Craven Services

Read 2 Reviews of Craven Services to check if it is legit.

Website & Phone:
 http://craven-services.co.uk

Alyson
2 years ago

Avoid avoid avoid. They say they will do the job then don't and refuse to answer emails. Disgraceful how they treat people that are prepared to spend good money

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Byron
6 years ago

After many attempts by me and my builder with rods and plungers to clear a blocked drain in a ground-floor flat, we decided we needed to get outside help and call the 鈥榚xperts鈥? Hence I rang the Dyno-rod call centre at about 5 pm, was given the local office number (Craven Services) and an 鈥榚ngineer鈥?duly arrived in a large fancy van before 8 am next morning, though he didn鈥檛 seem to be too keen to be there at first. I don't know why.

Due to the likely complexity of the old drains, when I rang I said I thought we would need a camera to go down the drain. And the Dyno-rod website does clearly state that their vans carry cameras. But the 鈥榚ngineer鈥?who came to us said his camera was 鈥榖roken鈥?so there would be no camera that morning.

Quite quickly he ran a worm device from the toilet outlet to the manhole but the water level didn鈥檛 go down. He repeated that with a similar result. He told me that a pressure hose can only go in the direction of the flow, but he couldn鈥檛 do that from inside because 鈥榳ater would go everywhere鈥? so there was nothing more he could do. He did however indicate that he thought there must be a collapsed drain, for which they could give a quote. I hate to imagine how much for.

He also told me that someone would return later in the day with a camera to do an inspection. But in the meantime he wanted 拢132 there and then for achieving nothing at all useful. I paid, by credit card, and am still waiting for the invoice/receipt that is supposed to be 鈥榠n the post鈥?

I rang my insurance company and was pleasantly surprised to find the drain was covered by my policy. They also told me that they would normally delegate the work to a company who specialize in reinstating damaged drains. I agreed to this.

I then drove to buy a camping toilet as a temporary measure for the flat occupant. As I was on the road I got a call from Dyno-rod to say someone was at the flat with a camera, though there had been no communication in the interim. I said that the specialist drainage company was now involved and to forget the camera, by then there seemed to be no point.

The next day the other company鈥檚 engineer arrived in a simple little van a little before 2 pm, I thought to discuss how best to sort out the drain: do a repair or dig a new one. He said he would first put his camera down to see what was going on. He did that, found a blockage, ran a pressure hose from BOTH ends (INSIDE and outside) to clear it and then ran his camera all the way through the drain. We were able to see the feed to his laptop, and what we saw was quite amazing: a completely clear, perfectly straight, undamaged drain that could have been laid yesterday.

The specialist company sent an engineer who did what Dyno-rod didn鈥檛 do and did it without any fuss or mess. He was done, dusted and away within an hour.

After that my confidence in Dyno-rod is now precisely zero, I don鈥檛 trust them. Were they looking to replace rather than clear the drain? I don鈥檛 know, but the thought lingers in my mind. I have told my credit-card company that I dispute the Dyno-rod charge as they didn鈥檛 do what they claim to do. Another company had to do that, which does not in my view augur (sic) well for Dyno-rod.

Is Craven Services legit or scam? Can I trust Craven Services?

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