Danalock
Read 9 Reviews of Danalock to check if it is legit.
Website & Phone: ⚑
Gl. Stillingvej 427C
Harlev J
8462
Denmark
☎+45 4242 8122
⇗ http://shop.danalock.com
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Tech support was quick to acknowledge a faulty unit but cannot resolve a fix without my sending back the initial lock before they will ship a new one. Several weeks on they still have to resolve how to manage a refund and I am also still 拢100+ out of pocket for the locksmith given the department who could agree that refund is apparently on furlough (although sales department still seem to be taking money). Trusting your home security to a new system is a big decision and I would expect Ultion/Danalock to take the security and safety of its customers more seriously and we have decided not to continue until the both the product reliability and support infrastructure is much better established.
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I bought all their products, but none of them can connect together, so all of them are completely useless!
I have been in contact with their support team countless times, and they keep promising a new software update within a week or month, but each time I have send them a reminder, the delay it over and over.
What a company, I have never expended anything like them.
Do yourself a favour and do not buy anything from them…. I can't recommend them at all!
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Hands full? The Danalock V3 smart lock senses your approach and unlocks the door for you."
This has not been possible since Apple upgraded to iOS 13.
If you want to play with Apple: Make it work
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A door lock should be 100% reliable. Danalocks products are not at all.
Yes, I have contacted the support, several times and the answers I get is standardized 'try this and try that'. But nothing has ever stabilized the functionality.
Now it's time to replace an unusable product.
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I have spent more money on batteries for this piece of junk over the past two months than what I paid for the actual lock. To make matters worse the only support option is via email! REALLY!!! in this day and age and for such a crucial piece of security hardware!
I was promised weeks and weeks ago that a fix will be released imminently yet here I am many weeks down the line still awaiting the new firmware to fix the problem. To make things worse support are now completely ignoring my emails!!!!
I also have a danabridge, what a useless bit of rubbish that is. It seems this company releases equipment to market without testing it first. The stuff I have experience of certainly isn't fit for purpose. They expect paying customers to be their testers it seems. Meanwhile I am left with hideous junk that I'm trusting to protect everything I own.
I wish I had purchased one of the many alternatives, I doubt any of them can be as bad as danalock.
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But it doesn't work as promised, I bought it for the auto-unlock feature, coming home with groceries, dogs and so on a lock that opened the door automatically would be heaven, but 70% of the time I need to find the phone, open it and then close the app (error code, something about the phone receiving the wrong status?) and open app again and wait 10-20 seconds before it opens the door.
And sometimes the auto-lock function doesn't lock the door, so now to be sure I also have to lock the door with the app when leaving my home.
If they can work out these bugs this product will be excellent and then I would recommend it, but as of now, I can't.
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The service from danalock and the lock itself is great,I stongly recomend this ptoduct.
Jonathan
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