Cruisin Motorhomes
Read 75 Reviews of Cruisin Motorhomes to check if it is legit.
Website & Phone:
☎1300 664 485
⇗ http://cruisinmotorhomes.com.au
Think well where to spend your money on Cruisin as this is an Honest opinion from very very very disgusting experience had between the 21st to 31st of March 2020.
We rented the Adventurer (Toyota hilux) license plate 570VNP and it was the worst experience of our lives.
Since day 2 we started having problems with the caravan because of complete lack of vehicle inventory check such as: -Complete lack of cleaning
-Equipment incomplete (i got a hose with two female ends – so not possible to fill the water tanks and had to figure out where i could go buy one in the middle of the night)
-On the same day the water pump stopped working in the middle of my shower and the customer service, once again told me to get under the car and try to reconnect the wires.
– Mosquito nets were completely ruined, letting all the mosquitos come inside the caravan and obligating us to not open the 2 back windows. You can imagine how uncomfortable it was to sleep without air or windows open.
-Day number 3: We ran out of battery in the middle of Marlborough. Not pleasant.
Everyday we found problems with the van and the two worst were:
– Fridge was always stopped working due to gas problems so my Girlfriend got food poisoning with ruined food.
– Every time we stopped, everyday, we found pee on the floor. AND IT WAS OLD PEE. From a whole underneath the toilet container. YOU CANNOT UNDERSTAND THE AMOUNT OF SMELLS WE GOT TO BEAR. We even stopped using the bathroom (which is a very expensive item you have to pay for and not being used) just because of how disgusted we were of those images and smells. We couldn't even open the windows because it would form an air chain and bring all the smells to the front.
Now you ask: Why didn't you emptied the toilet container everyday then? BECAUSE EVEN IF I WANTED TO, THEY ONLY GAVE US 2 DETERGENT PILLS TO MIC WITH WATER WHEN YOU EMPTY THE CONTAINER.
So we could only empty 2x MAX the toilet.
YOU CAN IMAGINE THE SMELLS.
To even worsen the situation, the customer service is equal to none. After more than 20 emails to different addresses, the only reply I got was "Unfortunately i cannot open the files" – as the respective pictures were attached. Not even to mention the 50 calls made to their line of support and maybe 3 picked up and hurried to hang up the phone.
We are 3 days since we delivered the van and woke up to an email saying they would refund us the amount correspondent to 1 day! Which can only be a joke.
Right now we are awaiting customer service response on our refusal and we are losing hope.
Our only option at the moment is only to file a complaint to Queensland Dept. of Fair Traiding, entity responsible and with who we have already talked with to get to know our options.
SO AS A VERY FRIENDLY ADVICE, THINK WELL BEFORE RENTING WITH CRUISIN.
I bet there are plenty of happy people. But there is nothing worse that paying $1500 for a 11 day vacation that ends up in a total fiasco. Believe me.
Thank you for reading,
Tom谩s.
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09/03/2020: Just recevied a lawyer Demand Notice for pending court action to pay cost of damage to third party vehicle as the claim STILL has not been processed by Cruisin motorhomes claims department. We purchased Maximum Cover Package at $55/day for peace of mind and paid a $75 accident processing fee, but to date it has proved to be completely the opposite, still casuing us stress with this whole ordeal unresolved. Total lack of communication, responsibility and ownership of this case by the claims team and Crusin Motorhome management. Happy to take your money but not happy to do the right thing! Going to Fair Trading.
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We first were given a thorough run down on the specs and advantages of our deluxe camper. She had a professional no nonsense way of getting to the details while getting the distinct feeling she really cared about the experience we should get from our travels. She recommended campgrounds and seemed familiar with the concerns we might have about various locations.
We had to extend our holiday due to unforeseen circumstances and the switch over to the next smaller vehicle was seamless. Though the layout of the smaller hi top was not optimal compared to previous designs, Darlene (who was not responsible for the design flaws) helped us to understand the advantages of the newer model and made us feel better about the changeover.
We left some items behind and she has gone out of her way to recover them.
So to conclude, great holiday, reliable and well maintained vehicles regardless of design on the hi top and a customer experience that prompted a person that rarely writes reviews to rave about our contact person Darlene. Not just because of her interaction with us but because as we waited to be picked up after our second rental period we saw many receive the same treatment from this very capable woman.
No, we never met her before and may not meet again … but as a headmaster of an International school, like our teachers I know she left many with more positive experiences than they might otherwise have had, and she may not get the benefit of her efforts as often as she deserves.
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Cheers
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Fast and reliable
No stress
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Would book here again.
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Missing mug 75$ admin fees, but there is no report signed about the content of the van.
They make the quote for any damage, guess wheter would be fair for you or convenient for them.
They know you not going to fly back to tasmania to go to court.
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The Deluxe option appeared a complete waste of money. The camper was far from luxurious: filthy old foldable chairs, old table, poor cutlery, short greywater hose, no levellers, carpet in cabin loose, weak navigation system (we relayed upon Google Maps).
Check-in was very quick but only a minimum of information was given. Driving away we noticed the door of the fridge did not close (which was fixed within an hour).
The awning of the camper was utter useless, cannot stand rain nor wind.
The black water level indicator did not work.
We got only one set of six keys (for seven different locks).
A few days on the road a hinge broke. The customer service offered one option: visit a branch office, the nearest office being at a distance of 500 km. (We used duct tape.)
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Company were very nice and whilst pick up was slightly delayed due to busy period they were otherwise swift. Other than the slightly annoying bond no complaints!
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