As I am writing the email I have been in line for 1 hour and 45 minutes!??
I was informed in the beginning of the call that it would take 15- 20 minutes before someone could help me.
It is always a struggle to get help from them and they have outsourced their medical provider which makes things even more of a hassle. Because now you also need to contact the medical care provider, and they are only interested in saving money and being super difficult in giving you the treatment you have a right to according to the terms!
I would never ever recommens this company to anyone!
,
,
However, leaving me with an estimated 40 days until you get back is unacceptable.
,
,
,
We had planned to use the money to do some renovations on the house that we got possession of at the start of March, but not we have already moved in, so the time when the money would have been useful was past. I did expect some delays to get the funds, which is why I asked them to close the account at the start of December.
Update: My advisor finally got back to me with an update. There is no timeline for when I will receive my money.
,
,
My previous employer failed to notify Danica Pension about me quitting the job 2 months ago. And now Danica Pension wants me to pay for their services for two months even though it was not my job to notify them about anything!
I find it deeply disturbing.
,
So people there probably are not responsible for what they are doing.
,
The customer service was not very responsive, they needed several days to reply to my questions, and their replies were very vague. Unless I explicitly asked about specific fees and coverages, they did not mention them. It was very frustrating to get all the information about my options, so, in the end, I felt that I cannot trust them and I withdraw all the money from my plan.
,
For the past 5 years I have been paying for a private health insurance in which I thought it was a great service, only realizing that the reason it was a "great service" was mainly due to the fact I never used it and therefore never experienced such a bad customer service.
Starting from the point where they do not reply to your emails and if they do, it might take them a week (if you get lucky) or two for their reply.
The rudeness of their customer service agents is clearly shown from the very first moment you decide to call them. Their attitude towards their customers is very negative, not taking the time to read the customers profile, giving a NO as an answer without listening to the whole issue, not giving the attention they deserve but instead showing the 鈥淚 don鈥檛 care鈥?or 鈥淚鈥檓 making you a favor鈥?attitude.
I would like to think that there might be at least one customer service agent who really has the passion for serving to his/her customers, unfortunately I haven鈥檛 seen that yet. Until that happens I hope I won鈥檛 need to use the insurance again and I will make sure that together with my colleagues we can change to a better insurance company.