow made in China so I went online to see about doing a return. Even though it says online that they welcome returns, they do everything they can to keep from letting you return anything and now that I have returned the items they say I have to call them and talk to them before they refund my money. I have literally spent an entire day with their nonsense. I plan on reporting them to the Better Business Bureau. Horrible horrible horrible customer service.

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Karl
5 months ago

I ordered very expensive sheets online and never received a shipping/delivery date with the confirmation order. I have now reached out to the company 4 separate times asking about a shipping date, and receive the same auto generated response about a delay, with a promise of delivery no later than 9/14/20…almost 3 months after purchase. I have requested a refund and have had no response. Yet, almost daily I am spammed with emails for further discounts on their products and surveys about how I like my new nonexistent sheets. It's a scam and a waste of my time. Do not purchase!

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Jarred
6 months ago

I purchased two sets of pajamas. At first glance they were soft and nice, but upon further investigation they were totally different cuts, quality, workmanship. The elastic waist band on the gray set rolls and twists around itself which is unacceptable for any brand especially a 150 per set brand. The sewing is uneven and cheap, there are jagged freyed and uneven material and stitching inside.

The worst though was the shrinkage. Both sets were washed per directions and both shrunk beyond recognition. And I don鈥檛 mean it shrunk and with some stretching it was able to come back to size.. no..this went from a M to a XXS. No excuse.

To top it off, I鈥檓 writing this review on this website because Cozy Earth never published my review.. so their product is terrible quality, insanely expensive, and they doctor their reviews. If you want to spend 300 on 2 sets of pajamas maybe go with Eberjey.

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Marc
7 months ago

I purchased the sheets in June, and decided to return them because they didn鈥檛 fit my mattress, well. I returned the sheets on June 26th, and still hadn鈥檛 received my refund at the end of July (even though they state you鈥檒l get it 3-4 business days after your return is processed). I contacted Cozy Earth via the online chat and was told that yes, my return was received, but because they鈥檇 been so busy my refund hadn鈥檛 been processed. Additionally, the representative said she鈥檇 submit a refund request and it *should* be processed in about a week, and I鈥檇 get my refund *sometime* after the request was approved. When I asked why it was going to take even longer for my refund to be processed, I was told that they can only process a few refunds a week (I should add that in the middle of this chat, the representative I was talking to disappeared from the discussion for 15 min, and when she came back said sorry for the delayed response, but there was a team meeting!!!). I called BS on this and told the representative I was going to file a complaint with the FTC and consumer protection agencies if my refund wasn鈥檛 processed. After that, my refund was immediately processed. I鈥檓 not sure why Cozy Earth thinks it acceptable to not process refunds in a timely manner, and then still delay refunding your money even after being contacted. This is a shoddy business practice, and the customer service is terrible. Further, I tried to add this review on Cozy Earth鈥檚 Site and it wasn鈥檛 published. Cozy Earth is deceiving consumers by only publishing positive reviews.

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Braden
7 months ago

I purchased the mattress cover, sheets and comforter. They did not work out for us so I returned them per their instructions. They even sent me the return labels. Sent them back on June 16, 2020 and now it鈥檚 July 20, 2020 still no credit to my credit card yet. I keep emailing, no response!

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Stefan
7 months ago

I purchased the cozy earth bamboo sheets over a month ago. I paid ~400 for the king set. They wrinkle terribly snd I had to iron them ,and even then the wrinkles came back. I have washed them 3 times and I noticed today that they are pilling. Not the great product I thought they would be. I made an expensive mistake purchasing them.

Update – I notified the company and they are sending another set of king sz sheets to me. I will update again to let all of you know if the sheets are any better.

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Geoffrey
7 months ago

I ordered an entire bed set, sheets, comforter, duvet, and 4 pillows. I reported an issue for the duvet as one of the securing straps was sewn into the lining. I was asked to send a picture… which is a white picture of a sheet. Customer service did not respond to this statement over the last few days.

As an update the company has responded. They are shipping a new duvet cover at no cost and have offered to allow me to keep the existing. All the products I have been happy with.

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Philip
7 months ago

Bought the sheet set, comforter and duvet cover and Loved them. The softest sheets ever! Also bought a set for my daughter ! Got them with View Your Deal. Can鈥檛 say enough good things about them.

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Breanne
8 months ago

Very good, still a long long shipping and lost my package twice but good I guess

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Maegan
11 months ago

Bought the sheets and duvet set…(Oprah has someone to iron them)….I wash my bedding 3 times a week and I definitely dont have time to untangle them first of all….and iron.
These cannot go unironed, if you like a crisp sheeted bed and pillow cases. To give you an idea of the material, it feels like rayon.
I have Boll and Branch and Brooklinen as ell and frankly although maybe not "the" softest, definitely easier to wash and dry and make a prettier bed.
Im not intending a bad review just an honest one since I dont think they were any cheaper than the other guys.

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Lynn
1 year ago

I love the sheets and the comfortable sleep I get, however they are pilling. A very high price to pay to have such an issue.

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Genevieve
3 years ago

Love, love, love these sheets!

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Drew
3 years ago

I had an amazing experience with this company. I received my comforter and loved it! I did not see any washing instructions so took it to the cleaner and it was ruined. I sent an email to the company telling them my experience and they replaced my comforter immediately. Justin was excellent to work with and it is the best customer service I have ever received! I noticed that my new one has cleaning instructions now attached to the comforter so I will know how to clean it. Great company…great products!~

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Nichole
3 years ago

Great Service, Great products

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Maxwell
3 years ago

By far hands down the most incredible pillow I've ever slept on. I'll never sleep on another pillow again. I love it so much I bought a second for my bed for my boyfriend when he sleeps over and 2 for his bed at his house so I never have to go without my cozy earth pillow. Plus I just ordered my mom one of her own after she couldn't stop raving about it after sleeping on my pillow one night. Quality is unmatched and comfortability can't be beat. Don't hesitate. It's expensive but we spend 1/3rd of our lives in bed. It's worth the investment!

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Tracy
3 years ago

Amazing! The product is fabulous and even the presentation is Beautiful. The bag it came in can be reused. Bravo!

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Beatrice
3 years ago

I LOVE these sheets!! Oh my, I've wanted luxury bedding for years. I'm pretty sure I started at the top! These bamboo sheets are incredible!! And the comforter is amazing too.

I've slept on cotton flannel sheets for years because I hate getting into a cold bed. I was very nervous about getting these sheets, yet I feel so great. I was having a hard time regulating my temperature at night – too cold, then too hot. Not anymore:)

I also have been used to having a lot of weight – big heavy comforters. I just can't believe that I'm enjoying these linens. I almost feel like Goldilocks- "just right".

In my initial order, the king sheets were the wrong size (CA king). However, their customer service was amazing. Thank you, Justin. I received the new sheets with no hassle, plus another set of pillow cases, just because.
While my husband was not in love with his comforter, the return was as easy as they stated it would be.

I can't wait to order more sheets for our 2nd home. And, I must say, I will miss my sheets when I'm away from home!!

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Abraham
3 years ago

Cozy Earth is a great source for breathable, hypoallergenic bedding that is high quality and reasonably priced. I recently ordered a silk filled pillow from them and appreciate that it is naturally resistant to dust mites and bacteria. They use long-strand Mulberry silk (the best quality of silk options available) and shun the use of dyes and harsh chemicals, helping me construct a healthy sleep zone so that bed is a haven from the toxins so commonly found lurking in most every product on the market these days. They follow through on their orders with lovely packaging and expedient shipping. I'll definitely continue shopping Cozy Earth for home and gift purchases.

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Gloria
3 years ago

Love them, that's all, the best sheet, bed coverings, I've ever owned

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Juan
3 years ago

Cozy Earth was a pleasure to do business with. Yes, is the bedding a little expensive, but ohh my are they worthwhile!! My fiance and I look forward to going to sleep in them. She remarked that it feels a little like going to sleep in a cloud! I highly recommend them.

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Kassandra
3 years ago

These are the softest sheets I have ever slept in. They stay cool and are very silky. They are very large so they accommodate deep mattresses and stay tucked in place. I would highly recommend these sheets to anyone. We are customers for life.

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Brian
3 years ago

I am EXTREMELY picky about my pillows, and over the years have come to terms with my head and shoulders just being uncomfortable at night. The Cozy Earth silk pillow is the first pillow I've owned that never disappoints. It's firm enough to support my head and shoulders, but still soft enough that it's comforting and my head sinks in the perfect amount. I used to not even bring pillows on vacations because they weren't really good enough to justify the packing space–they were only marginally better than sleeping without a pillow–but I bring the Cozy Earth pillow with me everywhere. Highly recommend!

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Korey
3 years ago

great sheets and pillow cases. I have gotten the best sleep of my life on my new bamboo linens. Well worth the cost.

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