Website & Phone:
NEVER use carphone warehouse if you want them to be accountable for their actions. They sell well but nothing else.
I have not received any response from Carphone Warehouse on the matter.
Reply from Carphone Warehouse
A day ago
Hi Ms Watson,
Please could you email the team at and confirm your full name, address, postcode, mobile number and confirm the email address on the account, along with a copy of the review, so we can investigate this fully?
Carphone Waterhouse is incompetent, unhelpful and irresponsible.
To whom it may concern.
Unfortunately I am having to officially complain once again, about a week ago I contacted CPW customer service to discuss pricing on the purchase of a new IPhone X 64gb in grey, customer service transfered me to retentions team to a man called Mukhtar who provided me with a deal I accepted. The deal was on a Iphone X on O2 network with 拢220 upfront fees and 拢38 a month inclusive of vat over 24 months giving me 30GB and Unlimited calls n texts, Mukhtar advised me due to the computer being slow the credit check on my name will take abit longer so I was promised a call back which I can defiantly say never happened.
I had to Ring back the next day to get clarity on matters , I spoke to Lelewelyn from customer service who advised me that an error occurred where Mukhtar has priced the deal incorrectly therefor CPW are unable to honour such verbal agreement made over the phone, I was upset hearing this and confused as to why a gentleman in your retentions team has made such an error.
I proceeded to request from Lelewelyn in Customer Service a Manager with whom I could express my upset to matters and confusion with order. A Manager from retentions called Sufyan Patel came on the phone and I began explaining the situation and requested a full complaint to matters, Sufyan advised me he will listen to the recording n revert bk to me straight after, he did Contact me bk however he never listened to recordings as discussed and has not got back to me in regards to my request of a complaint being lodged.
I would appreciate if you could listen to recordings and honour agreement made also my deep upset in Manager Sufyan who I feel has not professionally done the due dilligence to structure an official complaint.
I would also like to highlight the importance of your Staff being correctly trained so that these mishaps don't occur.
I am still without a deal and confused on my Order made.
Terrible disgusting customer service on the phone coupled with promotional products being offered then taken away dominate.
P. S I think this one is one for the financial Conduct Authority to look into…
To be Continued…
I am a working mum and do not have a lot of spare time to waste.I need my phone for work and not a tech person.
One of my issues is the length of time one need to wait to be seen. It can be easily one hour.They never seems to have enough staff for the customers.
When I initially purchased the my upgrade I had a very good experience with the young girl who served me -Esthar was her name- I think- She was really knowledgable and helpful showing me how to set up the phone etc.- a real asset to your company.Only thing I wished was that she could have offered help to decide on the correct phone.BUT I waited over an hour to be seen and I was fed up waiting by the time I was seen.
My phone developed problems 3 weeks after purchase. Phone wasn't holding its charge, becoming very hot and not loading emails.I went back to the store and was served by another young lady-no name badge so don't know the name. She was not interested when I tried to explain the problems with the phone. She didn't want to even touch the phone. There was no attempt to help.saying that I need to go to a branch with GEEK squad. I even had to ask her for the nearest branch before she volunteered this information.Her verbal and non verbal language was of someone who would do the bare minimum.
Next day I made time to go to the nearest branch-Bromley Mall-who changed my phone and couldn't understand why I was sent to them as 28 days has not lapsed since my initial purchase. They change my phone and very kindly transferred my data over also,
My phone still wasn't working so I anxiously went back to the Nugent branch. If I was served by the same young lady I would have to chosen to wait for some one else to be free.Luckily I was served by a young man [?sie] who was really enthusiastic and happy to pass on his knowledge more than willing to help.
I don't feel that I should have to feel anxious or stressed about returning to your stores just incase I get served by an unsympathetic staff member.Its a shame that the over all score has been reduced by poor hiring and training of staff and long waiting times. It only takes one person to let the side down!
I wasted so much time trying to get a workable phone and its difficult for me to imagine using them again when I come for the next upgrade,
Mrs Champika George