CustomControllerzz Reviews {April 2024} - CustomControllerzz (Legit Or Another Scam?)

Website & Phone: ⚑ 6926 Robinson Road Lockport 14094
☎800-214-4342
⇗ http://customcontrollerzz.com

Ben

2 weeks ago

This company has the worst customer servos I have ever seen in my life, I brought a controller from them and I needed to as about getting a new one, I sent two emails in the space of 3 months about this issue and still have yet to receive feedback!

Korey

6 months ago

I'm not saying it is a fake company, but if its not a fake company then they've given up entirely and only send out orders once a year as a side gig. They do NOT i repeat DO NOT EVER check their emails, answer their phones, nor reply on the site messenger. To ANY MESSAGE, unless you are ordering ahead of time. Its been 6 weeks and i've gotten no communication whatsoever besides asking me if i wanted to refund my "rushed processing for the sorried delay" and i said yes and they then went forward with refusing to communicate more. It is actually a joke of a company.

Joshua

6 months ago

I've spent over $200 and had no contact with anyone. It's been 4 months and still haven't heard from anyone or received my order. They won't respond or refund me. Overall terrible business. -5 stars

Derick

7 months ago

The process to build my own controller and setup was quick and easy. Hopefully it comes as setup and looks great!

Octavia

9 months ago

Great online shopping experience. Controllers are reasonably priced and look to be packed with features!

Garrett

10 months ago

Quick, easy website to use. Great options as far as warranty and cords and such. Just wish there was an option to add paddles with your order as well, for sure. We’ll see how it works out when he actually gets the controller and is able to use it though!

Stefan

11 months ago

pretty cool designs. i feel like it would be cooler if people could apply a custom design or picture for more personalized designs.

Shelby

11 months ago

I like the website. I just got an exclusive controller with an insane mod pack, I can't wait to use it!

Christa

1 year ago

The site is really easy to use. The only thing missing is the ability to view prices in Canadian funds

Tricia

1 year ago

Sale codes CYBER20 advertised do not work on website. I called to ask for help and no one called me back

Kendall

1 year ago

I purchased a ps4 controller from this company. Everything looked good and the price was kinda up there but it wasn't a worry. Shipping.. oh I payed extra for rushed processing and shipping they had to refund that and it was a month late! Once the controller finally showed up everything looked good. Once I plugged it in everything was fine except for one thing. The touchpad didn't work!! I emailed multiple times and sent a direct message through their website but yet no response!! I am beyond furious I had to replace the touchpad myself and spend even more money but that's better than waiting another month for a new pad. Overall there are MUCH better custom controller stores I would not waste your time here

Armando

1 year ago

My shopping experience was great, simple, and easy. I liked that you could see what your controller would look like in the end.

Terrence

1 year ago

After buying a remote from them during their New years sale, I ended up sending it back because the RL buttons weren't working. I emailed back and forth with different representatives before they ordered me where to send the broken remote ; In exchange for a new one. After that, which was Jan 12th, 2019. I have not heard back from a single worker . Through via, or telephone. It really sucks becuase, plenty of people has said to have the same issue. Im usually really good with reading reviews first prior to ordering and to anyone ordering or inquiring.. DO NOT DO IT > All they want is your money, they do not care about the customers. Hell they might just send you a broken remote just so you can send it back & end up with nothing. Not even a sorry for your inconvience. I'm telling you guys, these mother$#*!ers really played me & went no show on me.

Becky

1 year ago

Shopping was easy and straight forward. Only concern is lack of reasonable warranty. Would have thought 12 months was a standard minimum on this sort of purchase.

Marlene

2 years ago

I couldn't order from this website after trying to order from it several different times very unsatisfied.

Rene

2 years ago

Ordered PS4 Pro controller on 8-26-18 here is it 1-1-18-19 no controller, No refund and they quit communicating back in November.

Here is the scam. They take your money and make you think your getting your product within three months after that you have almost zero chance getting a reversal charge in your card or account. Then they quit communicating because they know you can't get your money back at that point!

Don't fall for this Scam!!!!

Ginger

2 years ago

just now
PLEASE READ. Do not purchase from the company. I purchased a custom xbox controller on May 24, 2018. After a month a received the controller and the button did not work. I sent it back a few days later which was easy but it is now December 28, 2018 and they ignore my emails and calls as to where my controller or refund are. They will not contact you and if they do it is the same lie. Please do not buy from them, avoid this company at all costs

Bret

2 years ago

Don't order from this company!

They do not respond to emails or phone messages, which is the only way you can reach them because they don't answer their phone.

I have disputed the charge on my credit card since I have never heard from them nor have I ever receive the product.

Amber

2 years ago

I ordered on the 31st October for my sons Christmas present. If I had read reviews here I would NEVER have ordered. The information given to me has been misleading at the least, and has been very hard to get, now they have gone completely silent. I have been given the run around for a month and a half and now just want my money back. TIP- If you paid via Paypal or credit card, go back to them with your email/message trail for a refund, you will be covered for non delivery/faulty goods.

Hayley

2 years ago

I ordered my controller on 30th October 2018 for my partner for Christmas and I have not received it nor has anyone got back to me via phone or email regarding why it is taking so long. I have left 4 voicemail messages and 6 emails and will continue to call and email everyday until I get a response. My controller states that it's still in the "customisation stage" which is a joke. This is bull$#*! and I'll be researching ways to take this further.

Selina

2 years ago

I wasn't able to apply the promo code for 20% discount. called costumer service and was put on hold for too long.

Terri

2 years ago

I can ONLY blame myself for using this company!! I have been dealing with them since Christmas trying to exchange a custom controller that was faulty!!! They now not only have the controller i sent for fixing BUT are not responding to me either. AWESOME service – these ppl are thieves!

Brittany

2 years ago

I am still waiting for a refund or a replacement controller to be sent. the only reply I got from multiple emails was to ask me to take down my negative review…
I have now bought a new Xbox controller for my son after waiting for months and months so want a refund.

Kassandra

2 years ago

Do not waste your time or money with this business. Everything is so expensive and shipping is terrible. I place my order on 28/03/18. It is now 13/06/18 and the only response I have seen from the support team is that my controller was in the last stages and was going to be sent by the end of the week. That was 3 weeks ago. Go somewhere else to buy your controller PLEASE!

Maurice

2 years ago

My son's controller was only used a couple of times before it was found to be defective. Contacted Sarah at custom controllerzz who told me to send it back, did so and now they have both my controller and the money and will not return calls, emails and have done nothing to contact me. Useless and disappointing, really a bit of a scam as kids are involved in this whole business.

Is CustomControllerzz legit or scam? Can I trust CustomControllerzz?

Our user(s) provided the above reviews and comments against CustomControllerzz, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the CustomControllerzz reviews at any cost.

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