Daniel Wellington

Read 106 Reviews of Daniel Wellington to check if it is legit.

Website & Phone:
+46101388860
 http://danielwellington.com

Selina
5 months ago

It has been quite a few days since i haven ordered my ring. DW provided me with an invalid tracking number and i cant seem to track my parcel until now. they said to contact amanda but what the heck??! response like 馃挬 . response useless also cause words cant help. only actions can. so please, be responsible and take actions instead of just saying. jeez. or maybe change couriers.

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Myron
5 months ago

Amazing customer service as always especially from Grace! Never ever had a problem with DW, UPS lost my parcel and Daniel wellington have contacted them straight away to sort out the problem! Never had anything poor quality or faulty from them and have shopped with them for years and will continue to do so!

Just a massive shame they have to use such a horrendous courier company such as UPS!

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Jason
5 months ago

Horrible customer service, the hands of my watch fell off while replacing the battery and Daniel Wellington will not repair or replace, they told me to just recycle it! Not a well made watch, save your money for a quality watch.

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Crystal
6 months ago

Purchased the bristol watch, brand new from John Lewis about 2.5 years ago, it suddenly just stopped working, I contacted DW and after a week of pretty much no help they told me to go to find a watch maker to get it fix. Easily one of the worst companies I've ever dealt with and the product is clearly shabby and overpriced.

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Sylvia
6 months ago

Pretty bad quality. At least the glass, it is mineral glass. Does not last as long as crystal

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Sofia
6 months ago

I paid through UPI and didnt get any kind of confirmation. No sms no mail, nothing. My bank said the money has been debited from my account and BHIM UPI said its been credited in merchant's account. On my repeated emails which has screenshots of all proofs, they just keep giving me new ticket numbers (reference number) and keep merging them all. So now technically i have multiple ticket numbers, 1046224, 1046159, 1046160, 1045052 with none of them looked into. Amanda and Allen from customer care only reply to tell you that they'll look into the issue but they never do. Customer care doesn't care to pickup calls.
I am 6799/- rupees out of my hard earned and saved money but DW doesn't give a damn about it. It was a gift for my girlfriend's birthday which is on 7th August and now the date will go and i'll have to get her something else and lose double the money.

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Alonzo
7 months ago

I bought new watch but dial is not working I tried everything winding and all but nothing works. Always Remember first impression is the last impression.

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Aaron
7 months ago

I got a beautiful pair of earrings and a watch from DW for my girlfriend for her birthday. It was really beautiful on the website so I ordered them for her. Both were rose gold which is her usual jewelry preference. She was ecstatic with the gift and was really really happy with it. Loved her expression after seeing the watch and the simple earrings I got.

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Joyce
7 months ago

Not usually the type to write any reviews but recently bought the white/silver cuff bracelet .. had it one for literally 2 days and the white part of the bangle cracked for some reason, absoloutly gutted wouldnt reccommend buying it .. ive bought so many products previously but the bangle i cant get over it!!!!

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Dallas
7 months ago

Perfect product! After getting the watch I always wanted, I dont feel like buying any other brand. Great design and excellent quality

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Christina
8 months ago

I found their service & product excellent. I researched them, rang & them emailed them for information and they were very helpful, nothing was a problem. I purchased a watch for my daughter. She found it too small (I couldn't decide what size when I ordered) so I emailed them about returning it. Within an hour they sent me postage details free delivery return. I then purchase the next size up & it was delivered to Canberra the very next day. I couldn't fault them at all.

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Sherri
8 months ago

I recently bought my partner a DW watch and it continuously fogs up. There is condensation under the glass and it has not been exposed to water at all. The jeweller I bought it from claims it isn't covered by DW. Disappointed it cannot even handle temperature changes.

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Sharon
9 months ago

The assortment of watches is small in itself – they are all round in shape, with a white dial that is simple in design, only its frame changes: gold or silver (for color). The dial is made of durable steel, the watch is thin and looks elegant, despite its simplicity. Male and female design is no different, only the size of the dial. The peculiarity of this watch is interchangeable straps. There are leather (black, brown and variations from them) and multi-colored nylon (NATO straps). A bit of history about these colorful belts – NATO straps come from the British Navy, where divers must use durable nylon belts.

The color scheme of NATO belts is diverse, basically it is either 3 or 4 strips of different colors. As a result, the mix of a multi-colored belt with an elegant watch looks very beautiful even on a fragile female handle.

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Marina
9 months ago

Got their metal watch. Looks great, fills great, but watch clasp is awful!!! Why did you have to make it so inconvenient?

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Annette
10 months ago

Amazing customer service from Joseph! Extremely quick response and sorted my issue out straight away! Very happy!

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Desmond
10 months ago

If i could give 0 stars I would. I received a DW watch as a gift from my fiance not even 2 months ago. The quality is terrible. The clasp easily comes undone. Due to this, the clasp came undone when I was wearing it and the watch slipped off and shattered. I contacted customer service and they are trying to tell me that the broken glass is not under warranty. The watch is 2 months old-how is this possible? Their solution you ask..I have to replace the face of the watch which is ABSURD. I have asked to escalate to a manager, still waiting to hear back. I have had watches last for more than ten years old and are still in great condition, their product is not durable and their customer service policy is not right.

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Lorena
11 months ago

These watches at DW aren't the cheapest but they are one of the best watch brands I've ever used. Besides the amazing quality and the absolutely stylish look of the watches, their customer service are at the top. Such helpful people working there and I'm truly grateful for them. Helped me so much when the watch I purchased had a broken strap.

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Brianna
11 months ago

Not only they sent me items already worn and damaged, but they refuse to this day (despite the oh so polite Amanda below, who never replied to my email ! ) no refund and no items ! I have now to get legal for a so called luxury brand who clearly have no idea how to sell their very bad quality products

The worst brand ever. Do not buy, you ll get a damaged item and they won鈥檛 refund you. Besides from lies on looks and value. Watch arrived damaged and never got a refund. A total scam brand. DO NOT BUY

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Jessie
11 months ago

I have purchase my watch in july 2019, it's only 7months and my dial is not working.. Worst experience from shopping from website.. It's better if I watch road side watch

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Ruben
1 year ago

Just get one off Ali, it's the same lazy design. This company is a joke

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Joy
1 year ago

i apologies it was mistake from my end.. the product is fabulous

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Roberta
1 year ago

I returned order 8C00010336 from India there is no way available to talk to customer care people ABOUT EXPECTED REFUND DATE. Their website provided number is a big lieeee. No reply even after sending 1000s of emails about expected date of refund amount. This brand just not as good as I thought and people say. My money and peace is stuck with DW !!!!!!!!!!!! even have sent this lady AMANDA a lot many email no replies from her. She mentions she WOULD really help in this platform but in reality NOPE

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Clarence
1 year ago

Customer service has become atrocious. I've bought two watches from them in the past, bought another one for my mum a month ago. They sent the wrong watch, I returned it, still haven't received a refund 3 weeks later since the watch THEY sent had no serial number. I've been the one reaching out repeatedly, they've given me NO UPDATES on the refund. Avoid this company or just purchase their watch from amazon or something.

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Skyler
1 year ago

Cheap, rudimentary quartz movements, no horological history, overpriced for cheap metal and uncomfortable leather straps. Do yourself a favour and buy a classic Timex, Seiko, Citizen, Orient, Casio etc.

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Ashlee
1 year ago

Such a lame customer service .I have returned my order weeks ago but still refund has not been processed to my bank account.I highly recommend not to trust this brand.

Is Daniel Wellington legit or scam? Can I trust Daniel Wellington?

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