Website & Phone:
2 months ago
I would stay away from ordering shoes from this website strictly because of their return policy. Not only do they give you just 14 days to return your purchase for a full refund vs. a store credit you'll only have 5 days to ship the product back once you receive the return authorization number (which I applied for only two days after receiving my boots). It cost me $24 to ship the boots back. I'll stick with Zappos thank you.
2 months ago
This company apparently sells UGGs boots without the box & with a red line through the tag. I asked Ugg what this means and they said that this company is not supported or in anyway connected to the UGGs website. I had a short chat with this company and she answered a couple of questions and then I asked her how long she thought it would take for my order to get to Virginia and she just disappeared. A little strange this company- I would've liked to order a pair of boots but I feel like buyer beware
5 months ago
I purchased Uggs and needed to exchange for a different size. The email on their site bounced back and the return process is ridiculous. Spend a little more and purchase from Zappos or Nordstrom. They Are reputable
1 year ago
Orders size 1 uggs boots models November for a Christmas gift. Arrived and box said size 1. When wrapping dec 19 turns out the contents are size 11!!! Def knock off or aftermarket as there is a red mark through the tag. No one will return my emails (conveniently no phone number avaialbel) Google shopping said its beyond return period….I just want what I paid for!
1 year ago
I Purchased a pair of Ugg boots from cozy boots $254.00. On arrival I noticed the quality wasn't the same as the ones I purchased from Nordstrom. I took them to Abbadabba's local official dealer for Ugg boots. We compared tags and also scanned the tag in the boot I purchased. Nothing came up. When I contacted the owner of cozy boots, which is a home business the person on messenger was rude and blocked me. I've sent them back and contacted by credit card company. The manager gave me a written statement that the boots are a knockoff.
8 years ago
Disappointed to find that the "FREE OVERNIGHT SHIPPING" they tout was a sham. There was no place to enter the magic code at Checkout, so I called in mid-order to inquire, and was instructed to complete the transaction. She assured me that she had changed to the FREE overnight shipping, rather than the 7 day ground. That was 5 days ago, and when tracking the UPS delivery, I see the order MAY arrive before Christmas…or not! (A good 8 days after the order.)
9 years ago
I never write negative reviews but I just HAD to get my opinion out there on this one. I am so disappointed the cozyboots.com return policy and customer service. After ordering some uggs in the smaller size that their website recommends I tried them on at home and realized they were way too small and painful to wear so I promptly sent them back only to get them returned 3 weeks later with a note stating they could not be exchanged for another size because they were worn. I called to explain that they were not "worn" but only tried on to determine the fit at home. After calling multiple times, waiting on hold for long periods of time, being "promised" a call back from the supervisor, then finally the manager I was treated EXTREMELY rudely by Laurie (manager) who was completely unhelpful. I thought paying nearly $200 for a pair of boots would get me some sort of customer satisfaction but clearly there is none. I am now stuck with boots that are too small. I will NEVER use cozyboots.com or it's sister-site shoebuy.com! They are horrible! !!! I will only make my future purchases at retail stores that offer reasonable return policies, not fake ones!
9 years ago
I ordered ugg insoles from them and it arrived in 2 days. Very smooth transaction.
10 years ago
I ordered my Uggs, Ugg protectant and 2 replacement insoles RIGHT before closing one day last week. They had me call back after placing my order as I was a first time customer and they gave me 10% off my Uggs. (I appreciated that). The next day we were gone all day. To my sheer delight, when I got home, by my door, was my entire order!!! I ordered the evening before, got free shipping, did not ask for overnight, and they packed it and got it to my door the very next day! I was very pleased. I wanted to wear my Uggs for that weekend, it was perfect! I will be ordering from them again. I wonder if they offer a repeat customer discount?
Michelle O. of Lake Arrowhead, CA
11 years ago
This site is LEGIT and is listed on the Ugg website. If you look on the internet, you will find many sites that look exactly like this site but are not on the approved site by the ugg company. These guys have a real phone number and a fair return/exchange policy (you do need to pay for shipping). Best part about this site is they have clearance ugg boots, so I bookmark it and see when the boots that I want go on sale.