Danalock

Read 9 Reviews of Danalock to check if it is legit.

Website & Phone: Gl. Stillingvej 427C Harlev J 8462 Denmark
+45 4242 8122
 http://shop.danalock.com

Silvia
7 months ago

Lock randomly unlocks and locks the door, this is not something that you expect when you pay a lot of money for a lock, laying in bed in the middle of the night hearing the lock suddenly unlocking.

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Willie
8 months ago

This smart lock has potential but sadly I could not recommend after a few glitches with the app (as others have said, the auto unlock does not work on an iPhone) and then a complete failure of the unit to respond to either phone app or Danalock keypad leaving the family locked out of the house and calling around for a locksmith – not an easy process on a Sunday evening during a lockdown!

Tech support was quick to acknowledge a faulty unit but cannot resolve a fix without my sending back the initial lock before they will ship a new one. Several weeks on they still have to resolve how to manage a refund and I am also still 拢100+ out of pocket for the locksmith given the department who could agree that refund is apparently on furlough (although sales department still seem to be taking money). Trusting your home security to a new system is a big decision and I would expect Ultion/Danalock to take the security and safety of its customers more seriously and we have decided not to continue until the both the product reliability and support infrastructure is much better established.

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Dexter
10 months ago

Absolute waste of money. Auto unlock never works, can鈥檛 trust the lock at all. A very expensive lock when you need to just use the door key to lock and unlock it.

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Kerry
1 year ago

They promise the world, but cannot deliver anything.

I bought all their products, but none of them can connect together, so all of them are completely useless!

I have been in contact with their support team countless times, and they keep promising a new software update within a week or month, but each time I have send them a reminder, the delay it over and over.

What a company, I have never expended anything like them.

Do yourself a favour and do not buy anything from them…. I can't recommend them at all!

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Leann
1 year ago

Quote from Danalock: "Auto Unlock upon Arrival
Hands full? The Danalock V3 smart lock senses your approach and unlocks the door for you."

This has not been possible since Apple upgraded to iOS 13.

If you want to play with Apple: Make it work

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Heather
1 year ago

I cannot at all recommend Danalock products. Especially Danalock V3. It is so unreliable. I have to restart the app every other day to be able to connect to the lock. Auto-unlock works as the wind blows. Several times my housekeeper as come to a locked door unable to unlock it.
A door lock should be 100% reliable. Danalocks products are not at all.
Yes, I have contacted the support, several times and the answers I get is standardized 'try this and try that'. But nothing has ever stabilized the functionality.
Now it's time to replace an unusable product.

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Hillary
1 year ago

A terrible experience.
I have spent more money on batteries for this piece of junk over the past two months than what I paid for the actual lock. To make matters worse the only support option is via email! REALLY!!! in this day and age and for such a crucial piece of security hardware!
I was promised weeks and weeks ago that a fix will be released imminently yet here I am many weeks down the line still awaiting the new firmware to fix the problem. To make things worse support are now completely ignoring my emails!!!!
I also have a danabridge, what a useless bit of rubbish that is. It seems this company releases equipment to market without testing it first. The stuff I have experience of certainly isn't fit for purpose. They expect paying customers to be their testers it seems. Meanwhile I am left with hideous junk that I'm trusting to protect everything I own.
I wish I had purchased one of the many alternatives, I doubt any of them can be as bad as danalock.

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Roxanne
1 year ago

First of all, it's an easy install, took me 10 minutes.
But it doesn't work as promised, I bought it for the auto-unlock feature, coming home with groceries, dogs and so on a lock that opened the door automatically would be heaven, but 70% of the time I need to find the phone, open it and then close the app (error code, something about the phone receiving the wrong status?) and open app again and wait 10-20 seconds before it opens the door.
And sometimes the auto-lock function doesn't lock the door, so now to be sure I also have to lock the door with the app when leaving my home.
If they can work out these bugs this product will be excellent and then I would recommend it, but as of now, I can't.

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Rafael
3 years ago

Super piece of kit.I bought a demo model from an on line supplier, to cut a long story short,there where a few problems with the gears, i contacted danalock and they suggested a few fixes which unfortunatly did'nt work. Brian from danalock said I should send it to them and they would check it out. Two days after I sent the lock I got it back,the whole of the interior of the lock had been replaced and I also recieved new fitting. The lock now works perfectly and looks great too.
The service from danalock and the lock itself is great,I stongly recomend this ptoduct.
Jonathan

Is Danalock legit or scam? Can I trust Danalock?

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