CruisesOnly

Here at CruisesOnly, our customers' satisfaction is our number-one priority. "The CruisesOnly Advantage" is the claim, when in fact they do not have the ability to fulfill this obligation. I understand with the pandemic come setbacks. However, the pandemic was not the customers fault either, yet we are the ones penalized! I paid for insurance and deposit twice! This was nonrefundable (approximately $300-375)! Now, we have been unsuccessful at receiving a refund for a cruise that we cannot take because the final booking changed port of call and ship. We have been repeatedly promised a refund from Royal Caribbean, yet are still waiting! On top of this, I have proof from email that we were promised over $200 more than what they are planning to refund of our money! I am so disappointed! The only positive experience was the agent Kathi Tait! She gets 4.5 stars in my book!

We have booked several cruises with Cruises.com and have always been pleased with the service, selection, and price. Our cruise consultant, Steve Gibbons, is always available for any questions, additions, or concerns we might gave.

Still waiting for a full refund, and it's been 90 days when we cancelled. This is ridiculous! Take the money, but takes this long to get it back! SHOW ME MONEY!

Buyer beware! DO NOT book a cruise through CRUISES ONLY! We booked a cruise that was canceled because of COVID and it has been a nightmare! The cruise line won't talk to us because we booked through these guys. These guys won't help us! Although you may receive a few extra perks, if something happens and your cruise is canceled, you'll be screwed! We will NEVER book a cruise through Cruises Only again!

Have done 80 cruises and first time booking with CruisesOnly. Also, first time having to pay a processing fee. Insurance offered was Travel Insured International. Don't purchase that insurance – company difficult to work with and difficult to talk with a person. I filed a claim in January, 2020 and here it is August and I have yet to get resolution. Now, I checked the status of my claim online and am told number or last name doesn't exist. If you buy travel insurance, buy Allianz.

Destiny, at extension 38947, has been a tremendous help to my wife and I.
We had a cancelled Royal Caribbean cruise and have been fighting with Royal Caribbean about a refund.
Destiny interceded on our behalf and has been fantastic. I will only book through Cruisesonly, and will use Destiny as an agent.

Booked our cruise back in January before COVID for a September sailing. Chatted online about changing and/or canceling due to concerns of COVID. I was told that either way I would be charged the 100.00 fee. I was trying to get this taken care of before my final amount was due for our cruise, because I know how difficult it is getting money back once it is taken. They wouldn't budge on the fee. Even though Carnival itself was offering free cancelations before final amount was due. So, we changed the card on file to one that we don't keep a lot of money on. Thank God we did, because two weeks after the final payment was due, Carnival canceled all September sailings. I will always book directly through a cruise line from now on. This broke me from ever dealing with a place like this.

Been waiting for a refund for months now. And after they said they would not charge me a $100 service fee they did as soon as I hung up the phone. Then because you booked with them the cruise line will not deal with any of your problems you have to go through cruises only. Would love to file a class action lawsuit against them. NEVER AGAIN! Avoid this company and book directly through the cruise line. The only thing they are good for is finding a cruise. Once you do that call the cruise line directly I can not stress this enough.

I will never book through them again. I have called them 23 times from December 1,2019 – May 7,2020. I booked 8 rooms. The information has been wrong with date of birth, and address several times. I had cancel a couple of people and replace others and they still had information wrong to were the first people I had on there was still on. Due to COVID -19 we had to cancel the cruise and request our money back. I cancel all room on March 28,2020 received an email stating it was cancel. Went back in for some reason and it was cancel. Call back on 5/7 to check on since they only deposit one amount out of the 8 rooms. I was told that 2 room didn't get process so now we are having to wait another 90 days for the money. Please anyone cruising go through the cruise you are going on. I have travel Carnival several times and went through them and never had a problem. CruiseOnly had a special for $25.00 to hold the room, next time i will pay the $99.00 through Carnival. Also if you book through them and try to call the cruise you will be going on they will not give you information you would have to go through CruiseOnly. You don/\'t know what CruiseOnly representatives are tell them for as information.

Not sure why all the negative reviews. I've booked 5 cruises with them adn booked multiple cabins on three of those trips for my family. On my most recent booking (January 2019), I had to change the date. The CSR rep from Cruisesonly was amazing. She went above and beyond to help me rebook with NO fees!

Their site is one of the best ways to quickly get pricing on any type of cruise you want to take. Definitely give them a try.

I've booked 4 cruises with Melissa Lemke at CruisesOnly.com and have yet to have a bad experience; certainly nothing like the negative reviews I've read here. I do my part by asking specific questions like, "So I get unlimited beverages with this cruise?" "No, you get up to 15 beverages a day. Unlimited is not a part of the Beverage Package." AND "I can use my Future Cruise Credit to pay gratuities?" "No. You can only pay for the basic cruise as listed on the cruise line web site."

Melissa knows her business and if I ask a question she cannot confidently answer she says she will research and get back to me. Melissa attempts to up sell (that is part of her job) and I respond appropriately. Just now she suggested a Premium Balcony or mini-suite and I declined BUT it prompt me to review my choices and I improved my booking at a slight increase in price,

If you are new to cruising I highly recommend CruisesOnly.com. Even if you don't book with them you will gain a lot of valuable information.

By the way as to the phone calls and waiting on hold forever, I have spoken with Melissa many times over the phone and have NEVER waited on hold. The secret? She calls me. We exchange e-mails and then when we need to talk I send her an e-mail with my availability. Works flawlessly.

I have dealt with many representatives with cruisesonly.com and I am finding that they are not willing to do their job. One agent cursed me out but didn't realize that she didn't have her mute button on. She was basically upset that I asked for her helped in ding the best cabin for my family of 5. This same agent quoted me a great price for my new cabin, but when she sent me the invoice it was $400 more. I spoke with a second agent to find out why there was a price different, and she told me that she didn't see any notes on the changes and to call back in 3 min and speak with a different agent. She repeated stated "any agent can assist you" as if she didn't want to be the one to help me.

After days and days of holding online for hours and hours , finally was able to speak to a customer service agent and request a cancellation of our cruise booked through them.
They applied a cancellation fee and other fees before calling cruise line Nirwigian to request a cancellation refund due to Coronavirus issues.
The perd贸n on the line was not helpful at all and basically implied company did not care too much.
We ended up
Losing close to 600 dollars for being their clients
Cruise lines were reimbursing all the
Money paid
We had being customers before and mis definitely will
Not be after this and will most definitely tell our
friends and people we know to be very careful with such and uncaring business who
Takes advantage of a bad situation to take your
Money.

I always rave about how great your services are! I recently tried to purchase a cruise from CruisesOnly.com. Horrible experience, after 4 reps (Teresa, Christina, Eleisua, and one other girl) and 10 hours on the internet and phone together, I still did not have the confirmation number on hand for cruise I wanted to book. Internet system would not let me proceed with quoted sale price and when you call the 1800 agents, each and every call revealed a new higher price, and a hidden fine print that you didn't see online. After 4 calls I was tired. It was not the reps, it was the $#*!ty system they work with and their false marketing. I called VacationsToGo with the fast deal # I got on their website. No changes in the price, no surprises, straight forward, 20 minute top and I booked the cruise even cheaper. This is my 2nd time booking cruise and wasting hours on end. Never, ever again.

I'm surprised by many of these reviews here. My wife and I have booked through CruisesOnly a few times and had nothing but positive experiences. They always honor the cruise line's offer – we've booked with Norwegian and royal caribbean – and give us additional offers that the cruise lines don't.

RUN! RUN! RUN! Away. Don't walk! They Bait and switch. I booked a cruise several weeks ago and have spent two weeks trying to jump through hoops to get the discounts that were promised when booking. First I clicked broken link after broken link trying to get the form need to get the rewards. After a week i was told the link is on my Invoice. OK i asked for my invoice..nothing for a week. finally got a link from a rep who said it won't hit my on-board account until 3 days prior to sailing. OK what about the "Cruise with free pre-paid gratuities" promo? do i have to fill out another form…… oh no you can't get that due to the suite you booked. Never said that while booking!!!! not even in any of the confirmation emails. I now see the promo is off the site but i still found it cached. "yes we offered that but not to you" That $200 difference was the only benefit to book with them vs Direct with the cruise line. Lesson learned! Book direct, the price is higher on paper until the discount disappears then its the same and direct you get a real person to talk to.

I booked the cruise of a lifetime through CruisesOnly and got scammed. Their agent (Tony Torres) will tell you one thing and do another. I asked him to get me the best available Suite and he told me that he put me on the Port side of the ship where I would be able to see each Port from my balcony instead of the Ocean. First lie. Not so. On most of the Ports, we had an ocean view while in Port. Second lie. Tony told me that he was giving me a $300 on board credit as his thanks for booking with him. Not so. I called his from overseas on multiple occasions($5 per minute) during our 2 week cruise to inquire about the credit. Got his voicemail mostly. On the occasion that I did talk to him, he told me that he had taken care of the credit. When I got home, I emailed Tony and he told me a completely different story and that was it. NO $300 on board credit. Stay away from charlatans like Tony Torres and CruisesOnly.

Save yourself the time, trouble and angst and $$$$ and don't even deal with this company. Charged the wrong credit card for one fee. Then double charged the cruise fee. Said their records didn't show that–well, that's just another real big red flag isn't it?? My credit card company is the one who notified me of the duplicate charge. An hour on the phone with Cruises Only while they deny, deny, deny and say it looks like only one charge on their side, I'll have to prove it. Treat me like I'm the one doing something wrong. Now my concern is that when the duplicate gets reversed, these incompentent folks will probably cancel the cruise saying it wasn't paid. Run the other way before you even think about using Cruises Only. They should not be in business!!

Just cancelled my cruise that's 6 months away. Didn't expect to get charged $100 more for cancellation fee. I understand the booking fee is nonrefundable but there was no indication of the $100 fee. When booking online, the $24.99 is clear as a fee but there is only a small area that doesn't even have a box to click for terms and condition in order to process payment. Looking at it after the fact it is very misleading and crooked. They make it small and it says by purchasing you agree to the terms. If you miss it, not click on it to read the terms you'll be out of $124.99. Alex on the phone states manager will not over ride or waive the $100 fee since it states on the confirmation. But after you purchase, getting the confirmation with clear $100 cancellation does not help the fact that it wasn't clear before purchase. She stated once it's purchase it's too late to call and cancel without being charged. Horrible company. They just lost a customer. Will let all my friends and family know about their deceiving practices.

I booked a cruise out of NY to Bermuda with cruisesonly.com. My boyfriend did some research and found the same cruise for $700 less than what cruisesonly offered. I called cruisesonly to see if they would match the price because they supposedly have a 110% guarantee for lowest price. Well that's a crock of lies because our request was denied for the price of the other cruise not being readily available, which was not true. I decided to cancel and was promptly charged $100 plus the $50 I was originally charged for a processing fee. They will nickel and dime and don't actually care about offering a good customer experience. Do yourself a favor and book through a site that doesn't try to charge tons of fees.