Website & Phone:
In the last four months, we have been having increasing issues dealing with DataGate's technical support; including:
1. Very sluggish response to support tickets
2. Total lack of response to support tickets
3. Poor quality of support (issues not being addressed correctly)
4. Unable to get through on phone lines
5. Calls being picked-up, then immediately terminated
6. Not being able to leave voice mails for technical support due to the mailbox being full.
Whilst Datagate may have been a great company to deal with in the past; in my experience; they are currently letting customers down badly with their lacklustre technical & customer support.