Cuisinart Webstore

Elissa
4 weeks ago

I have had the worst experience with the cuisinart website, don't order from them. I ordered something for my sister on Nov 23rd and and she finally received it Jan 15th. Better than that, they also sent the wrong item! I tried calling customer service and was on hold for an hour and then someone picked up and hung up the call immediately. HORRIBLE HORRIBLE HORRIBLE

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Casandra
1 year ago

Excellent work with for you all thanks so sapport

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Philip
1 year ago

I placed an order for replacement parts before Thanksgiving. They helped me figure out what part numbers to order and it all seemed fine. But then nothing ever came. I contacted them after Thanksgiving and after Christmas and all they said was it was on back order and there was no timetable. My last attempt was just before Easter and they told me my order had been cancelled. I expressed my annoyance that it had been canceled without notification and asked how to speak with a manager/supervisor. A few hours later I got a response saying they were no longer a Cuisinart provider and not to reply to the message.

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Melanie
2 years ago

I placed an order for 6 appliances for over $1,000. They sent me an order confirmation.
Then they cancelled the order for no apparent reason and didn't bother to tell me they cancelled the order……..then when I found out they cancelled the order after weeks of waiting and checking on the order status, they wouldn't re-instate the order…….they told me to order everything again.

Well I've got news for them………no worries Cuisinart Webstore……you won't ever get an order from me again !!!!

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Katy
2 years ago

Similar to other comments, selling parts that are not in stock. Now I can't even get their website to come up. Also, their email stated that their customer service office is open 8am-8pm (without providing the important bit of information of which time zone). but calling them gets a recording stating their customer service actually is 8am-6pm Eastern. Also, the one time I did get hold of customer service, the person I spoke with did provide the minimum of information, but sounded bored and entirely unconcerned about my part not having shipped in 2 months since ordering.

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April
2 years ago

I ordered a replacement bowl and while it came very quickly, it had been poorly manufactured. As a result, the cover will not fit. One piece has been poorly made, and it is off by a millimeter, but this still prevents it from locking together. I verified online and through the original Cuisinart website that I ordered the right replacement item.

The company did refund me my purchase price, but refused to refund me shipping, even though it is clearly their error, and they are selling a product that does not work. The customer service rep was polite, but honestly, this is a terrible company that doesn't stand behind their products. She required very little explanation, and said, when I told her of the problem, "That happens sometimes." It's clear that this is a common issue. Avoid at all costs.

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Marisol
2 years ago

Warning: Don't place an online order through their website. The computerized ordering process is buggy, resulting in a duplicate order. Customer service was willing to refund only the part cost, but not the shipping or tax, which cost nearly as much as the part. The abundance of poor reviews on this site should be heeded by all potential customers: Shop elsewhere!

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Micaela
2 years ago

After several emails where I don't think the person understood what I was asking despite writing it in 3rd grade English, I called 800 number. This person argued with me that I "must have placed more than one order." I have email confirmation that I ordered 3 items and they only received an order for 1 item. no explanation for the discrepancy. I asked to speak with a supervisor and was placed on terminal hold. I wish I had looked for reviews before placing an order. I understand why their rating is 1 star overall.

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Julia
2 years ago

I placed an online order… had my card charged and money taken… GOT NO PRODUCT !!! When I contact them they say that I ordered through Cuisinart Kitchen. When I contact Cuisinart Kitchen they say that I ordered through Cuisinart Webstore. DO NOT…. I REPEAT …. DO NOT DO BUSINESS WITH EITHER ONE !!!

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Tanya
2 years ago

It took four months to discover they are unable to deliver the part. In the interim our account was charged the full amount and evidence is pointing that someone within their agency hacked the credit card number used for their own personal game. There are other sources.

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Bryce
2 years ago

Selling parts they don't have available and can't provide any proof they ever will. While they should have been more upfront with the truth of the situation, it may not be entirely their issue. I've had the same experience with another small appliance part seller as well with the same items. I have to wonder if it's not a Cuisinart created issue. Perhaps Cuisinart would rather sell new products than support old ones?

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Patrick
2 years ago

I am pleased to say that after my last phone call, I got my item within 4 days. It took almost 3 months for this order to be concluded. My part is that I was not on top of things and following up promptly- but I am a busy person. I will be more careful to discern whether I am actually ordering from a big name company or independent dealer next time.

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Shelby
2 years ago

This is perhaps the worst customer service I have ever experienced.
They keep telling me the order is backordered, then it will ship soon, then it's backordered again…and on and on.If I could give them a rating of less than zero, I would.

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Debbie
2 years ago

I ordered parts for my food processor, they sent the wrong parts then refused to pay for shipment to send it back so I could get my credit! I paid $20 out of pocket for their mistake. Also they charged me $78 for a part that cost me only $38 when I called Cuisineart and ordered directly. This website is NOT Cuisineart – they are just using their name to get business.

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Shane
3 years ago

I placed an order in August. After a month, I had heard nothing, so I emailed them and was told the part was on back order for 2-3 weeks. It is now December. I had still heard nothing, so I emailed again to cancel the order. Ridiculous!

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Lakeisha
3 years ago

Took over a month for the product to even ship. Communication was non-existent ever after multiple attempts to reach them.

Borderline scam, I'd go elsewhere for your needs.

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Miles
3 years ago

After waiting for 10 days to hear that our order had been shipped we called to find out the status of our order. Tried for two days to talk to some one waiting on hold for 45 minutes one day and a hour and 38 minutes the second, leaving call back request each day – with no response on either. Wrote a request to cancel the order and finally got a quick response that the order might be to far along to cancel. This is the worse communication I have ever delt with an online order – Never again with Cuisinart WebStore! If I could have given them no stars I would have.

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Yolanda
3 years ago

I ordered a replacement part for my food processor on December 4, 2017. It's now January 5, 2018. No part. I called the number and never got a person. There was an option to leave a message, so I selected that. Nothing happened and I was never prompted to leave a message. Because I clicked on the link through the Cuisinart website, I thought this was a reputable company, but it is not. Don't waste your money.

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Terri
3 years ago

Ordered on-line coffee filters on 11/5/17. Received order 12/24/17. After a month of waiting, received wrong merchandise. Tried calling to get "Return Authorization Number" to return part sent to me by mistake…was on hold for over 15 minutes. The customer service rep who answered the phone sounded so dead. When I told her I was accidentally sent a food processor part and wanted to return it, she asked if I ordered on-line or by phone. I said, on-line and she transferred me…where I sat on hold for another 20 minutes. I had to laugh at the inefficentcy of it all but knew sadly this company won't be in business long if they can't make changes. The customer service rep, Denise, who finally helped me was very nice and offered to ship the correct part in 2 days to me or give me a refund. She seemed embarrassed about her company's mistake. Unfortunately it would have cost more for me to return this part to her so she did not request it back. Mistakes like these plus shipping must be costing this company money. For a "Webstore" they operate like Sears and we all know how that ended.

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Manuel
3 years ago

I have been waiting for a part since September, was told it was on backorder then after another follow-up, was told it was cancelled and I was notified (I could find no cancellation notice). Called number given in email and told it was the wrong number. Called the next number and couldn't get ahold of a human being. After waiting for over 15 minutes, my call was disconnected. I then tried to call again and left a voicemail per their suggestion, response was a another email with the same information. Have done this a number of times. All I want is to find out what is available to order to fix my food processor. I really missed it over the [email protected]!!!!!

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Tiara
3 years ago

I ordered a bowl and top for the cuisinart food processor in late July. Late October, I got notice that my order was being filled. The top came – no bowl.

These are basic parts. I would not buy a cuisinart product in the future – due to this terrible ability to get replacement parts (on top of other issues with the product).

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Krystal
3 years ago

I've experienced the same as other people. I ordered a replacement bowl on 12/11/17. After days of no response aside from the initial confirmation, I emailed them. No response in the 24-48 hours stated in the the auto reply. I called and waited on hold for over an hour with no one every answering.

I suspect it's the same case, that item is backordered. Not that I could confirm this, since they can't bother to get back to me or answer the phones.

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Eleanor
3 years ago

I am unable to reach a live person on the 1-800-211-9604 line to inquire about an ordered part for my food processor. I waited over an hour before giving up. Very unprofessional business and a real motivator to go with another brand next time I need a kitchen appliance!

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Suzanne
3 years ago

I ordered a replacement Cuisinart food processor bowl on Sept. 19, 2017. A month later, I contacted them by EM since I hadn't received the order. They emailed and said it was on back order. I've emailed them again (now its been 2 months) with no response. I've been handing on hold on the customer service (or as Clark Howard woud say "customer no service") for 30 minutes to try to talk with someone. They have the WORST customer service.

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Nickolas
3 years ago

How can a company sell items it does not have in stock? I have called them several times now and keep getting the same answer "it's on back order". The last woman I spoke to a couple of weeks ago said "it will be shipped in 10 days". Still no item, still no shipping confirmation. I have just now called to answer my order. The lack of transparency in advertising that items are not in stock to the consumer on their website is sickening. Furthermore to not even even give a customer the courtesy of notifying them via email that an item is currently unavailable is just unprofessional and poor business practice. I see that I am not the only person now with this complaint. NEVER buy from them!!! Beware!

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